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C
Physical Therapist
Concentra
Chula Vista, CA
- $95,000 to $105,000 USD / year
…patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful…
Added just now
CT Technologist-FT Weekend Days
Grady Memorial Hospital Corporation
Atlanta, GA
Candidate may be considered for CT placement based on operational need, hiring manager approval, minimum qualifications, and pathway eligibility.
Added just now
Research Support Manager - Heritage College of Osteopathic Medicine
Ohio University
Athens, OH
The Research Support Manager manages research administration activities across multiple research institutes within the Heritage College of Osteopathic Medicine and the Division of Health…
Added 1 min ago
Senior Proposal Manager
Appian Corporation
McLean, VA
As a Senior Proposal Manager at Appian, you step into a pivotal leadership role where your people management skills directly accelerate our enterprise sales velocity. This is your…
Added 2 mins ago
UF
Director of Human Resources
United Food Bank
Mesa, AZ
- $95,000 to $100,000 USD / year
…what they raise will be heard and handled well. That covers a workforce spread across an early-morning dock, office hours, a weekend crew, three sites, and drivers on the…
Added 2 mins ago
Compensation Analyst Senior - Consultant
AEP Service Corporation
Columbus, OH
…to deliver competitive, equitable and compliant compensation programs across the…
Added 2 mins ago
CFSP Managed Care Coordinator - Gaston County
The Elevance Health Companies, Inc.
NC
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
Pharmacist Specialty- Paragon
The Elevance Health Companies, Inc.
United States
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
Pharmacy Customer Associate - BioPlus Specialty Pharmacy
The Elevance Health Companies, Inc.
United States
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
CFSP Managed Care Coordinator - Johnston & Wayne County
The Elevance Health Companies, Inc.
NC
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
CFSP Managed Care Coordinator - Henderson County
The Elevance Health Companies, Inc.
NC
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
CFSP Managed Care Coordinator - Cumberland County
The Elevance Health Companies, Inc.
NC
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
EDI Operations Analyst - Encounters
The Elevance Health Companies, Inc.
United States
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
Workplace Experience Coordinator (US)
The Elevance Health Companies, Inc.
United States
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 2 mins ago
Federal Technical Capabilities Program Specialist (NTC)
IB3 Global Solutions
Albuquerque, NM
…services, strategic advisory services, mission integration, and workforce development that strengthen America's strategic deterrence and counterproliferation enterprise. We support the…
Added 2 mins ago
Sr. Nurse Manager - Lowry Family Health Center
Denver Health and Hospital Authority
Denver, CO
We are recruiting for a mission-driven Sr. Nurse Manager - Lowry Family Health Center to join our team!
Added 3 mins ago
Information Security Manager
Printpack, Inc.
Atlanta, GA
The Information Security Manager is responsible for the development, implementation, and monitoring of information security programs. This individual must be skilled in managing complex…
Added 3 mins ago
Talent Lead
Bridge
Remote, United States
…twice our size. That means day-to-day HR operations, hiring and workforce planning, compensation, benefits, and bonus programs, performance cycles, onboarding and offboarding, leave and…
Added 4 mins ago
Surgery Scheduler
United Surgical Partners International Inc (USPI)
Chandler, AZ
Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and…
Added 4 mins ago
RN Pre Op PACU
United Surgical Partners International Inc (USPI)
Gilbert, AZ
Under the general supervision of the Clinical Director and Clinical Manager, this position provides nursing care to ensure the safety of the patient during their procedure in the surgical…
Added 4 mins ago
OPERATIONS PROGRAM SPECIALIST
Arizona Department of Administration
AZ
…is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production…
Added 5 mins ago
Area Director HR
US Foods, Inc.
United States
Collaborate with appropriate HR and other teams to ensure new policies, plans, programs, and processes are effectively communicated and implemented consistently within the area.
Added 5 mins ago
GF
Preventative Maintenance - 3rd Shift
GTI Fabrication
Goodyear, AZ
- $30 to $35 USD / hour
Communicate equipment issues, safety concerns, and maintenance needs to the Facilities Manager
Added 6 mins ago
OR
Wireless Retail Sales Associate - W2121
OSL Retail Services Inc
SHELTON, WA
- $20.13 USD / hour
We are committed to employing a diverse workforce and are an equal-opportunity employer. Qualified applicants will receive consideration regarding race, color, religion, sex, national…
Added 6 mins ago
OR
Wireless Retail Sales Associate - W5439 BILINGUAL
OSL Retail Services Inc
NEW HAVEN, CT
- $19.94 USD / hour
We are committed to employing a diverse workforce and are an equal-opportunity employer. Qualified applicants will receive consideration regarding race, color, religion, sex, national…

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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