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Added just now
Associate Director, Regional Communications
Braven
Atlanta, GA · Chicago, IL · New York, NY · Newark, NJ
You are excellent at project management and influencing others to achieve outcomes, with a proven ability to create and execute project plans with strong attention to detail across multiple…
Added 1 min ago
FM
Senior Project Manager
Foundation Medicine
Boston, MA
- $112,600 to $140,800 USD / year
The Senior Project Manager, part of the Portfolio and Program Management Team, is responsible for the planning and execution of new biopharma clinical product development projects and/or…
Added 2 mins ago
Engineer III - Technology
Edward Jones
United States
Experience or training in the Agile Project Management methodology is a plus.‌
Added 2 mins ago
Senior Project (Design) Mgr
Intuitive
Sunnyvale, CA
The Senior Project Manager, PMO organizes a diverse set of activities of the Program Management Office (PMO) group within the New Product Development organization. The PMO group is…
Added 2 mins ago
Director, KOLS & Events
Henry Schein, Inc.
Remote, United States
Lead the strategy, development, and management of Henry Schein Dental’s Key Opinion Leader (KOL) program
Added 2 mins ago
Manager, IT Audit
Biogen
Cambridge, MA
Excellent communication and project management skills.
Added 2 mins ago
Graduate Program of Stellantis | Supplier Quality
Stellantis
Auburn Hills, MI
GPS is a two-year development program with four six-month, project-based rotational assignments across Supplier Quality, Purchasing, and aligned cross-functional teams. Broader business…
Added 3 mins ago
Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and…
Added 4 mins ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary…
Added 5 mins ago
Senior Program Manager, Professional Development - Hybrid
XPO
Charlotte, NC
What you’ll need to succeed as a Senior Program Manager, Learning and Development at XPO
Added 6 mins ago
Creative Production, TBrand Intern
The New York Times
NY
Collaborate with the Senior Creative Producers on assigned programs, staying in lock-step on both creative and logistical aspects of the project.
Added 8 mins ago
Extended Ops Management - Principal Process Manager
Capital One
Plano, TX · McLean, VA · Richmond, VA
…processes, driving continuous improvements, and providing robust project management support. You will partner across Commercial and Enterprise teams to manage process stability, execute…
Added 8 mins ago
FEC Support System Senior Analyst
Turner Construction
Kansas City, MO
Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining…
Added 8 mins ago
Risk Consulting / Digital Risk / Cyber Risk Senior
EY
Dallas, TX · Detroit, MI · Charlotte, NC · Boston, MA · Atlanta, GA · Seattle, WA · Houston, TX · Hoboken, NJ · Miami, FL · Cleveland, OH · Chicago, IL · Portland, OR · Los Angeles, CA · Philadelphia, PA · San Francisco, CA · McLean, VA · New York, NY
…communicate this information to the engagement team and client management through written correspondence and verbal presentations. Demonstrate and apply strong project management skills,…
Added 8 mins ago
FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager
EY
Dallas, TX · Los Angeles, CA · Alpharetta, GA · Tallahassee, FL · Buffalo, NY · Grand Rapids, MI · Pittsburgh, PA · Houston, TX · Hoboken, NJ · Charlotte, NC · Greenville, SC · Las Vegas, NV · Tucson, AZ · Albany, NY · Jacksonville, FL · Rochester, NY · Raleigh, NC · Palo Alto, CA · San Antonio, TX · Nashville, TN · Boca Raton, FL · Secaucus, NJ · Richmond, VA · Grandview Heights, OH · Sacramento, CA · Toledo, OH · Philadelphia, PA · Stamford, CT · Iselin, NJ · Irvine, CA · Westlake Village, CA · Providence, RI · Indianapolis, IN · Louisville, KY · Fort Worth, TX · Southfield, MI · Des Moines, IA · Memphis, TN · Milwaukee, WI · Salt Lake City, UT · New York, NY · Austin, TX · Washington, DC · Seattle, WA · San Jose, CA · Baltimore, MD · Tulsa, OK · San Francisco, CA · Miami, FL · Rogers, AR · Oklahoma City, OK · Atlanta, GA · New Orleans, LA · Chattanooga, TN · Akron, OH · Kansas City, MO · Detroit, MI · Portland, OR · Minneapolis, MN · Tampa, FL · McLean, VA · Orlando, FL · Charleston, WV · Chantilly, VA · Denver, CO · Wichita, KS · Arlington, VA · New Brunswick, NJ · Phoenix, AZ · Baton Rouge, LA · Jericho, NY · San Mateo, CA · Cleveland, OH · Birmingham, AL · San Diego, CA · Huntsville, AL · St. Louis, MO · Hartford, CT · Cincinnati, OH · Chicago, IL · Boston, MA
As a Manager in Technology Transformation Program Delivery, you will have the opportunity to lead and manage the delivery of cutting-edge technology transformation projects and programs.…
Added 8 mins ago
National Enterprise Risk Consulting, Process & Controls - Senior
EY
Philadelphia, PA · Los Angeles, CA · Dallas, TX · New York, NY
Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of…
Added 8 mins ago
OH
Associate, Service Transformation
Oscar Health
NY · Tempe, AZ
- $96,876 to $127,149.75 USD / year
Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive…
Added 8 mins ago
OH
Associate, Service Transformation
Oscar Health
Dallas, TX · Tempe, AZ
- $87,188.4 to $114,434.78 USD / year
Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive…
Added 8 mins ago
OH
Associate, Service Transformation
Oscar Health
Tempe, AZ
- $87,188 to $114,434 USD / year
Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive…
Added 10 mins ago
Senior Software Engineer ($10K Sign-on Bonus)
Lynx Software Technologies, Inc.
Sunnyvale, CA
Thompson Software Solutions is seeking a senior-level Sr Software Engineer who is ready to work with a talented team to provide innovative solutions for tomorrow’s problems. This position…
Added 10 mins ago
Senior Project Manager
Rosendin Electric, Inc
United States
Join our team as a Senior Project Manager where you will be responsible for the overall direction, completion, and financial outcome for several small to medium projects or one very large…
Added 10 mins ago
Project Manager I
Rosendin Electric, Inc
United States
The Project Manager I is a mid-level project management position responsible for overseeing projects from planning through completion and ensuring client satisfaction by delivering…
Added 10 mins ago
Project Manager II
Rosendin Electric, Inc
United States
The Project Manager II is a senior project management position responsible for overseeing projects from planning through completion and ensuring client satisfaction by delivering…
Added 10 mins ago
MG
P6 Scheduler
MMR Group
Port Arthur, TX
- $80 USD / hour
Provide leadership in interactive planning sessions and host/attend schedule review meetings with project management, clients and other stakeholders.
Added 10 mins ago
Senior Marketing Manager, Digital Channels Planning
TD Bank, N.A.
Mount Laurel, NJ · NY · Charlotte, NC
Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts

Closed listing

Maximus

Sr Manager - Proj/Prog

Springfield, IL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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