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Added 3 mins ago
Sr. Analyst, Inventory Solutions
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical…
Added 10 mins ago
Sr. Manager, Projects, Lake County
Abbott Laboratories
IL
8+ years of engineering, project management, program management, and/or operational leadership experience.
Added 11 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Newark, NJ
Experience in technical project or program management, technology delivery, technology operations, or a related field.
Added 11 mins ago
AH
Sr. Manager, Full Time, Days, Call Center Opns, Morristown, NJ
Atlantic Health System
Morristown, NJ
- Full-time
Effectively and independently works on multiple projects, including the management of projects impacting the Call Center (vendor management, technical go-lives, process optimizations,…
Added 21 mins ago
Assistant Director - Learning Design Enablement
NU USA Northeastern University
Boston, MA
Reporting to the Sr. Director of Learning Design Enablement, this role directly manages the Learning Design Manager(s) and Senior Learning Experience Designers and oversees the Learning…
Added 35 mins ago
T
Sr Project Manager - Operations
Tolmar
Windsor, CO
- $130,000 to $145,000 USD / year
This Senior Project Manager position, under minimal supervision, is accountable for leading and managing multiple strategically-focused projects simultaneously. Responsible for planning and…
Added 53 mins ago
A
Sr. Environmental Project Manager - PFAS
APTIM
Dallas, TX
- $150,000 to $175,000 USD / year
Minimum of 15 years' of progressively more responsible Program or Project Management level experience, including 3 years in a business development or similar role
Added 53 mins ago
Wireline Midwest Sr Operations Manager
MasTec Communications Group
Dallas, TX · Fort Worth, TX
The Sr. Operations Manager is responsible for the safety, quality, scheduling, and overall management of field crews, vehicles, tools, equipment, and related subcontractor/vendor resources…
Added 53 mins ago
Sr. Analyst, Inventory Solutions
The Home Depot
Atlanta, GA
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical…
Added 54 mins ago
Sr. Tech Infra Program Manager, OIS NANO
Amazon
Austin, TX
3+ years of technical infrastructure management experience
Added 1 hour ago
Consumer Marketing Senior Manager, GEMTESA
Sumitomo Pharma America, Inc
Remote, United States
Strong project management skills, with proven ability to manage interdependencies and competing deadlines and deliver on time, on budget, and against business objectives.
Added 1 hour ago
Senior Program Manager
CAI Cox Automotive Corp Svcs., LLC
Atlanta, GA · Austin, TX
The Senior Program Manager role manages complex, high-risk technical IT and Operations programs or projects of strategic importance to the organization. This role oversees project…
Added 1 hour ago
Sr. Manager, Projects, Lake County
Abbott Laboratories
Abbott Park, IL
8+ years of engineering, project management, program management, and/or operational leadership experience.
Added 1 hour ago
Sr. Principal / Principal Software Engineer - Release Train Engineer
CORP-Corporate Office
United States
…prototyping to high-impact demonstrations and solving the toughest technical challenges in survivability, autonomy, and battle management. We seek curious, adaptable people who thrive on…
Added 1 hour ago
Sr. Technical Program Manager
PlayStation Global
Madison, WI
6+ years of technical program or project management experience delivering software products, online services, or consumer-facing experiences.
Added 2 hours ago
Senior Manager, Test Operations
Blue Origin Personnel, LLC
Van Horn, TX
3+ years as a manager or lead of a technical team
Added 2 hours ago
Advanced Electrical Engineer
Aerospace
Phoenix, AZ
Strong project management and leadership skills
Added 2 hours ago
Sr Manager, Engineering Services
Aspire Bakeries Careers
Swedesboro, NJ
We are seeking a Sr. Manager, Engineering Services to join our team at our Swedesboro, NJ. Bakey. As a Sr. Manager, Engineering Services, you will lead project management, capital program…
Added 2 hours ago
Sr. Engagement Manager
LiveRamp, Inc.
San Francisco, CA · Little Rock, AR · New York, NY · Seattle, WA
The Senior Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical…
Added 3 hours ago
Advanced Systems Engineer
Aerospace
Phoenix, AZ
You will report directly to our Sr Engineering Manager and you’ll work out of our Phoenix, Arizona location on a hybrid work schedule. Note: For the first 90 days, New Hires must be…
Added 3 hours ago
Sr. Technical Infrastructure Program Manager, Corporate Network Engineering
Amazon.com Services LLC
Seattle, WA · Herndon, VA
- 5+ years of program management or technical project management experience
Added 3 hours ago
Sr Project Manager
Sonepar
Sulphur, LA
Minimum of 5 years of project management experience, or an equivalent combination of education and experience.
Added 3 hours ago
Client Executive (Commercial Lines)
IMA Financial Group
Pasadena, CA
…issues, maintaining accurate account information in agency management system, processing of endorsements, audits, certificates of insurance, and auto ID cards,…
Added 3 hours ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Washington, DC
Experience in technical project or program management, technology delivery, technology operations, or a related field.
Added 3 hours ago
Senior Manager : Supply Network Design & Operations , Manual Tooth Brush
Colgate-Palmolive Company
Piscataway, NJ
The Sr Manager, Supply Network Design & Operations, MTB is responsible for new product development, network strategy design, and global sourcing strategies for Manual Toothbrushes.This role…

Closed listing

Maximus

Sr Manager - Proj/Prog

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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