Jobs in the United States

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Added 1 min ago
VH
Medical Support Assistant
Veterans Health Administration
Berea, KY
- $36,464 to $55,721 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 1 min ago
IR
Secretary (Office Automation)
Internal Revenue Service
Bloomington, IL
- $45,409 to $59,031 USD / year
Receives telephone calls and personal visitors. Refers those not requiring the manager's personal attention to appropriate office. Provides information on office functions to those from…
Added 1 min ago
Senior Journey Marketing Manager, Security Attach
Lumen Technologies
Remote, United States
We are seeking a Senior Journey Marketing Manager to lead the end-to-end development, activation, and optimization of integrated customer journeys and campaigns that increase security…
Added 1 min ago
Senior Lead Marketing Manager
Lumen Technologies
Remote, United States
The Senior Lead Marketing Manager will shape scalable, integrated marketing programs that translate business priorities, sales goals, and pipeline needs into measurable growth. Operating at…
Added 1 min ago
DM
Web Maintenance Project Manager
Digital Marketing Recruiters
United States
- $65,000 to $85,000 USD / year
The Web Maintenance Project Manager is the single point of accountability for the Website Maintenance program within Intero Studios. You will manage and regularly meet with 20–40…
Added 4 mins ago
FE
Data Scientist
Federal Emergency Management Agency
Philadelphia, PA
- $117,284 to $152,471 USD / year
Data Engineering, Automation, & Workflow Development: Designs, codes, and automates repeatable data pipelines, ETL
Added 8 mins ago
IR
Secretary (OA)
Internal Revenue Service
Fort Worth, TX · Farmers Branch, TX · Houston, TX · Austin, TX
- $57,453 to $92,541 USD / year
Acts as office manager for the office and ensures that the practices and procedures used by secretaries in
Added 9 mins ago
PP
Electrical Co-Op
P&G Paper Products Co
United States
- $20 USD / hour
…with a world-class organization? Our Cooperative Education Program at Procter & Gamble Mehoopany Plant offers a dynamic learning environment where you will collaborate with industry experts…
Added 9 mins ago
Maintenance Manager
Select Genetics
Goldsboro, NC
The Maintenance Manager will also support the installation, startup, and commissioning of new equipment and facility systems. This includes coordinating with vendors, contractors, and…
Added 12 mins ago
Director of HIF Projects
Conner Strong & Buckelew
Camden, NJ
Support preparation of Program Manager reports, renewal analyses, and claims experience summaries for commissioners and member entities.
Added 13 mins ago
Manufacturing Engineering Co-op Intern
Daimler Truck North America LLC
Portland, OR
Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.
Added 13 mins ago
Senior Lead Marketing Manager
Lumen Technologies
OR
The Senior Lead Marketing Manager will shape scalable, integrated marketing programs that translate business priorities, sales goals, and pipeline needs into measurable growth. Operating at…
Added 17 mins ago
Operational Excellence Manager
Quest Defense Systems & Solutions, Inc.
Remote, United States
Quest Defense Systems and Solutions is actively hiring an Operational Excellence Manager. Our Operational Excellence Manager will serve as the enterprise leader for Quality, AS9100…
Added 18 mins ago
Associate Knowledge Manager
Thomson Reuters Holdings Inc.
Eagan, MN
As an Associate Knowledge Manager, you will help maintain a comprehensive, accurate knowledge base that serves our growing organization and centralized RFX processes. In partnership with…
Added 18 mins ago
Manager, Integrated Technology
Thomson Reuters (Tax & Accounting) Inc
Remote, United States
The Risk Solution Consulting Manager leads a high-performing, experienced US-focused team responsible for translating customer risk, fraud, identity, compliance, investigation, and…
Added 18 mins ago
Assistant Site Manager, MEP
Gray Construction
Remote, United States
Gray Construction is looking to add an Assistant Site Manager, MEP to their Field Operations Team. This is a field/project based position.
Added 20 mins ago
Senior Product Manager, Customer Success
Equinix LLC
United States
The Senior Product Manager, Gainsight will own the strategy, roadmap, and delivery of Equinix’s Gainsight Customer Success platform, the system of record for how we monitor customer health,…
Added 20 mins ago
Program Manager
MANTECH
Chantilly, VA
MANTECH seeks a motivated, career and customer-oriented Program Manager to deliver next generation IT solutions in Chantilly VA.
Added 21 mins ago
Manager, Revenue Operations
Procare Solutions
Denver, CO
The Manager, Revenue Operations leads a team of revenue operations professionals across all Procare offices and supports every Procare brand. You will develop and analyze the sales process,…
Added 21 mins ago
Energy Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
The Energy Manager will serve on multiple on a single client assignment, leading the development and execution of comprehensive energy management and decarbonization programs. The Energy…
Added 22 mins ago
Manager, End User Services
North American Electric Reliability Corporation
Remote, United States
The End User Services Manager is responsible for leading the organization’s Service Desk and Desktop Support functions to deliver reliable, responsive, and customer-focused technology…
Added 23 mins ago
Associate DevOps Developer
The Boeing Company
Seal Beach, CA
Drive continuous improvement of integration and test processes, incorporating automation, metrics, and lessons learned to increase efficiency and reliability
Added 24 mins ago
Software Engineer-III (Full Stack/API Integration)
TD Bank
Mount Laurel, NJ
Contribute to CI/CD pipelines, deployment automation, and production releases.
Added 26 mins ago
EH
Head of Client Success, iLawyerMarketing
EverService Holdings, LLC
Remote, United States
- $150,000 to $170,000 USD / year
Select and configure the tools. Build reporting on retention risk, account health and the expansion pipeline. Cut manual reporting with repeatable templates and automation.
Added 26 mins ago
Senior Proposal Manager
Appian Corporation
McLean, VA
…fueling our corporate growth within the AI-Powered Process Automation market. We act as the critical bridge between our cutting-edge technology and global enterprise clients, ensuring our…

Closed listing

Maximus

Sr Manager - Proj/Prog

Springfield, IL, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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