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Technical Program Manager 4
Kforce
Fremont, CA
- $141 to $146 USD / hour
Kforce has a client that is seeking a Technical Project Manager 4 in Fremont, CA.
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Manager - Finance Operations
Mount Carmel Health System
United States
…techniques are utilized by assigned managment support staff. Ensures management support creates development opportunities to enhance technical, analytical, and professional skills of…
Added just now
Territory Sales Manager (Great Lakes)
Wavetronix
Ann Arbor, MI
Wavetronix, the global leader in radar-based vehicle detection technologies, is seeking a full-time Sales Manager for the Great Lakes Territory. This role is responsible for identifying…
Added 1 min ago
RC
Maintenance Supervisor
ROUNDHOUSE COMMUNITIES LLC
Kalispell, MT
- $30 to $31.52 USD / hour
Our mission is putting humanity into housing. Since 2008 we've grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over…
Added 1 min ago
RC
Maintenance Technician
ROUNDHOUSE COMMUNITIES LLC
Kalispell, MT
- $22 to $23.5 USD / hour
Our mission is putting humanity into housing. Since 2008 we've grown into a developer and manager of diverse real estate across four states, with more than 10,000 multifamily units and over…
Added 1 min ago
Regional Sales Manager - West Michigan
Yaskawa Motoman Robotics
Grand Rapids, MI
Meet specified, minimum sales dollar goal per yearly compensation program.
Added 2 mins ago
Sr. Manager, Acceptance Solutions Sales Executive
Visa U.S.A. Inc.
Atlanta, GA · Austin, TX · Denver, CO · San Francisco, CA
We are seeking a highly motivated and experienced Relationship Manager focused on driving Visa Acceptance Solutions revenue growth across our Emerging Merchant and Partner portfolios in…
Added 2 mins ago
Director, Acceptance Solutions Sales Executive
CyberSource Corporation
San Francisco, CA · Foster City, CA
…presentations, and other sales materials that highlight Visa solutions' technical capabilities and advantages to address client…
Added 2 mins ago
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Quality Inspector
Aerotek
Springfield, NJ
- $24 to $30 USD / hour
Ensure conformance of products, processes, and services to customer and regulatory requirements, and work with the Quality Manager to stop processes that produce nonconforming product.
Added 2 mins ago
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Pump Mechanic
Aerotek
Henrico, VA
- $28 to $30 USD / hour
Read and comprehend technical documentation (e.g. drawings) and to create thorough inspection and test reports. Must be able to communicate with internal and external persons in a…
Added 3 mins ago
General Manager
Valmont Industries Inc.
Franklin Park, IL
This General Manager position has full Profit/Loss (P/L) responsibility for the site. The incumbent is responsible for all the physical and human resources within that group, strategic…
Added 3 mins ago
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Facility Maintenance Manager
Aerotek
Kansas City, KS
- $60,000 to $75,000 USD / year
Pay - $60k - $75kJob DescriptionThe Facility Maintenance Manager is responsible for the comprehensive leadership, administration, and coordination of maintenance operations across all…
Added 3 mins ago
Senior Manager, Fleet Maintenance
Dallas Fort Worth International Airport Board
United States
…readiness and reduce operating cost. The Fleet Maintenance Manager will provide direction for functional garage supervisors, including personnel safety practices and technician training.…
Added 3 mins ago
Technical Project Manager - DDP
Applied Materials
Austin, TX · Austin
Technical Project Manger to Lead strategic ramp and operational improvement programs across DDP Operations to enhance manufacturing efficiency, capacity readiness, productivity, and…
Added 4 mins ago
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Operations Manager - Nashville, TN
Pure Employment LLC
Nashville, TN
- $101,000 to $107,000 USD / year
PURE HomeRiver is seeking a strong Property Management Operations Manager to lead our Nashville, TN office. The job requires office-based work. Previous team management experience is…
Added 4 mins ago
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Diesel Technician
Transwest Trucks
Lauderdale, MN
- $20 to $58 USD / hour
Communicate openly with management and other team members.
Added 4 mins ago
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Diesel Technician Apprentice
Transwest Trucks
Superior, WI
- $20 to $58 USD / hour
Communicate openly with management and other team members.
Added 4 mins ago
Laboratory Operations Manager
Weill Cornell Medical College
New York, NY
…Principal Investigators (PI’s), Administration and others regarding technical laboratory operations. This role also establishes departmental policies for laboratory operations and…
Added 4 mins ago
Commodity Manager
Ralliant
Chandler, AZ · Hollister, CA
Partner with Engineering, Quality, Operations, Program Management, Finance, and Contracts on supplier selection, technical requirements, new-product introduction, and program execution.
Added 4 mins ago
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Chief Executive Officer
MIDWEST ASSISTANCE PROGRAM, INC.
Maryville, MO · MN · WY · SD · ND · NE · IA · MT · KS · MO
- $150,000 USD / year
The program’s mission is dedicated to helping rural communities and tribal nations improve their environment, quality of life, and achieve self-sustainability, through training and…
Added 4 mins ago
Engineer I - Structures
American Bureau of Shipping
Harahan, LA · New Orleans, LA
The incumbent will report to a senior-level engineer or technical manager. This position has no direct reports.
Added 4 mins ago
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Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Seattle, Washington, WA
- $150,000 to $225,000 USD / year
As Senior Program Manager & Key Client Lead, Data Centers, you will own the integrated relationship, technical direction, and delivery agenda for a priority data center client in North…
Added 5 mins ago
Senior Administrative Coordinator
Loyola Marymount University
United States
Under the supervision of the Program Operations Manager, Directors and the Center for Equity for English Learners staff, this position uses advanced problem-solving and independent…
Added 6 mins ago
Director - Marketing (Digital and Web Strategy)
Wesco
Pittsburgh, PA · Glenview, IL
…platforms and experiences they own, including Adobe Experience Manager, Magento, and the commerce journey from on-site search through checkout and account…
Added 6 mins ago
Patient Services Management M05
Aramark
akron, OH
The Patient Experience Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing patient experience…

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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