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Relationship Banker I - Dedeaux
Regions Bank
Gulfport, MS
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial…
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Branch Manager - Bentonville
Regions Bank
Bentonville, AR
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This…
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Branch Manager - Eastover
Regions Bank
Charlotte, NC
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This…
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Branch Manager - Snellville
Regions Bank
Atlanta, GA
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This…
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Consumer Salesforce Product Owner
Regions Bank
Birmingham, AL
Works with management and other stakeholders to understand and validate business strategy and vision and customer needs
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Loan Servicing Account Solutions Specialist
Regions Bank
Hattiesburg, MS
At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.
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Relationship Banker I - Smithton
Regions Bank
Smithton, IL
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial…
Added just now
Relationship Banker I - Chatsworth Branch
Regions Bank
Chatsworth, GA
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial…
Added just now
Clinical Services Manager
Stanton Optical
Smyrna, GA
…full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of…
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Doctor's Technician
Stanton Optical
Spartanburg, SC
…retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical…
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Sales Consultant
Stanton Optical
Smyrna, GA
…full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we…
Added just now
Sales Manager (Optical Retail)
Stanton Optical
Cornelius, NC
…team to follow in your footsteps? As a Stanton Optical Sales Manager you would be our sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales…
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Daytime Team Member
Potbelly
Fort Worth, TX
A Potbelly Associate’s job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent…
Added 1 min ago
Diesel Mechanic
WASTE SERVICES OF PENNSYLVANIA, LLC
West Grove, PA
POSITION SUMMARY: With direct supervision from a Lead Technician, Fleet Maintenance Supervisor or Maintenance Manager, a Maintenance Technician A performs repair and maintenance work on…
Added 1 min ago
ZT
2027 Summer Internship (US) - Software Engineer, AI Features & Product Convergence, Zebra Task Manager
Zebra Technologies Corporation
Kennesaw, GA
- $33 to $40.5 USD / hour
…culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their…
Added 1 min ago
Accounts Receivable Manager - Cigna Healthcare - Remote
The Cigna Group
United States
Collaborates with Accounts Receivable Manager and matrix partners to identify, resolve and improve Accounts Receivable issues
Added 1 min ago
Senior Director, Enterprise Infrastructure
Wingstop Global Support Center
Dallas, TX
Added 2 mins ago
RP
Branch Operations Manager
Roto-Rooter Plumbers - Augusta
Beech Island, SC
- From $55,000 USD / year
We are seeking a Branch Manager (BM) who leads with calm authority, consistency, and care. Someone who is steady, detail-oriented, and deeply invested in developing others.
Added 2 mins ago
PH
HVAC Technician
Pivotal Housing Partners LLC
Fort Worth, TX
- $28 to $30 USD / hour
…residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. As our HVAC Technician, you will…
Added 2 mins ago
PH
Regional Compliance Manager
Pivotal Housing Partners LLC
Lawrence, IN
- $65,000 to $73,000 USD / year
We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members. If you hold yourself to a high set of…
Added 2 mins ago
PH
Regional Compliance Manager
Pivotal Housing Partners LLC
Jackson, MI
- $65,000 to $73,000 USD / year
We are able to provide high quality properties and customer service because of the commitment to excellence by all of our outstanding team members. If you hold yourself to a high set of…
Added 2 mins ago
Assistant General Manager
Maya Hospitality Group Inc
Columbia, SC
Are you a hardworking and customer-focused leader with a passion for hospitality and operational excellence? At Maya Hotels, we are seeking an Assistant General Manager to support the…
Added 2 mins ago
Principal Creative Intelligence Analyst
Tinuiti
Remote, United States
Shape Process, Workflow, and Methodology: Act as a thought partner to the Manager and Senior Manager in designing and refining how the team operates, including hypothesis and test-plan…
Added 2 mins ago
Customer Service Lead FT
SpartanNash Associates, LLC
Hastings, MI
This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the…
Added 2 mins ago
Caregiver- 2nd shift
LakeHouse Manitowoc
Manitowoc, WI
Counts all narcotics with another Medication Care Manager or Nurse each shift.

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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