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Added 4 mins ago
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MEDICAL LAB SCIENTIST
CentraCare
Long Prairie, MN
- $33.81 to $50.72 USD / hour
…expected. May be involved in special projects, evaluations, and implementation of new methodologies in the…
Added 4 mins ago
C
MEDICAL LAB SCIENTIST
CentraCare
Melrose, MN
- $33.81 to $50.72 USD / hour
…expected. May be involved in special projects, evaluations, and implementation of new methodologies in the…
Added 4 mins ago
C
MEDICAL LAB SCIENTIST
CentraCare
Redwood Falls, MN
- $33.81 to $50.72 USD / hour
…expected. May be involved in special projects, evaluations, and implementation of new methodologies in the…
Added 4 mins ago
C
MEDICAL LAB SCIENTIST
CentraCare
Willmar, MN
- $32.52 to $48.79 USD / hour
…expected. May be involved in special projects, evaluations, and implementation of new methodologies in the…
Added 5 mins ago
SO
Early Childhood Special Projects Manager / State Prog Admin Manager Sr
State of Minnesota
St. Paul, MN
- $44.8 to $64.46 USD / hour
This position exists to serve as the Early Childhood Administration Special Projects Manager and technical advisor to the Assistant Commissioner of Early Childhood at the Minnesota…
Added 5 mins ago
SO
Health Policy Assistant Division Director - Health Assistant Division Director
State of Minnesota
St. Paul, MN
- $51.89 to $74.31 USD / hour
…planning, oversees administrative functions, supports program implementation, and ensures alignment with departmental policies, state mandates, and health equity goals. The ADD supervises…
Added 5 mins ago
SO
Medicaid Program Integrity Review Supervisor - Human Services Supervisor 2
State of Minnesota
St. Paul, MN
- $34.71 to $50.25 USD / hour
The position works under administrative direction from the Program Integrity & Continuity of Care Manager and is evaluated on results. Its work protects the fiscal integrity of Minnesota's…
Added 5 mins ago
Lead DevSecOps Engineer
Leidos
Eagan, MN
Knowledge of secrets management and PKI (Vault, cert-manager)
Added 5 mins ago
Warehouse & Logistics Associate
Stratasys
Plymouth, MN
Log the received items into the inventory system, record quantities, item descriptions, and any other necessary details and properly label and tag received goods
Added 5 mins ago
Senior Manager Quality Compliance
Abbott
Plymouth, MN
As the Senior Manager Quality Compliance , you’ll provide leadership for quality system compliance initiatives, audit readiness, regulatory change management, field actions, and quality…
Added 5 mins ago
Manager - Digital Technology Org
Mayo Clinic
Rochester, MN
Information Security Operations: Ensure compliance with security frameworks and data protection protocols. Oversee implementation of access control, system integrity, and response…
Added 5 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Saint Paul, MN
…internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer…
Added 5 mins ago
Lead Product Manager, Channels
Humana
Saint Paul, MN
To help deliver on this mission, we are seeking a Lead Product Manager to drive the expansion of Humana's enterprise Next Best Action (NBA) decisioning capability across new business…
Added 5 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Saint Paul, MN
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 5 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Saint Paul, MN
…diligence questionnaires, and internal audits with accurate implementation detail and…
Added 5 mins ago
DC
Manager
Deloitte Consulting LLP
Minneapolis, MN
- $144,600 to $241,000 USD / year
Coordinate software development and implementation services to address manufacturing, financial, human resources, customer relationship management, supply chain, and other business needs…
Added 5 mins ago
Staffing & Scheduling Supervisor
Minnesota Visiting Nurse Agency
Minneapolis, MN
Purpose of this position:*Under the direction of the Patient Care Operations Manager or Director and in collaboration with others, the Supervisor may be responsible for the day-to-day…
Added 51 mins ago
NC
Outside Sales Representative
NEFCO Construction Supply LLC
Phoenix, AZ
- $80,000 to $100,000 USD / year
Use the NEFCO CRM system as a sales tool to record activities and facilitate transactional follow up in compliance with Company guidelines
Added 1 hour ago
DH
Workers' Compensation Program and Claims Manager
Denver Health
Denver, CO
- $94,400 to $145,600 USD / year
Under minimum supervision, the Workers' Compensation and Claims Manager oversees the administration and day-to-day operations of the health system's workers' compensation program, managing…
Added 1 hour ago
Assoc Director -Solution Delivery Management, Clinical Operations
Lilly
Indianapolis, IN
The Solution Manager for Clinical Operations serves as the technology delivery partner for one or more clinical solutions supporting key business capabilities across Lilly’s trials. Working…
Added 1 hour ago
Lead Product Manager, Channels
Humana
Indianapolis, IN
To help deliver on this mission, we are seeking a Lead Product Manager to drive the expansion of Humana's enterprise Next Best Action (NBA) decisioning capability across new business…
Added 1 hour ago
Enterprise Applications Manager (AI & Platform Modernization)
Dentons US LLP
Indianapolis, IN
Enterprise Applications Manager (AI & Platform Modernization){A99B5CA1-9726-4E60-9F49-E53B79D2DFC0}
Added 1 hour ago
Memory Support Manager: LPN
Provision Living
SAPPINGTON, MO
As the Memory Support Manager, reporting directly to the Executive Director and indirectly to the Director of Nursing (DON), you will ensure the provision of quality memory care in…
Added 1 hour ago
Senior Digital Product Manager (Ecommerce)
GCI Communication Corp
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…
Added 2 hours ago
BH
Electric Operations Supervisor
Black Hills Energy
Pueblo, CO
- $31,533 USD / year
…billing issue and power quality complaints.* Assist Operations Manager and Utility Construction Planners with preparation of work orders. Work with the estimating and engineering…

Closed listing

Maximus

Sr Manager - Proj/Prog

Sacramento, CA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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