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Sr Assoc Scientist, Intact Mass (Analytical and Biological Mass Spectrometry)
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Student Loan Paydown program & Tuition Reimbursement
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Sr. Program Manager, Superintelligence Lab (Remote)
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We are CrowdStrike, a global cybersecurity leader. The Superintelligence Lab is looking for a Senior Program Manager who can operate at both the strategic and tactical level, bringing…
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DT Sr. Project Manager
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The Digital Technology Program Management Office is currently searching for a seasoned Program Manager to manage our Finance Program. This individual will partner with Collins DT Leaders,…
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Sr Supervisor, Prgrm Cost Cntrls
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The Finance Lead will work with the Area Program Manager, Contracts Managers, and functional organizations, including Operations and Supply Chain. Responsibilities include program controls,…
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Sr. Budget Analyst
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…budget impacts, and recommends funding options to the Budget Manager. Provides guidance to departments and other budget staff as…
Added 5 mins ago
Sr. Program Manager, WHS Standards & Procedures (S&P)
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…in high performing business organizations, and one who has program management…
Added 6 mins ago
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Sr. Risk & Control Analyst
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Remote, United States
- $82,678 to $96,457 USD / year
…the oversight of Fintech Partner audits related to the BaaS program, including assisting with the creation of risk assessments, scoping, and audit schedule planning, as well as support and…
Added 6 mins ago
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Sr Maintenance Manager
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As a valued member of the plant leadership team, the Senior Maintenance Manager will collaborate closely with the Site Plant Manager and Sr Director of Operations to drive excellence in our…
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Global Patient Safety Business Excellence, Senior Manager
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Sr. Facilities - Structures Project Engineer
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Assist Project Manager with consultative services to the client by understanding client requirements, recommendations, and solutions to enhance client experience.
Added 7 mins ago
Sr Site Reliability Engineer -Remote US
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Other activities as may be assigned by your manager
Added 7 mins ago
Sr Manager - Proj/Prog
Maximus
Washington, DC
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 7 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
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As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 8 mins ago
Sr. Major Gifts Manager
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The Sr. Major Gifts Manager is responsible for securing major gifts to support Johns Hopkins University and its divisions or departments. The Sr. Development Officer will manage the full…
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Sr. Manager, DAF & Philanthropy Advisor
Jhpiego
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The Sr. Manager, Donor Advised Funds and Philanthropy will play a critical role in expanding Jhpiego’s individual giving program by building long-term donor relationships, developing and…
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Sr Manager, Go to Market
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…live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500…
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Sr. Nurse Manager - Lowry Family Health Center
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We are recruiting for a mission-driven Sr. Nurse Manager - Lowry Family Health Center to join our team!
Added 16 mins ago
Aviation Security Control Center (ASCC) Manager, Aviation Security Control Center
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…Center (ASCC) in Erlanger, KY. You will report to the Sr. ASCC Manager at Amazon Air’s Network Control Center (NCC) and partner closely with NCC operations, Global Security, and AvSec field…
Added 16 mins ago
Territory Manager
Vestis Services
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The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including…
Added 16 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Frankfort, KY
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 16 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Frankfort, KY
Other activities as may be assigned by your manager
Added 16 mins ago
Sr Operations Admin
Federal Express Corporation
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Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 16 mins ago
Sr Project Manager
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Occupational Safety and Health Administration (OSHA) 30-Hour Construction certification preferred. OSHA 30 program completion within 6 months of hire is required.
Added 17 mins ago
Sr Manager - Proj/Prog
Maximus
Frankfort, KY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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