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Sales and Service Manager- Doylestown
Penn Community Bank
Doylestown, PA
Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
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AU
Part Time Lead Janitorial Cleaner
ABM US
Huntsville, AL
- Part-time
We are looking for a reliable and experienced Lead to ensure all facility operations follow policies and procedures. They coordinate daily operations by delegating job assignments and…
Added just now
Automation Manager
CONA Services
South Lebanon, PA
The Automation Manager is responsible for leading a team in the management and maintenance of the Vertique automated case-picking system and works cross-functionally with the operations…
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I-
Maintenance Supervisor Apartment Community
IPG - Sage
Minneapolis, MN
- $34 to $38 USD / hour
…standards. This position is responsible for overseeing the daily operations of an apartment community, ensuring that all units, common areas, and amenities are well-maintained, safe, and…
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Restaurant Manager
Dukin
South Berwick, ME
Manage daily operations to maintain an efficient, organized environment
Added 1 min ago
Availability Project Manager (HM&E)- Onsite (US Citizens)
Swingtech
Alameda, CA
Swingtech Consulting is seeking an experienced Availability Project Manager to provide temporary on-site engineering and logistical support for the U.S. Coast Guard (USCG) Surface Force…
Added 1 min ago
TT
Retail Administrative Coordinator
The TJX Companies Inc
North Conway, NH
- $15 to $15.5 USD / hour
Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory and requisition
Added 1 min ago
Self-Checkout Attendant
Festival Foods
Appleton, WI
Collaborate with other store associates to enhance overall store operations.
Added 1 min ago
FF
Guest Service Representative (Full Time)
Festival Foods
Appleton, WI
- Full-time
Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager
Added 1 min ago
Head Universal Banker, Post Street Branch
Citi
SAN FRANCISCO, CA · San Francisco, CA · San Francisco
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 1 min ago
RI
Senior HR Generalist & Talent Acquisition Specialist
Restart, Inc.
Eden Prairie, MN
- $68,000 to $82,000 USD / year
The Senior HR Generalist & Talent Acquisition Specialist leads full-cycle recruiting and day-to-day HR operations across a multi-site residential services organization. The role has a…
Added 1 min ago
Category Manager - Airflow
IRC Trane Technologies Company LLC
Davidson, NC
Trane Technologies is hiring a Category Manager - Airflow! This is a critical role on our Procurement team, with a large, complex scope of responsibilities within the assigned category. We…
Added 1 min ago
Store Manager (Store 5022)
Gamestop
Garner, NC
The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell,…
Added 1 min ago
Store Manager (Store 2499)
Gamestop
Fuquay Varina, NC
The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell,…
Added 1 min ago
K
Grants and International Accounting Contractor
Kforce
Washington, DC
- $45 to $68 USD / hour
Our client, a large mission-driven organization with domestic and international operations, is seeking an experienced Accounting Manager-level consultant to support its Grants and…
Added 2 mins ago
L&D Program Manager
Vaco LLC
Los Angeles, CA
We are seeking an experienced Learning & Development Program Manager to build, develop, and execute internal learning, leadership development, and talent programs across the organization.
Added 2 mins ago
Site Operations Management and Business Operations Lead
The MITRE Corporation
Bellevue, NE
…seeking an experienced professional to serve as the Omaha Site Operations Manager and Business Operations Lead, supporting MITRE’s Omaha-based workforce and USSTRATCOM work program. This…
Added 2 mins ago
USPACOM Group Lead
The MITRE Corporation
Honolulu, HI
The GL is expected to work in partnership with the department manager, and Project Leaders at USPACOM, USARPAC, PACAF, and PACFLT to provide the best “MITRE” staff to related projects and…
Added 2 mins ago
Financial Center Manager (Branch Manager) - Hazle Township, PA
Mid Penn Bank - Millersburg Branch
Hazle Township, PA
A great banking experience starts with a great team! Mid Penn Bank is now hiring a Financial Center Manager (Branch Manager) in Hazle Township, PA.
Added 2 mins ago
Fleet Supervisor
Pet Food Experts,LLC
Denver, PA
The Fleet Supervisor is responsible for overseeing the daily transportation operations at our Denver, PA and Orrville, OH distribution centers. This leader ensures the safe, compliant, and…
Added 2 mins ago
Cybersecurity Chief Engineer
Mercer University
Warner Robins, GA
…qualifications/ requirements to technical director and Sr. Manager, Employee…
Added 2 mins ago
CR
Talent Acquisition and Onboarding Manager
Colorado Rockies Baseball Club
Denver, CO
- $90,000 to $110,000 USD / year
…on the field, in the clubhouse, and throughout our business operations. Playing at altitude presents unique competitive challenges and opportunities, and we embrace innovation,…
Added 3 mins ago
Construction Superintendent
Minto
Panama City Beach, FL
Supervisor Title: Project Manager / Senior Construction Superintendent
Added 3 mins ago
Warranty Manager- New Home Construction
Minto
Panama City Beach, FL
Responsible for overseeing and managing warranty service for newly constructed homes according to Minto’s MasterCare Program, which defines the company’s overall customer experience from…
Added 3 mins ago
Senior General Project Manager
HealthPoint Brand
Renton, WA
Coordinate with Finance, Facilities, IT, Clinical Operations, and external partners to support capital planning, prioritization, and approval processes.

Closed listing

Maximus

Sr Manager - Proj/Prog

Springfield, IL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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