Jobs in the United States

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Added 3 mins ago
Director - Business Development - Online
Ancora Education
Remote, United States
Build and manage employer and community partner relationships to identify workforce training needs across Online platforms, skilled trades, and customized programs.
Added 3 mins ago
E
Youth Coordinator
Equus
Dubuque, IA
- $25 to $27 USD / hour
We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to…
Added 6 mins ago
Business Enterprise Program Director
State of Delaware
Dover, DE
Knowledge of program administration such as overseeing and directing the development, implementation and evaluation of programs and services; planning and establishing short and long range…
Added 11 mins ago
General Manager - Millen, GA
Champion Home Builders Inc.
Millen, GA
The General Manager serves as the senior business leader for a manufactured housing facility with full accountability for profitable growth, operational performance, product…
Added 11 mins ago
Global GTM Delivery Leader
MiniMed
Virtual, GA
Drive the successful delivery of strategic programs, platform enhancements, business transformations, and operational initiatives.
Added 11 mins ago
SIS Account Manager- Hospitality
Shaw Industries Inc
Dalton, GA
…service through Shaw Integrated Solutions (SIS). The Account Manager will partner with SIS Business Managers to onboard new accounts, implement service programs, and maintain long-term…
Added 11 mins ago
SIS Account Coordinator- Hospitality
Shaw Industries Inc
Dalton, GA
Assist with daily account-management activities, customer requests, and project-related tasks assigned by the Account Manager or Business Manager.
Added 11 mins ago
Boilermaker Superintendent Job Details | Black & Veatch Family of Companies
Black & Veatch
Cartersville, GA
…technical data and information, as required, to direct hire workforce, subcontractor supervision or Construction Engineers. Ensures compliance by workforce or subcontractor to all…
Added 12 mins ago
MILES-Program Supervisor-Contingency
Trinzic
Albany, GA
Experience managing onboarding, workforce development, and training programs for large labor forces.
Added 12 mins ago
MILES-Operations Program Manager-Contingency
Trinzic
Albany, GA
KBR is seeking an Operations Program Manager to provide overall leadership, management, and operational oversight for a contract supporting multiple performance locations, with the primary…
Added 12 mins ago
VR
Veteran Employment Counselor
Vocational Rehabilitation Specialists
Madison, WI
- $22 to $27 USD / hour
Case Manager/Employment Specialist – Homeless Veterans' Reintegration Program (HVRP)
Added 12 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Atlanta, GA
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 12 mins ago
Customer Experience Manager- EdTech
Accenture
Atlanta, GA
…purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like…
Added 12 mins ago
Sr Manager - Proj/Prog
Maximus
Atlanta, GA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 12 mins ago
Filtration Sales Specialist- GA, FL, Puerto Rico
Danaher Corporation
Atlanta, GA
Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off,…
Added 12 mins ago
Global HRBP Manager for Human Resources
UPS
ATLANTA, GA
The HR Business Partner (HRBP) Manager seeks to build a strong support relationship with its global HR leaders. This role acts as strategic support to research, design, and provide guidance…
Added 12 mins ago
Branch Manager - Peachtree and Andrew Young, Atlanta, GA
JPMorgan Chase
Atlanta, GA
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
Added 14 mins ago
CU
4-H Program Educator - Watertown, NY
Cornell Univ (NYS Colleges & Exper Sta)
United States
- $24 USD / hour
…under the leadership and oversight of the Youth and Family Program Manager, will provide program implementation, administrative direction, management, and coordination for the 4-H Youth…
Added 21 mins ago
W
Account Manager - Group Captive Insurance Management
WTW
Chicago, IL
- $60,000 to $100,000 USD / year
…management efforts and coordinating all service activity at the program level. The Account Manager is a key member of the client service team responsible for facilitating the delivery of…
Added 21 mins ago
IR
Licensed Vocational Nurse (LVN)
Integrated Real Estate Group
Cedar Park, TX
- $33 USD / hour
…options that we offer. We provide affordable housing for seniors, workforce housing (for people earning 80% of the average income), and market-rate housing, including multi-family, active…
Added 27 mins ago
Maintenance Manager
Aligned Data Centers, LLC
United States
As part of our exciting growth, we are currently searching for a Maintenance Manager.
Added 27 mins ago
Director- HR Strategy & Operations
Pantherx Specialty LLC
Remote, United States
…and risk management while providing strategic consultation to workforce planning, organizational design, and HR Data trends and technology initiatives. This leader transforms HR data into…
Added 28 mins ago
Boston ILC Program Manager
YMCA of Greater Boston
Boston, MA
We are seeking a collaborative, organized, and results-driven Program Manager to oversee the daily operations, quality, and performance of our DESE-funded Community Adult Learning Center…
Added 29 mins ago
Branch Operations Lead, Southchase, Orlando, FL
JPMC page
Orlando, FL · FL
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 29 mins ago
OR
Wireless Retail Sales Associate - W2282 PART-TIME
OSL Retail Services Inc
EAST WINDSOR, CT
- $19.94 USD / hour
- Part-time
Benefit from sales incentives, career development opportunities, and an employee referral program.

Closed listing

Maximus

Sr Manager - Proj/Prog

Springfield, IL, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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