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Director of Sales
Pyramid 905 Tampa Management LLC
United States
Reporting directly to the General Manager and partnering closely with Pyramid Global Hospitality’s regional sales, marketing, and revenue management leaders, the Director of Sales is…
Added 1 min ago
Nursing Manager - Health Center
ZEPF CENTER
Toledo, OH
Assist in the operation of program activities within Ohio MHAS and CARF program standards as required maintaining state program certification.
Added 1 min ago
DH
Food & Beverage Supervisor
DRIFTWOOD HOSPITALITY MANAGEMENT
Durham, NC
- $21 to $23 USD / hour
…integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and…
Added 1 min ago
Project Superintendent I
SUNSHINE ENTERPRISE USA LLC
Palm Beach Gardens, FL
Control field budgets, manpower, equipment, and material handling, and report scope changes to the Project Manager
Added 1 min ago
J
Senior Account Manager - Sales
Capac, MI
- $110,000 to $130,000 USD / year
Axiom Group is seeking a results-driven Senior Account Manager to drive new business development and expand relationships with existing automotive OEM and Tier 1 customers across North…
Added 1 min ago
Partner Delivery Manager, gTech Ads Agency and Partners
Google
New York, NY · Chicago, IL · Sunnyvale, CA
…tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google…
Added 2 mins ago
Construction Project Director
BluSky Restoration Contractors, LLC
Hartford, CT
Provide oversight and direction to the Project Manager in production of revenue
Added 2 mins ago
GF
Civil Engineering - Entry Level Civil Engineer
Greenberg Farrow
Schaumburg, IL
- $60,000 to $80,000 USD / year
…encourage open, direct, and ongoing conversations with your manager regarding your career goals and professional…
Added 2 mins ago
PT School Custodial Cleaner
ABM US
Vienna, GA
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
AU
School Custodial Cleaner
ABM US
Hickory, NC
- $14 to $14.5 USD / hour
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 2 mins ago
AU
Part Time Lead Janitorial Cleaner
ABM US
Huntsville, AL
- Part-time
…Lead provides supervision at an assigned location when the Manager is not present. The Shift Leader demonstrates established standards to keep the buildings/facilities clean and safe for…
Added 2 mins ago
AU
School Custodial Cleaner
ABM US
Hickory, NC
- $14 to $14.5 USD / hour
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 3 mins ago
Project Manager/Estimator
IBP
Round Rock, TX
Review and pricing of RFI’s, RFP’s, and any new construction documents issued by Client in a timely manner.
Added 3 mins ago
Head Universal Banker, Post Street Branch
Citi
SAN FRANCISCO, CA · San Francisco, CA · San Francisco
…driving lobby leadership, and ensuring consistent delivery of client and team experiences aligned with the bank’s…
Added 3 mins ago
RI
Senior HR Generalist & Talent Acquisition Specialist
Restart, Inc.
Eden Prairie, MN
- $68,000 to $82,000 USD / year
…position partners with HR leadership on escalated matters and with program leadership on staffing…
Added 4 mins ago
NR
Case Manager - Jail Based Behavioral Services
NORTH RANGE BEHAVIORAL HEALTH
Greeley, CO
- $21.25 to $29.8 USD / hour
…their journey begins. Our Jain-Based Behavioral Services (JBBS) program brings a collaborative, strengths-based approach directly into the Weld County Jail, offering individuals with…
Added 4 mins ago
Specimen Collector I - Phlebotomy
Aegis Sciences Corp
Louisville, KY
The Specimen Collector - Phlebotomy is responsible for collecting biological specimens (including blood) at client sites for the purpose of conducting scientific testing. Duties will…
Added 4 mins ago
K
Grants and International Accounting Contractor
Kforce
Washington, DC
- $45 to $68 USD / hour
Our client, a large mission-driven organization with domestic and international operations, is seeking an experienced Accounting Manager-level consultant to support its Grants and…
Added 4 mins ago
Site Operations Management and Business Operations Lead
The MITRE Corporation
Bellevue, NE
…experienced professional to serve as the Omaha Site Operations Manager and Business Operations Lead, supporting MITRE’s Omaha-based workforce and USSTRATCOM work program. This position will…
Added 4 mins ago
Commercial Banking Relationship Manager
U.S. Bank National Association
Boise, ID
The Relationship Manager (RM) manages and grows a large and complex portfolio of middle market companies in the Idaho Region having revenues ranging from $50 million to $1 billion and up.…
Added 4 mins ago
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Customer Care Associate, BIL (Formerly CCA INSPIRE BIL)(Inspire Medical Systems)
MarketSource
San Antonio, TX
- $14.5 to $15 USD / hour
…prospects, generate leads or retain customers for assigned client and program, ensuring adherence to established policies and…
Added 6 mins ago
Registered Nurse (RN) - Inpatient Adult Unit
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…Natchaug Hospital: * Sign on Bonus up to $1,500 in accordance with program guidelines * Employee assistance and wellness programs including a strong focus on promoting mental health * Paid…
Added 6 mins ago
Clinician Trainee - Adult (Per Diem)
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…supervision of a Behavioral Health Clinician II or Clinical Program Manager. Job Responsibilities 1. Provides direct client care using individual, couple, group and family therapy specific…
Added 6 mins ago
RESIDENT DISTRICT MANAGER I - CONNECTICUT COLLEGE
Compass Group, North America
NEW LONDON, CT
Working as a Resident District Manager (RDM) for Chartwells Higher Ed at Connecticut College in scenic New London, CT you will manage a large multi-unit campus dining account. You will…
Added 6 mins ago
Analyst - Solebury Investor Relations
PNC
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…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…

Closed listing

Maximus

Sr Manager - Proj/Prog

Sacramento, CA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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