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Added 8 mins ago
Home Health Clinical Manager - Registered Nurse
VISITING NURSE ASSOCIATION OF THE WABASH VALLEY INC
Terre Haute, IN
We are seeking an experienced and motivated Home Health Clinical Manager – Registered Nurse (RN) to provide clinical leadership and strategic oversight of our Home Health program.
Added 9 mins ago
2026-27 Boys JV Head Hockey Coach
Minnetonka Public Schools
Minnetonka, MN
Plan, accompany and supervise the team to and from all events including practices and competitions.
Added 9 mins ago
2026-27 Nordic Ski Assistant Coach
Minnetonka Public Schools
Minnetonka, MN
Plan, accompany and supervise the team to and from all events including practices and competitions.
Added 9 mins ago
07 Manager - MP - Marketing
Nilfisk, Inc.
Plymouth, MN
We are seeking an experienced Field Marketing Manager to develop and execute marketing strategies that drive growth, demand generation, customer engagement, and product commercialization…
Added 9 mins ago
Senior Manager Quality Compliance
Abbott
Plymouth, MN
As the Senior Manager Quality Compliance , you’ll provide leadership for quality system compliance initiatives, audit readiness, regulatory change management, field actions, and quality…
Added 9 mins ago
Internal Communications Manager (51379)
MAS HVAC
Maple Grove, MN
· Deliver messages across email, Teams, video, newsletters, and manager toolkits.
Added 9 mins ago
Workforce Development Manager
Essentia Health
Duluth, MN
This Workforce Development Manager will use workforce data to identify gaps across Essentia Health’s physician, advanced practice, clinical, and non-clinical workforce before they become…
Added 9 mins ago
Manager, Field Sales
Wolters Kluwer
Saint Paul, MN
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 9 mins ago
Manager, Enterprise Communications & Channels
Amentum
Saint Paul, MN
The Manager supports the execution of enterprise communication plans, content and governance strategies, employee engagement campaigns, leadership events, and organizational change…
Added 9 mins ago
Family Support Specialist III (Social and Human Services Exp.)
Urban Strategies Inc.
Minneapolis, MN
Coordinate with On-site Project Manager and service providers based on resident progress.
Added 9 mins ago
US
Family Support Specialist III (Social and Human Services Exp.)
Urban Strategies, Inc
Minneapolis, MN
- $63,000 USD / year
REPORTS TO: Senior Project Manager or Family Support Specialist Mgr.
Added 9 mins ago
AU
Payroll, Benefits and Leaves Manager
Augsburg University
Minneapolis, MN
- $11.41 USD / hour
The Payroll, Benefits, and Leaves Manager manages end-to-end payroll processing, employee benefits administration, and leave-of-absence programs while ensuring compliance with federal and…
Added 9 mins ago
MD
Development Manager - Cookie Cart
Minnesota Diversified Industries, Inc.
Minneapolis, MN
- $11.41 USD / hour
Cookie Cart is seeking an experienced, results-driven Development Manager to lead philanthropic relationship development and grow contributed revenue.
Added 9 mins ago
Human Resources Manager - Hilton Minneapolis
Hilton
Minneapolis, MN
…you’ll do every time you come to work! As a Human Resources Manager , you’re not just overseeing daily operations of the hotel’s HR function – you’re spreading the light and warmth of…
Added 17 mins ago
CH
Pharmacy Technician
CVS Health
Elkin, NC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 17 mins ago
CH
Pharmacy Technician
CVS Health
Saint Clairsville, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 17 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 17 mins ago
CH
Pharmacy Technician
CVS Health
Dover, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 17 mins ago
CH
Pharmacy Technician
CVS Health
Lawton, OK
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 21 mins ago
UO
Pipe Mechanical Trades - II Facilities Maintenance Technician Lead (Housing)
University of Colorado Denver
Denver, CO
- $40,123 USD / year
Act as a Subject Matter Expert where appropriate and provide feedback to Project Manager via responses.
Added 1 hour ago
Sr Manager, Analytics and AI
Panasonic
De Soto, KS
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Manager, Analytics and AI? Then we're looking for you! Check out the job description and apply…
Added 1 hour ago
Sr. Program Manager
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Sr. Program Manager? Then we're looking for you! Check out the job description and apply now! Put…
Added 1 hour ago
Project Manager
Panasonic
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Project Manager? Then we're looking for you! Check out the job description and apply now! Put your…
Added 1 hour ago
Chronic Care Manager
SOUTHERN INDIANA COMMUNITY HEALTH CARE
Paoli, IN
…state of Indiana. Supervisor: Enabling Services Director/Office Manager In-office during training period and then could transfer to remote work optional after training. Part- or Full-time…
Added 1 hour ago
Regional Program Manager
National Inventors Hall of Fame
Indianapolis, IN
…and school districts throughout the region. Our best Regional Program Managers are creative challenge solvers who are organized, strategic, and thrive in an autonomous…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salt Lake City, UT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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