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CSR Manager - Hybrid (Carefree, AZ)
Digital Insurance LLC
Carefree, AZ
…with the objectives and procedures outlined by the Team/Branch Manager in order to provide the highest level of service to our…
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Phoenix, AZ
- $19.25 USD / hour
Assistant Store Manager Speedy CashPhoenix, AZ
Added 2 mins ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Phoenix, AZ
- $19.25 USD / hour
Assistant Store Manager Speedy CashPhoenix, AZ
Added 3 mins ago
Program Manager
Norplas Industries Inc.
Lansing, MI
Love solving challenges, leading teams, and bringing projects to life? Join DexSys as a Program Manager and help drive the successful launch of automotive programs!
Added 3 mins ago
SAP Analyst
Magna Steyr USA Inc.
Mesa, AZ
· Support Engineering Changes, new material introductions, production changes, and program launches from an SAP systems perspective.
Added 5 mins ago
Propulsion Automation Validation Lead
Stellantis
Auburn Hills, MI
Define and own Design Verification Plans (DVPs) for propulsion system requirements, ensuring complete validation coverage and alignment with program and release objectives.
Added 6 mins ago
Enterprise Customer Success Manager
IMPLAN Group LLC
Remote, United States
We are looking for an Enterprise Customer Success Manager (CSM) who is passionate about helping IMPLAN's largest customers get lasting value from IMPLAN software and economic analysis.…
Added 7 mins ago
Accountant, Fund Administration
T. Rowe Price
Owings Mills, MD
…the firm. Working under the supervision and direction of a Manager, the Accountant, Financial Reporting Oversight is primarily responsible for ensuring the completeness and accuracy of…
Added 8 mins ago
DH
Senior Account Executive, BioPharma
Definitive Healthcare, US
Remote, United States
- $112,000 to $168,000 USD / year
Added 9 mins ago
A
Quality Systems Engineer
Actalent
Moorpark, CA
- $100,000 to $140,000 USD / year
ASQ Certified Quality Engineer (CQE), Certified Quality Manager (CQM), or Internal Auditor certification.
Added 10 mins ago
S
Junior Recruiter
SupplyHouse.com
Remote, United States
- $47,970 to $71,954 USD / year
Support the Talent Acquisition Team Lead and Manager with additional recruitment tasks and special projects as needed
Added 10 mins ago
Customer Success Manager, Partner Accounts
Multiplier Technologies Private Limited
Remote, United States
…smaller customers that haven't had a named Customer Success Manager before. The job is to give every one of them a real point of contact and a consistent experience, and to keep them…
Added 11 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Livermore, CA
- $16.5 to $22.5 USD / hour
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 11 mins ago
A
Production Apprentice
Aerotek
San Leandro, CA
- $22 USD / hour
For direct contact with the hiring manager TEXT your NAME and the word PA to 510 209 2515
Added 11 mins ago
A
Translation Coordinator
Actalent
South San Francisco, CA
- $50 to $53 USD / hour
…creative content. This role works closely with a Localization Manager, internal content owners, translation vendors, and internal linguistic reviewers to ensure accurate, consistent, and…
Added 11 mins ago
Manager, Business Development
Encord
San Francisco, CA · New York City, NY
- Help shape how the CA program evolves as the team and the company scale
Added 11 mins ago
TW
F&B Product Development Mgr
The Walt Disney Company
Anaheim, CA
- $94,600 to $130,000 USD / year
This position reports to the Disneyland Resort F&B Sr. Manager, Novelty Development and will lead graphic and design initiatives to enhance experiential storytelling through the development…
Added 11 mins ago
Technical Program Manager, FAIR (AI Research)
Meta
Menlo Park, CA
As a Technical Program Manager (TPM) at FAIR, you will lead complex, cross-functional programs that accelerate scientific discovery and innovation at Meta. You will partner closely with…
Added 11 mins ago
Application Manager, Planning
Meta
Menlo Park, CA
Application Manager, Planning Responsibilities:
Added 11 mins ago
Network Development Manager [Americas]
Meta
Menlo Park, CA
…terrestrial fiber capacity. We are seeking a Network Development Manager to drive the development of digital infrastructure strategies for terrestrial investments in North America. You will…
Added 11 mins ago
Manager, US Indirect Tax – Infrastructure
Meta
Menlo Park, CA
Manager, US Indirect Tax – Infrastructure Responsibilities:
Added 11 mins ago
Compliance Assurance Program Manager
Meta
Menlo Park, CA
Compliance Assurance Program Manager Responsibilities:
Added 12 mins ago
Technical Program Manager II, Software QA and Testing, Platforms and Devices
Google
Mountain View, CA
Share Technical Program Manager II, Software QA and Testing, Platforms and Devices
Added 12 mins ago
Technical Program Manager Intern, Manufacturing Operations (Reality Labs) - 2027
Meta
Sunnyvale, CA
…new product introduction through end of life.As a Technical Program Manager Intern, you'll join our hardware operations organization and lead a project to design an optimized production…
Added 12 mins ago
C
Regional Facilities Manager - Life Science
CBRE
Sunnyvale, CA
- $130,000 to $160,000 USD / year
…and experience. The minimum salary for the Reginal Facilities Manager position is $130,000 annually and the maximum salary for the Regional Facilities Manager position is $160,000 annually.…

Closed listing

Maximus

Sr Manager - Proj/Prog

Olympia, WA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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