Jobs in the United States

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Added 1 min ago
CA
Management and Program Analyst (Personnel Recovery)
Customs and Border Protection
Washington, DC
- $121,785 to $158,322 USD / year
This position is focused on the CBP Personnel Recovery Program, which monitors, tracks, and supports the recovery off CBP personnel deployed overseas in high-risk environments, using the…
Added 1 min ago
CA
Supervisory Management and Program Analyst
Customs and Border Protection
Washington, DC
- $143,913 to $187,093 USD / year
Leads and oversees complex management and program analyses, cross-cutting projects, organizational studies, and operational-improvement initiatives affecting CBP Watch operations and EMD…
Added 1 min ago
FS
Supervisory Criminal Investigator (Assistant Special Agent in Charge)
Forest Service
Lakewood, CO · Ogden, UT · Albuquerque, NM
- $109,383 to $168,040 USD / year
…private industry, and professional organizations. | Provides program management for investigative operations, including staffing, supervision, budget allocation, cooperative agreements,…
Added 1 min ago
HN
Supervisory Criminal Investigator
Headquarters, NASA
Washington, DC · Kennedy Space Center, FL · Hampton, VA · Pasadena, CA · Edwards AFB, CA · Moffett Field, CA · Huntsville, AL · Stennis Space Center, MS · Cleveland, OH · Greenbelt, MD · Houston, TX
- $169,279 to $197,200 USD / year
…abuse, safeguarding the integrity and accountability of NASA programs and…
Added 1 min ago
CA
Workforce Support Specialist (Critical Incident Response - Canine Handler)
Customs and Border Protection
Minneapolis, MN
- $116,038 to $150,852 USD / year
Workforce Care develops, implements, and maintains resources that promote CBP employees' mental, physical, social, and spiritual well-being. The directorate works with CBP leadership,…
Added 1 min ago
CA
Management and Program Analyst
Customs and Border Protection
Indianapolis, IN · Washington, DC
- $74,678 to $116,362 USD / year
…Support Division (ORS), Human Capital Management Branch (HCMB), Workforce Planning and Support Section (WPS). The WPS Section is responsible for maintaining position management and…
Added 1 min ago
VH
Inventory Management Specialist
Veterans Health Administration
Stockton, CA
- $63,081 to $100,315 USD / year
…available through the Medical/Surgical Prime Vendor (MSPV) program or other negotiated or Federal Supply Schedule (FSS) contracts. Acts as a central point of contact for the coordination of…
Added 1 min ago
VH
Physician (Regular Ft)
Veterans Health Administration
Richmond, VA
- $145,000 to $335,000 USD / year
…human subject, animal, health services, and laboratory research programs and for all other functions under research service. The Director delegates authority to administer the Research and…
Added 1 min ago
WH
FINANCIAL MANAGEMENT ANALYST
Washington Headquarters Services
Alexandria, VA
- $57,736 to $75,059 USD / year
…1300.26, "Operation of the DoD Financial Management Certification Program (DFMCP)," this position requires a Level 2 Certification under the DoD Financial Management (FM) Certification…
Added 2 mins ago
Esports Game Coach - Smash Bros. (Temporary)
UWGBY University of Wisconsin Green Bay
Remote, United States
…day on the weekends during the semester. Additionally, the program now holds competitive teams in 6 game titles: Rocket League, VALORANT, League of Legends, Marvel Rivals, Overwatch, and…
Added 2 mins ago
Esports Game Coach - Overwatch (Temporary)
UWGBY University of Wisconsin Green Bay
Remote, United States
…day on the weekends during the semester. Additionally, the program now holds competitive teams in 6 game titles: Rocket League, VALORANT, League of Legends, Marvel Rivals, Overwatch, and…
Added 2 mins ago
T
Engagement Manager
TEKsystems
Dallas, TX
- $80,000 to $120,000 USD / year
…experience youve been searching for? Were looking for an Engagement Manager I to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.…
Added 3 mins ago
AT
T-Mobile Retail Store Manager NEW HARTFORD | Seneca Tpke
Arch Telecom
New Hartford, NY
- $60,000 to $140,000 USD / year
Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the T-Mobile brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s…
Added 3 mins ago
AT
T-Mobile Retail Store Manager CICERO | Brewerton Road
Arch Telecom
Cicero, NY
- $60,000 to $140,000 USD / year
Arch Telecom’s Retail Store Manager (RSM) work as the leader of a Retail Team to bring the T-Mobile brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSM’s…
Added 5 mins ago
Staff Marketing Manager, Lifecycle Marketing
Intuit
Mountain View, CA · San Diego, CA · Los Angeles, CA · Frisco, TX · Atlanta, GA
We are seeking a Senior Marketing Manager, Lifecycle Marketing to lead the Workforce lifecycle marketing pod within Services Lifecycle Marketing (ELM). ELM (Ecosystem & Lifecycle Marketing)…
Added 5 mins ago
Luxury Store Manager, Jewelry
Brilliant Earth
San Jose, CA
We are seeking a motivated and dynamic Luxury Store Manager, Jewelry (Customer Experience Manager) with strong business acumen to lead our team in achieving and exceeding sales goals. This…
Added 7 mins ago
L
R&D Radiation Protection Training Program Lead
LLNL
Livermore, CA
- $175,530 to $267,060 USD / year
…methods/technology that contribute to the advancement of qualification program knowledge Laboratory-wide. Provide cross-directorate support to Laboratory-wide training organizations,…
Added 7 mins ago
Plasma Center Registered Nurse (RN)
USA - 3387 BioLife Plasma Services, LP
PA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 7 mins ago
Plasma Center Paramedic – EMT-P
USA - 3387 BioLife Plasma Services, LP
PA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center…
Added 7 mins ago
Plasma Center EMT-I
USA - 3387 BioLife Plasma Services, LP
PA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 7 mins ago
Plasma Center Licensed Practical Nurse (LPN)
USA - 3387 BioLife Plasma Services, LP
PA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 7 mins ago
Plasma Center AEMT
USA - 3387 BioLife Plasma Services, LP
PA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 7 mins ago
Plasma Center - EMT-B
USA - 3387 BioLife Plasma Services, LP
PA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 7 mins ago
Assistant Manager
USA - 3387 BioLife Plasma Services, LP
Columbus, GA
…become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. You will support the Center Manager…
Added 7 mins ago
Phlebotomist
USA - 3387 BioLife Plasma Services, LP
Cedar Falls, IA
…and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salt Lake City, UT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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