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Corporate Lab Manager
Peco Foods
Gordo, AL
The Corporate Lab Manager oversees and coordinates activities across chemistry and feed laboratories to ensure accurate, timely testing that meets ISO requirements. The role is responsible…
Added 1 min ago
Product Manager
AEVEX
Baltimore, MD
The Mission Support Center (MSC) Product Manager owns the development, delivery, and improvement of the company’s centralized operational support capability. Treating the MSC as a product,…
Added 1 min ago
8L
Full-Time Manager Trainee
84 Lumber Company
Manahawkin, NJ
- Full-time
The Manager Trainee is a full-time, entry-level position designed to prepare you for a leadership role within 84 Lumber. This role offers hands-on training across all aspects of store…
Added 1 min ago
Manager Trainee
84 Lumber Company
Huntersville, NC
The Manager Trainee is a full-time, entry-level position designed to prepare you for a leadership role within 84 Lumber. This role offers hands-on training across all aspects of store…
Added 2 mins ago
BH
Associate Seed Purchasing Planner
Ball Horticultural Company
IL
- $22 to $24 USD / hour
Manage special projects assigned by the Seed Supply Manager to deliver agreed-upon outcomes and support departmental priorities.
Added 2 mins ago
eCommerce Specialist - Amazon
LifeStraw
Baltimore, MD
Support revenue forecasting estimates in partnership with Finance and Operations
Added 3 mins ago
Registered Nurse (RN) Transplant Program Manager
Baylor Scott & White Health
Temple, TX
The RN Transplant Program Manager is responsible for leading transplant program operations, overseeing outpatient transplant services, managing clinical and regulatory initiatives, and…
Added 4 mins ago
A
Project Manager
Actalent
Auburn Hills, MI
- $33 to $48 USD / hour
Support a Project Manager with day-to-day project coordination activities, especially in the area of Microsoft Excel reporting and analysis.
Added 4 mins ago
WIC Supervisor (WI4201 - Luckey Ranch)
CommuniCare Health Center Careers
San Antonio, TX
Assist the WIC Manager in ensuring the smooth and efficient overall day-to-day operations of the front and back office functions. Responsible for ensuring front office and breastfeeding…
Added 4 mins ago
Dialysis Registered Nurse DSD
TRC Total Renal Care Inc
United States
…attending physicians, nephrologists, dietitians, and your Regional Operations Manager (ROM) to optimize clinical…
Added 4 mins ago
Registered Nurse
TRC Total Renal Care Inc
United States
Holistic Care Coordination: Collaborate directly with SNF facility medical staff, attending nephrologists, dietitians, and your Regional Operations Manager (ROM).
Added 5 mins ago
Electrical Workface Planner
Bechtel Corporation
New Albany, OH
…in accordance with the project Advanced Work Packaging (AWP) program. Reporting to the AWP Manager, you will translate Construction Work Packages (CWPs) into field-ready, constraint-free…
Added 5 mins ago
SL
Eligibility Specialist 3 – Team Lead (Bilingual Spanish Required)
Savista, LLC
United States
- $26 to $28 USD / hour
Oversee day-to-day operations in your manager’s absence, keeping work moving and making sure the team has the support it needs.
Added 5 mins ago
Center Director (Early Childhood Education)- Courtland
YMCA of the East Bay
Courtland, CA
The Early Childhood Impact (ECI) Center Director is responsible for overseeing the daily operations of YMCA child development centers, including infant, toddler, and preschool programs.…
Added 5 mins ago
SPO Senior Superintendent - Concrete
Turner Construction Company
New York, NY · Bridgewater, NJ · Pittsburgh, PA · Philadelphia, PA
Oversee jobsite safety program in collaboration with EH&S team to support SPO team members and Trades to comply with standards and applicable safety codes and regulations.
Added 5 mins ago
Director Portfolio Management - Utilities
Honeywell
Houston, TX
…process industries, critical infrastructure, manufacturing operations, and other energy-intensive…
Added 5 mins ago
Senior Manager, Education Operations
Sallie Mae Bank
New Castle, DE
The Senior Manager, Operations Education is responsible for developing and leading the education strategy that builds employee capability, strengthens operational performance, and supports…
Added 5 mins ago
Quality Assurance & Compliance Specialist
Dairy Farmers of America, Inc.
Joplin, MO
Support the Environmental Monitoring Program and Sanitation Program as needed.
Added 6 mins ago
TT
SNF Dialysis Regional Clinical Services Manager (MCS)
TRC Total Renal Care Inc
Remote, United States
- $95,000 to $135,000 USD / year
Collaborates with operations team to support new program development and launch including completing audits and ensuring clinical readiness for go live
Added 6 mins ago
TT
SNF Dialysis Regional Clinical Services Manager (MCS)
TRC Total Renal Care Inc
Remote, United States
- $95,000 to $135,000 USD / year
Collaborates with operations team to support new program development and launch including completing audits and ensuring clinical readiness for go live
Added 6 mins ago
Dialysis Registered Nurse
TRC Total Renal Care Inc
United States
…attending physicians, nephrologists, dietitians, and your Regional Operations Manager (ROM) to optimize clinical…
Added 6 mins ago
Sales Trainee
Red Bull
Tucson, AZ
This is a training role that is made to prepare the Sales Trainee for the Account Sales Manager role. The role primarily is to support sales initiatives and provide route coverage for the…
Added 6 mins ago
L
Senior Product Security Engineer
Lambda
San Francisco, CA · Bellevue, WA
- $296,000 to $395,000 USD / year
…software our customers use every day. Reporting to the Senior Manager of Security, you'll join a team spanning infrastructure security and application security, owning security outcomes for…
Added 6 mins ago
S
Maintenance, Operations and Quality Program Manager
Sodexo
MEXICO, MO
- $100,130 to $155,540 USD / year
The Maintenance, Operations and Quality Program Manager is responsible for driving excellence in school facility maintenance and operations by leading Facility Condition Assessments (FCA),…
Added 6 mins ago
Home Health Clinical Team Manager
Elara Caring
Dexter, MO
Partner with the Branch Director or Administrator to monitor key performance metrics and support clinical operations, including field work as needed.

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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