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Manager Regional Sales U.S.
Purolator
United States
100% Paid Extended Parental/Maternity Leave Program
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Gallery Educator
University of Tulsa
Tulsa, OK
Manager of School and Family Programs, they serve as the primary facilitators of
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Unarmed Security Officer
University of Tulsa
Tulsa, OK
The Museum Unarmed Security Officer will report directly to the Museum Security Manager and under the supervision of the Museum Unarmed Security Officer – Shift Lead, will be responsible…
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Area Director HR
US Foods, Inc.
United States
Conduct investigations of complex Employee Relations and HR matters.
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Propulsion Lifecycle Operations
General Motors LLC
Warren, MI
…about service, supply, and product availability. As a Product Manager, Propulsion Lifecycle Operations, you will develop lifecycle plans for propulsion products that support Customer Care…
Added 1 min ago
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Cost Accounting Manager
Northwood Space
Los Angeles, CA, CA
- $115,000 to $155,000 USD / year
As our first Cost Accounting Manager, you will build and lead the cost accounting function as we scale our space infrastructure products from development into production. You will establish…
Added 3 mins ago
Partner Delivery Manager, gTech Ads Agency and Partners
Google
New York, NY · Chicago, IL · Sunnyvale, CA
…solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range…
Added 3 mins ago
Sr Financial Analyst
Cengage Learning Inc.
OH
This role will report to the Senior FP&A Business Manager
Added 4 mins ago
Automation Manager
CONA Services
South Lebanon, PA
The Automation Manager is responsible for leading a team in the management and maintenance of the Vertique automated case-picking system and works cross-functionally with the operations…
Added 4 mins ago
Stress Engineer II
AAR Corp
Greensboro, NC
…developed designs. Resolve assigned technical issues and escalate complex or safety-critical concerns to Stress…
Added 4 mins ago
Availability Project Manager (HM&E)- Onsite (US Citizens)
Swingtech
Alameda, CA
Swingtech Consulting is seeking an experienced Availability Project Manager to provide temporary on-site engineering and logistical support for the U.S. Coast Guard (USCG) Surface Force…
Added 4 mins ago
Head Universal Banker, Post Street Branch
Citi
SAN FRANCISCO, CA · San Francisco, CA · San Francisco
Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
Added 4 mins ago
Strategic Account Executive, Federal Sales
Procore Technologies, Inc.
DC
…closing. After a sale, you stay involved alongside the Account Manager on large…
Added 4 mins ago
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Senior HR Generalist & Talent Acquisition Specialist
Restart, Inc.
Eden Prairie, MN
- $68,000 to $82,000 USD / year
…position partners with HR leadership on escalated matters and with program leadership on staffing…
Added 5 mins ago
Senior Vehicle Performance Manager (VPM)
Stellantis
Auburn Hills, MI
The Senior Vehicle Performance Manager (VPM) is the vehicle-level technical authority accountable for translating customer expectations and brand objectives into executable performance…
Added 5 mins ago
Category Manager - Airflow
IRC Trane Technologies Company LLC
Davidson, NC
Trane Technologies is hiring a Category Manager - Airflow! This is a critical role on our Procurement team, with a large, complex scope of responsibilities within the assigned category. We…
Added 5 mins ago
K
Grants and International Accounting Contractor
Kforce
Washington, DC
- $45 to $68 USD / hour
…international operations, is seeking an experienced Accounting Manager-level consultant to support its Grants and Operations Accounting team. This individual will partner closely with…
Added 6 mins ago
Commercial Banking Relationship Manager
U.S. Bank National Association
Boise, ID
The Relationship Manager (RM) manages and grows a large and complex portfolio of middle market companies in the Idaho Region having revenues ranging from $50 million to $1 billion and up.…
Added 6 mins ago
Construction Superintendent
Minto
Panama City Beach, FL
Supervisor Title: Project Manager / Senior Construction Superintendent
Added 6 mins ago
Senior General Project Manager
HealthPoint Brand
Renton, WA
Responsible for leading the planning, development, and delivery of large-scale, complex, and high-impact initiatives that advance organizational strategy, operational performance, and care…
Added 7 mins ago
Operations Quality Engineer II
Medtronic
North Haven, CT
…stakeholders to develop and maintain quality systems, resolve complex quality issues, and drive continuous improvement initiatives that support product reliability and operational…
Added 7 mins ago
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Technical Program Manager, Hardware
Karman
Ann Arbor, MI
- $125,000 to $160,000 USD / year
We are looking for a Technical Program Manager (TPM) to join our technical program management team and work in direct support of our hardware and on device development teams. This…
Added 7 mins ago
Senior Research Scientist
Rio Hondo Community College District
CA
Under the general direction of an administrator or manager, designs and conducts program evaluations and institutional research projects of considerable scope and complexity; establishes…
Added 7 mins ago
Sr Manager - Financial Planning & Analysis
CVS Health
Hartford, CT
The Senior Manager, FP&A will help drive the financial performance of Signify Health by partnering with business leaders to support strategic and operational decisions. This role oversees…
Added 7 mins ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
…expertise , digital and commercial strategy experience, strong program leadership, and an understanding of how AI and agent-based experiences are reshaping complex B2B buying…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salt Lake City, UT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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