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Added 1 min ago
Director, Contracting Systems, Governance and Operations
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
The role partners across Law, Procurement, Enterprise Technology, Data & AI, Finance, Compliance, and business functions to deliver a scalable, data-driven contracting model that improves…
Added 1 min ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · GULFPORT, MS
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 1 min ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · OCEAN SPRINGS, MS
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 1 min ago
Hearing Instrument Specialist
Amplifon
LANCASTER, OH
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 6 mins ago
Sr Financial Analyst
Cengage Learning Inc.
OH
This role will report to the Senior FP&A Business Manager
Added 6 mins ago
Wellbeing Program Manager (RN Required)
Ann & Robert H. Lurie Children's Hospital of Chicago
Streeterville, IL
This program manager must be a licensed RN, and will be work from the main hospital campus. After completion of a successful 90 day probation, may work 1 day per week remotely as an option.…
Added 7 mins ago
Marketing Strategy Program Lead Vice President
Citi
WILMINGTON, DE · Wilmington, DE · Wilmington
We are seeking a dynamic and results-driven Marketing Program Manager to lead the go-to-market strategy, lifecycle marketing, and growth initiatives for our Citi Flex Loan product. In this…
Added 7 mins ago
K
Grants and International Accounting Contractor
Kforce
Washington, DC
- $45 to $68 USD / hour
…international operations, is seeking an experienced Accounting Manager-level consultant to support its Grants and Operations Accounting team. This individual will partner closely with…
Added 9 mins ago
Operations Quality Engineer II
Medtronic
North Haven, CT
Analyze quality, process, and production data to identify trends, investigate issues, and drive corrective and preventive actions.
Added 9 mins ago
Principal Marketer Specialist
Medtronic
North Haven, CT
Added 9 mins ago
Quality Engineer II
Medtronic
North Haven, CT
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 9 mins ago
K
Technical Program Manager, Hardware
Karman
Ann Arbor, MI
- $125,000 to $160,000 USD / year
We are looking for a Technical Program Manager (TPM) to join our technical program management team and work in direct support of our hardware and on device development teams. This…
Added 10 mins ago
NH
Revenue Cycle Educator & Process Improvement Associate I - (FT, Days)
Northwell Health
Danbury, CT
- $29.65 to $35 USD / hour
…monitoring quality and performance metrics, keeping the Education Manager apprised of results, and using data to identify and develop targeted opportunities for staff development in all…
Added 10 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
…aftermarket services, channel relationships, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic…
Added 10 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Hartford, CT
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 10 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 10 mins ago
Sr Manager - Proj/Prog
Maximus
Hartford, CT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 10 mins ago
Regulatory Readiness Program Manager
Meta
Hartford, CT
Regulatory Readiness Program Manager Responsibilities:
Added 10 mins ago
Product Marketing Manager
Meta
Hartford, CT
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 10 mins ago
Network Development Manager
Meta
Hartford, CT
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 11 mins ago
Manager, Customer Success - UpMarket
6sense
Remote, United States
As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values…
Added 12 mins ago
Principal Business Process Improvement Analyst (Service & Repair Master Data Strategy)
MED Medtronic Inc
Remote, United States
We are seeking a strategic, business-focused analyst to drive transformation across supply chain master data, business processes, and operational performance within Medtronic's Global…
Added 12 mins ago
O
AI Deployment Manager - Builder
OpenAI
New York, NY · San Francisco, CA
- $240,000 USD / year
The AI Deployment Manager (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.
Added 13 mins ago
Sr. Account Director, Healthcare
Power Digital
Remote, United States
…proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people…
Added 14 mins ago
SEM Manager
PMG
Chicago, IL
PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary…

Closed listing

Maximus

Sr Manager - Proj/Prog

Atlanta, GA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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