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Senior Knowledge Manager - CICADAS
B&A
Fort Meade, MD
- $125,000 to $180,000 USD / year
B&A is seeking a Senior Knowledge Manager to support the Defense Intelligence Agency (DIA) Cyber Intelligence Center Analytic Development and Services (CICADAS) task order. If you are…
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Payroll Specialist
DEKRA SERVICES INC
Atlanta, GA
- $26 to $30 USD / hour
Build payroll expertise through continued learning and support payroll projects, process improvements, system enhancements, and other initiatives assigned by the Payroll & Benefits Manager.
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Airside Experience Specialist
Working at Signature Aviation
Provo, UT
…you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels…
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MGR, FACILITIES
Compass Group, North America
CLEBURNE, TX
Working as the Facilities Manager, you are responsible for assisting with the overall management and operations of the healthcare facility ensuring that services offered to the customers is…
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Fulfillment Operations Coordinator
CVS Health
Farmers Branch, TX
…protocols for managed devices. Additionally, the Fulfillment Operations Coordinator manages all clinician support and communication inquiries related to supply orders and shipment statuses,…
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General Manager - Optical
America's Best
Murphy, TX
The General Manager is responsible for the overall success, sales, and profitability of the store. This includes managing all aspects of operations - from financial performance and team…
Added 1 min ago
Sr. Loan Servicing Specialist
Great Lakes Credit Union
Bannockburn, IL
Reporting to the Manager, Consumer Loan Operations, the Senior Loan Servicing Specialist, supports members after a consumer or mortgage loan is funded and serves as an experienced resource…
Added 1 min ago
Electrical Quality Inspector
Trane Technologies
Haslet, TX
…Energy delivers scalable cooling infrastructure designed to support the rapid expansion of data centers and mission-critical industrial…
Added 1 min ago
Director of Operations
AdventHealth
Mansfield, TX
Provides leadership and oversight for day-to-day operations through center managers to foster mission and culture, maintain operational standards, and achieve performance benchmarks.
Added 1 min ago
FIELD AGENT QUALITY CONTROL TARLETON STATE UNIVERSITY STEPHENVILLE, TX
Compass Group, North America
STEPHENVILLE, TX
…to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for…
Added 1 min ago
Sales and Service Technician
Bridgestone Americas
Crowley, TX
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
Added 1 min ago
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MIT
Snipes
Chicago, IL
- $18.47 to $22.17 USD / hour
…meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our…
Added 1 min ago
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Assistant Manager
Snipes
Chicago, IL
- $19.53 to $24.42 USD / hour
…meaningful impact in the communities we serve. Through our community program “SNIPES serves” and its localized approach we support the needs of our communities, empower, and celebrate our…
Added 1 min ago
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Senior Project Manager
USOS OneSource Services US, LLC
United States
- $110,000 to $135,000 USD / year
The Senior Project Manager owns the performance and outcomes of customer programs and acts as the primary advocate for the customer and the PerkinElmer organization. The role reports to the…
Added 1 min ago
GIS Technician
ENSTAR Natural Gas Company
Anchorage, AK
As a GIS Technician, you will play an essential role within our Engineering department, reporting to the Manager of Southern Division Operations. Your responsibilities will include, but are…
Added 1 min ago
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Physician - Endocrinology
Veterans Health Administration
Reno, NV
- $240,000 to $300,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
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Airway Transportation Systems Specialist
Federal Aviation Administration
Olathe, KS
- $91,113 to $141,213 USD / year
The Operations area serves as a principal organizational element of the Technica l Operations Organizational to plan, direct, coordinate, monitor, and accomplish activities associated with…
Added 1 min ago
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ADMINISTRATIVE OFFICER NF4
U.S. Marine Corps
Quantico, VA
- $85,500 to $95,500 USD / year
Serves as Directorate Records Manager to oversee and implement respective records management programs. Oversee and implement an essential records program. Implement policy to ensure…
Added 1 min ago
VH
Physician- Primary Care
Veterans Health Administration
Conroe, TX
- $200,000 to $300,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Medical Support Assistant
Veterans Health Administration
Fresno, CA
- $36,464 to $53,224 USD / year
…functions, staff, and automated data processing methods in support of treatment to patients. MSAs use a variety of patient data systems in scheduling patients for treatment and annotates…
Added 1 min ago
VH
Registered Nurse (Outpatient Endoscopy)
Veterans Health Administration
Hampton, VA
- $83,487 to $153,496 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
UC
Human Resources Specialist
U.S. Coast Guard
Washington, DC
- $102,415 to $158,322 USD / year
…position classification, and advisory services and technical support to assigned…
Added 1 min ago
Field Construction Coordinator
Oncor Electric Delivery Co. LLC
Wichita Falls, TX
This role will support the** Wichita Falls, Graham, North Fort WorthThis role will support the** **Wichita Falls, Graham, North Fort Worth** **areas
Added 1 min ago
TDCJ - Administrative Assistant II - Strategic Pla
Texas Department of Criminal Justice - SET
Huntsville, TX
Added 1 min ago
TDCJ - Counsel Substitute II
Texas Department of Criminal Justice - SET
Huntsville, TX

Closed listing

Maximus

Sr Manager - Proj/Prog

Salt Lake City, UT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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