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Added just now
Patient Service Representative
Mary Free Bed Rehabilitation Hospital
Kalamazoo, MI
…assistance with way finding, or other services or resources for a program specific multi-discipline department. Interact in a customer focused manner during referral processing. Provide…
Added just now
LH
Dietary Services Manager - Full-Time 1st Shift
Lancaster Health Services
Lancaster, WI
- $22 to $26 USD / hour
- Full-time
holding, service, cooking, and transportation, using HACCP Guidelines
Added 1 min ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · GULFPORT, MS
In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound.…
Added 1 min ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · OCEAN SPRINGS, MS
In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound.…
Added 1 min ago
Hearing Instrument Specialist
Amplifon
LANCASTER, OH
In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound.…
Added 1 min ago
ES Field Project Manager
UBLIC EES, LLC
Lancaster, PA
…judgment and discretion while executing all aspects of field service project management duties at client sites/facilities. Responsible to ensure the successful acquisition, performance, and…
Added 1 min ago
Sales Consultant
Stanton Optical
Conway, SC
Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our…
Added 1 min ago
Licensed Optician
Stanton Optical
Augusta, GA
Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our…
Added 1 min ago
Licensed Optician
Stanton Optical
Anderson, SC
Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our…
Added 1 min ago
Sales Consultant
Stanton Optical
Greenville, SC
Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our…
Added 1 min ago
Quality Assurance & Compliance Specialist
Dairy Farmers of America, Inc.
Joplin, MO
…quality items (R&D, refrigerated warehouse, ambient warehouse, customer service, customers, management, employees,…
Added 1 min ago
Case Manager I
Employment Opportunities
Indianapolis, IN
The Case Manager I is a critical role within the team, supporting the smooth and efficient progression of cases through the New Business and Underwriting processes. This role is…
Added 1 min ago
Manager, Non Endemic Partnerships
Saks
New York, NY
Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf…
Added 2 mins ago
Unarmed Security Officer
University of Tulsa
Tulsa, OK
Provides extensive customer service to staff and visitors.
Added 2 mins ago
Sales Pathway Program 2027 - Salt Lake City, Utah
US Foods, Inc.
Ogden, UT
US Foods has a comprehensive training program for the Territory Manager Market Support position.
Added 2 mins ago
Sales Pathway Program 2027 - Boise, Idaho
US Foods, Inc.
ID
US Foods has a comprehensive training program for the Territory Manager Market Support position.
Added 2 mins ago
Project Engineer, Structural 04003 LBYD Federal
North Wind Group
Remote, United States
…and life insurance options. We have a formalized mentorship program, professional development through North Wind University, a health & wellness program, and an employee service awards…
Added 2 mins ago
Propulsion Lifecycle Operations
General Motors LLC
Warren, MI
At General Motors, supporting customers throughout a product’s lifecycle requires thoughtful decisions about service, supply, and product availability. As a Product Manager, Propulsion…
Added 2 mins ago
Service Advisor
Kendall Auto Group
Bend, OR
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to…
Added 3 mins ago
Assistant General Manager
Maya Hospitality Group Inc
Charlotte, NC
Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking an Assistant General Manager to support the…
Added 3 mins ago
Group Sales Manager - Corporate
Pyramid Marlboro Management LLC
United States
…global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term…
Added 3 mins ago
Director of Sales
Pyramid 905 Tampa Management LLC
United States
Lead, mentor, and develop the sales team, fostering a culture of accountability, collaboration, proactive selling, customer service, and performance excellence.
Added 4 mins ago
HW
6421 - Assistant Store Manager FT
Hat World Inc.
KANSAS CITY, KS
- $17 to $19 USD / hour
…inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 4 mins ago
6536 - Assistant Store Manager FT
Hat World Inc.
Buford, GA
…inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 4 mins ago
DH
Food & Beverage Supervisor
DRIFTWOOD HOSPITALITY MANAGEMENT
Durham, NC
- $21 to $23 USD / hour
Work in a fast-paced and customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner.

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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