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Manager, Business Quality - Meals & Beverages
The Campbell's Company
Camden, NJ
…live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee…
Added just now
Manager Regional Sales U.S.
Purolator
United States
100% Paid Extended Parental/Maternity Leave Program
Added 1 min ago
Area Director HR
US Foods, Inc.
United States
Drive improvement in overall team performance and direct talent planning / management which includes: 1.) supporting employee performance improvement planning - including plan development,…
Added 1 min ago
FK
GROUP LEADER, MANUFACTURING
Fresenius Kabi USA, LLC
Wilson, NC
- $20.49 to $30.21 USD / hour
…paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision…
Added 1 min ago
Sr Manager, Sales - Tool Connect (Construction Technology - DEWALT)
Black & Decker (U.S.) Inc.
Remote, United States
Sr Manager, Sales - ToolConnect (DEWALT) – Remote/Field
Added 1 min ago
Strategic initiatives & Process Improvement Manager – Purchased Components
Stanley Black & Decker, Inc.
Towson, MD · New Britain, CT · Valley City, OH · Charlotte, NC
Strategic Initiatives & Process Improvement Manager – Purchased Components – Hybrid
Added 1 min ago
TA
Program Manager (Literacy Partnership)
Texas A&M International University
Laredo, TX
- $53,352 USD / year
The Program Manager, under direction, plans, organizes, directs, and manages day-to-day activities, developing and implementing procedures for the administration of the program.
Added 2 mins ago
EHS Manager
d Siemens Medical Solutions USA, Inc.
United States
The Environmental, Health and Safety Manager will be responsible for the development, implementation and management of site programs and policies to ensure compliance with federal, state,…
Added 3 mins ago
SJ
Supervisor I, Zero Waste
SAN JOSE CONSERVATION CORPS
San Jose, CA
- $29.5 to $32.64 USD / hour
Maintain and analyze waste collection data to support program reporting, compliance, and continuous improvement efforts.
Added 4 mins ago
Sr Financial Analyst
Cengage Learning Inc.
OH
This role will report to the Senior FP&A Business Manager
Added 4 mins ago
Automation Manager
CONA Services
South Lebanon, PA
The Automation Manager is responsible for leading a team in the management and maintenance of the Vertique automated case-picking system and works cross-functionally with the operations…
Added 4 mins ago
Stress Engineer II
AAR Corp
Greensboro, NC
…evaluation of test procedures under the direction of Stress…
Added 5 mins ago
Site Operations Management and Business Operations Lead
The MITRE Corporation
Bellevue, NE
…experienced professional to serve as the Omaha Site Operations Manager and Business Operations Lead, supporting MITRE’s Omaha-based workforce and USSTRATCOM work program. This position will…
Added 6 mins ago
Warranty Manager- New Home Construction
Minto
Panama City Beach, FL
Responsible for overseeing and managing warranty service for newly constructed homes according to Minto’s MasterCare Program, which defines the company’s overall customer experience from…
Added 7 mins ago
SWI Floor Manager II
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Workforce Management (WFM) Manager II reports to the Director of Operations and provides leadership for workforce management and operational support within the Statewide Intake (SWI)…
Added 7 mins ago
Clinician Trainee - Adult (Per Diem)
Hartford HealthCare
Cheshire, CT
…supervision of a Behavioral Health Clinician II or Clinical Program Manager. Job Responsibilities 1. Provides direct client care using individual, couple, group and family therapy specific…
Added 7 mins ago
Operations Quality Engineer II
Medtronic
North Haven, CT
…manufacturing environment focused on ensuring product quality, process performance, and compliance across production operations. The team partners closely with Engineering, Manufacturing,…
Added 7 mins ago
Manager, QHSE, SPS
Solaris Oilfield Infrastructure, LLC
Dallas, TX
We are seeking an experienced QHSE Manager to lead safety initiatives in our mobile power generation business segment, ensuring the highest standards for our teams, clients, and…
Added 7 mins ago
Senior Research Scientist
Rio Hondo Community College District
CA
Under the general direction of an administrator or manager, designs and conducts program evaluations and institutional research projects of considerable scope and complexity; establishes…
Added 7 mins ago
NH
Revenue Cycle Educator & Process Improvement Associate I - (FT, Days)
Northwell Health
Danbury, CT
- $29.65 to $35 USD / hour
The Revenue Cycle Educator and Process Improvement Associate 1 is responsible for operationalizing and maintaining successful education programs for Nuvance Health, as well as researching…
Added 8 mins ago
Sr Manager - Financial Planning & Analysis
CVS Health
Hartford, CT
Proven track record of process improvement and leveraging technology to drive efficiency
Added 8 mins ago
Sr Manager - Proj/Prog
Maximus
Hartford, CT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Hartford, CT
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 8 mins ago
C
Facets Product Consultant - Manager
Cognizant
Hartford, CT
- $113,000 to $130,000 USD / year
…solutions, optimize product functionality, and drive continuous…
Added 8 mins ago
SO
OPS REGISTERED NURSE - 64853359
State of Florida
FORT WALTON BEACH, FL
- $27.5 USD / hour
…nursing care plans. Works cooperatively with the Part B case manager in ensuring that each client accesses comprehensive services in accordance with the individualized plan of care.…

Closed listing

Maximus

Sr Manager - Proj/Prog

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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