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Senior Program/Financial Analyst
AVIAN LLC
Arlington, VA
AVIAN is seeking an experienced Senior Program Analyst/Financial Analyst IV to support the Office of Naval Research (ONR) in Arlington, VA. This role is ideal for a seasoned government…
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Quality Manager
Acuren Inspection, Inc.
West Boylston, MA
Acuren is currently hiring for a Quality Manager to support our operations in West Boylston, MA or New Castle, DE.
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Operations Supervisor - Fabrication
Pentair
Delavan, WI
- $61,200 to $113,600 USD / year
We have an opportunity for an operations Supervisor to join our Delavan, WI team. You will be responsible for the processes in the fabrication departments, including safety, quality, and…
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Assistant Manager I
Family Dollar
Lebanon, PA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Michigan City, IN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Lufkin, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager I
Family Dollar
Shreveport, LA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Maintenance Manager
Aligned Data Centers, LLC
United States
Design and implement a proactive maintenance program that includes preventive, predictive, and corrective maintenance strategies to ensure optimal performance of all facility systems.
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AD
Critical Facilities Technician
Aligned Data Centers, LLC
United States
- $35 to $45 USD / hour
Under the direction of the Facility Manager, this position requires extensive hands-on analysis, maintenance and troubleshooting of our 24x7 facility operations within Aligned Data Centers.…
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AD
Critical Facilities Maintenance Technician
Aligned Data Centers, LLC
United States
- $35 to $45 USD / hour
Under the direction of the Facility Manager, the Critical Facilities Maintenance Technician requires hands-on experience in general facility maintenance and troubleshooting techniques.
Added 1 min ago
Industrial Market Sector Leader
HDR
Phoenix, AZ · Tucson, AZ · Albuquerque, NM
The position will assist the Area Manager and RBG Manager to deliver services within the Industrial sector. Key responsibilities consist of helping to drive client management, monitoring…
Added 1 min ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Sioux Falls, SD
- $59,529 to $77,385 USD / year
Provides supervisory medical administrative support and, is an integral member of CC leadership to effectively carry out day-to-day administrative operations of CC.
Added 1 min ago
VH
Medical Instrument Technician - EEG
Veterans Health Administration
Houston, TX
- $64,446 to $83,777 USD / year
Added 1 min ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
El Paso, TX
- $89,508 to $116,362 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, El Paso Field Office, Mission Support Division, located in El Paso,…
Added 1 min ago
VH
Supervisory Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Bronx, NY
- $80,553 to $104,715 USD / year
Added 1 min ago
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Emergency Management Specialist (Recovery) (Operations Section Chief Type 2)
Federal Emergency Management Agency
Bothell, WA
- $57 to $88 USD / hour
This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on…
Added 1 min ago
VH
Pipefitter
Veterans Health Administration
Iron Mountain, MI
- $30 to $35 USD / hour
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Added 1 min ago
VH
Program Support Assistant (OA)
Veterans Health Administration
Hines, IL
- $50,762 to $65,990 USD / year
Position Description/PD#: Program Support Assistant (OA)/PD11191A
Added 1 min ago
FE
Supervisory Emergency Management Specialist (Recovery)
Federal Emergency Management Agency
Charleston, WV
- $106,437 to $138,370 USD / year
The primary purpose of this position is to oversee Public Assistance Disaster Operations (PADO) staff who perform emergency management work including managing and coordinating with other…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Alexandria, LA
- $48,877 to $63,539 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 1 min ago
VH
Interim Nurse Manager - Operating Room (Detail Not to Exceed 120 Days)
Veterans Health Administration
New York, NY
- $108,092 to $180,197 USD / year
The Nurse Manager maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP). Provides peers…
Added 1 min ago
VH
Program Specialist
Veterans Health Administration
San Francisco, CA
- $77,161 to $100,315 USD / year
The Program Specialist provides administrative support to the designated Polytrauma Support Clinic Team Director and Neurology Rehabilitation Service. They provide administrative support to…
Added 1 min ago
FA
Management and Program Assistant
Federal Aviation Administration
Farmington, NM · Denver, CO · Longmont, CO · Englewood, CO
- $34,205 to $70,248 USD / year
…or specialized occupation under the limited direction of a manager, project/program manager, team leader, or more experienced employee. Assists managers and other employees in day-to-day…
Added 1 min ago
Radiology Technologist- Limited (CRMH)- evenings
Carilion Medical Center
Roanoke, VA
Must be a graduate from an accredited school or program of Radiological Sciences- Limited.
Added 1 min ago
VH
Program Analyst (Informatics)
Veterans Health Administration
Wichita, KS
- $50,460 to $97,087 USD / year
The Robert J. Dole Wichita VAMC is seeking a qualified individual to serve as a Program Analyst within Health Informatics.

Closed listing

Maximus

Sr Manager - Proj/Prog

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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