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Added 3 mins ago
J
Senior Account Manager - Sales
Capac, MI
- $110,000 to $130,000 USD / year
The successful candidate will play a key role in expanding Axiom's OEM customer base while working closely with engineering, program management, and senior leadership teams.
Added 3 mins ago
Partner Delivery Manager, gTech Ads Agency and Partners
Google
New York, NY · Chicago, IL · Sunnyvale, CA
Serving as a senior solutions and enablement bridge to partner C-suites, this hybrid role blends strategy, technical expertise, and program management. You will define the delivery…
Added 4 mins ago
GF
Civil Engineering - Entry Level Civil Engineer
Greenberg Farrow
Schaumburg, IL
- $60,000 to $80,000 USD / year
…documentation of land development projects under the direction of senior staff. This entry level role assists with the preparation of engineering plans, calculations, and technical…
Added 4 mins ago
FISMA Compliance Specialist
JCS Solutions LLC
Bethesda, MD
Annual Professional Development Reimbursement Program
Added 5 mins ago
Availability Project Manager (HM&E)- Onsite (US Citizens)
Swingtech
Alameda, CA
Stakeholder Coordination: Present and defend technical recommendations, facilitate consensus across divisions, and advise management officials.
Added 5 mins ago
Head Universal Banker, Post Street Branch
Citi
SAN FRANCISCO, CA · San Francisco, CA · San Francisco
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 5 mins ago
Senior Vehicle Performance Manager (VPM)
Stellantis
Auburn Hills, MI
The Senior Vehicle Performance Manager (VPM) is the vehicle-level technical authority accountable for translating customer expectations and brand objectives into executable performance…
Added 6 mins ago
Site Operations Management and Business Operations Lead
The MITRE Corporation
Bellevue, NE
…experienced professional to serve as the Omaha Site Operations Manager and Business Operations Lead, supporting MITRE’s Omaha-based workforce and USSTRATCOM work program. This position will…
Added 6 mins ago
USPACOM Group Lead
The MITRE Corporation
Honolulu, HI
…members. In addition, the GL will work closely with the department manager to ensure the delivery of quality technical products, recruiting, staff development and placement, as well as…
Added 6 mins ago
Cybersecurity Chief Engineer
Mercer University
Warner Robins, GA
Justifies all budget and resource allocation recommendations to senior management for the technical area
Added 7 mins ago
Construction Superintendent
Minto
Panama City Beach, FL
Supervisor Title: Project Manager / Senior Construction Superintendent
Added 8 mins ago
Senior Research Scientist
Rio Hondo Community College District
CA
Under the general direction of an administrator or manager, designs and conducts program evaluations and institutional research projects of considerable scope and complexity; establishes…
Added 8 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 8 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 8 mins ago
Sr Manager - Proj/Prog
Maximus
Hartford, CT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Hartford, CT
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 8 mins ago
C
Regional Maintenance Manager
CBRE
Hartford, CT
- $200,000 to $210,000 USD / year
The purpose of this position is to lead a large portfolio or client account and provide senior technical and operational support to the account staff for the development of policies and…
Added 9 mins ago
Senior Administrative Analyst- Power Enterprise – SFPUC (1823) (167000) (EXEMPT)
City and County of San Francisco
San Francisco, CA
Under general direction, the 1823 Senior Administrative Analyst performs complex and sensitive analytical work supporting affordability, arrearage management, low-income customer…
Added 10 mins ago
Principal Business Process Improvement Analyst (Service & Repair Master Data Strategy)
MED Medtronic Inc
Remote, United States
…Chain, Service & Repair, Operations, IT, Enterprise Master Data Management (MDM), and Data & AI teams to define priorities, solve complex business problems, and ensure sustainable process…
Added 11 mins ago
Program Manager-Federal Financial Management Operations
Chevo LLC
Washington, DC
Program Manager, Federal Financial Management Operations
Added 11 mins ago
ST
Client Support, Senior Associate, State Street Investment Management
SSGA Trust Company
Quincy, MA
- $52,000 to $84,760 USD / year
State Street Investment Management, the asset management division of State Street Corporation, is seeking a Client Support Senior Associate. This position reports to the Client Support…
Added 11 mins ago
Senior Manager, Data Analytics - Finance
AmerisourceBergen Services Corporation
Remote, United States
Directs adoption of program disciplines including risk and issue management, change control, benefits tracking, and solution lifecycle management across finance analytics initiatives.…
Added 13 mins ago
IT Program Manager
TISTA Science and Technology Corporation
Remote-United States
The IT Program Manager leads TISTA's prime contract performance on the Department of Veterans Affairs Supply Chain Management DevSecOps (SCMDSO) Integration task order supporting VA's…
Added 13 mins ago
A
Senior Technical Success Manager, Emerging Enterprise - West
Amplitude
Remote, United States
- $168,000 to $252,000 USD / year
The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency…
Added 14 mins ago
Trade Compliance Program Manager - [BU] US & Canada
Nidec Motor Corporation
CCP, MO
The Trade Compliance Program Manager is a senior professional role responsible for designing, executing, and continuously improving trade compliance programs to ensure adherence to global…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salt Lake City, UT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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