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Operational Technology (OT) Systems Engineer
ESCO Group
Altoona, IA
Willingness to support the implementation and maintenance of OT security practices across industrial and automation environments.
Added 1 min ago
VH
Nurse Practitioner (Behavioral Health Quality & Accreditation Program Coordinator)
Veterans Health Administration
Salt Lake City, UT
- $161,634 to $214,973 USD / year
The Nurse Practitioner Behavioral Health Quality & Accreditation Program Coordinator provides expert-level leadership for planning, coordinating, implementing, and monitoring performance…
Added 1 min ago
TS
Lead Transportation Security Officer
Transportation Security Administration
Laramie, WY
- $61,722 to $80,243 USD / year
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the…
Added 1 min ago
SO
HUMAN RESOURCES SPECIALIST (RECRUITMENT & PLACEMENT)
Secretary of the Navy Offices (SECNAV)
Naval Shipyard, Portsmouth, VA
- $51,210 to $66,574 USD / year
…successfully identify best qualified candidates for referral to hiring manager. | You will create job opportunity announcements, ensuring that all information is clearly and concisely…
Added 1 min ago
VH
Clinical Pharmacy Specialist- Mental Health (Domiciliary)
Veterans Health Administration
Orlando, FL
- $142,343 to $185,048 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Medical Records Technician (HIT)
Veterans Health Administration
Billings, MT
- $36,409 to $65,599 USD / year
Added 1 min ago
DT
Interdisciplinary Physical Scientist - General Engineer
Defense Threat Reduction Agency
Fort Belvoir, VA
- $143,913 to $187,093 USD / year
Managing and coordinating joint-agency program portfolios with the military Services, Defense Intelligence Agency (DIA), and other DoD/interagency partners to align offensive capabilities,…
Added 1 min ago
VH
Intermittent Medical Support Assistant (Advanced)
Veterans Health Administration
East Orange, NJ
- $53,512 to $69,565 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 1 min ago
VH
Medical Records Technician (HIT)
Veterans Health Administration
Billings, MT
- $36,409 to $65,599 USD / year
Added 1 min ago
FE
Emergency Management Specialist
Federal Emergency Management Agency
Washington, DC
- $102,415 to $158,322 USD / year
Added 1 min ago
VH
Physician - BHIP Psychiatrist (Yale CBOC)
Veterans Health Administration
Yale, MI
- $250,000 to $280,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Licensed Practical Nurse - PACT
Veterans Health Administration
Dayton, OH
- $46,056 to $81,835 USD / year
Notifies Lead RN/Nurse Manager when there are large spills, linens needed, etc., and informs EMS supervisor.
Added 1 min ago
VH
Clinical Expanded Function Dental Assistant
Veterans Health Administration
North Charleston, SC
- $50,460 to $65,599 USD / year
Follow computer and information security requirements.
Added 1 min ago
VH
Audiologist
Veterans Health Administration
Salem, VA
- $74,678 to $116,362 USD / year
…monitors, and conducts a comprehensive hearing conservation program for employees at risk for noise…
Added 1 min ago
VH
Registered Nurse - Cardiac Cath / Electrophysiology Lab
Veterans Health Administration
New York, NY
- $108,092 to $180,197 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Licensed Practical/Vocational Nurse
Veterans Health Administration
Oklahoma City, OK
- $40,731 to $74,129 USD / year
…for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the…
Added 1 min ago
VH
Licensed Practical/Vocational Nurse
Veterans Health Administration
Oklahoma City, OK
- $40,731 to $74,129 USD / year
…for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the…
Added 1 min ago
UC
Command Center Watchstander
U.S. Coast Guard
South Portland, ME
- $84,579 to $109,959 USD / year
…responsibility. Supports search and rescue, law enforcement, maritime security, environmental response, and marine safety…
Added 1 min ago
VH
Occupational Therapy Assistant
Veterans Health Administration
Fredericksburg, VA
- $63,940 to $83,119 USD / year
…provide professional, Occupational Therapy services to any/all program areas that are covered by PM&R under the supervision of a licensed Occupational…
Added 1 min ago
VH
Licensed Practical Nurse
Veterans Health Administration
Pensacola, FL
- $32,435 to $59,031 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
US
WATERFRONT PROGRAM MANAGER
United States Fleet Forces Command
Naval Base, Norfolk, VA
- $127,646 to $165,945 USD / year
You will serve as a Waterfront Program Manager in the COMMANDER NAVAL SURFACE FORCE ATLANTIC (CNSL) of COMNAVSURFLANT.
Added 1 min ago
UC
Command Center Watchstander
U.S. Coast Guard
South Portland, ME
- $84,579 to $109,959 USD / year
…responsibility. Supports search and rescue, law enforcement, maritime security, environmental response, and marine safety…
Added 1 min ago
VH
Lead Diagnostic Radiologic Technologist
Veterans Health Administration
Houston, TX
- $107,845 to $140,207 USD / year
…equivalent) in a post-high school diagnostic radiologic technology program, evidenced by a certificate or an associate degree, accredited by the Joint Review Committee on Education in…
Added 1 min ago
VH
Dental Assistant
Veterans Health Administration
Knoxville, TN
- $49,040 to $63,751 USD / year
Information Management: Maintains patient confidentiality per HIPAA with written and verbal information. Follows computer security regulations.
Added 1 min ago
IA
Management and Program Analyst (Senior Program Advisor)
Immigration and Customs Enforcement
Washington, DC
- $169,279 to $197,200 USD / year
Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations, in Washington, District…

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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