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Added just now
VP of Engineering
Precision Fermentation
Durham, NC
The VPE leads the Principal Engineer, the Application Engineering Manager, the Program Manager, and the Production Manager. This is a leadership role that stays close to the work - the VPE…
Added just now
Investment Data Analyst
Mass Financial Services
United States
Identify, problem solve and track investment data quality and accuracy concerns to resolution, including detecting, analyzing, and remediating root causes to complex issues.
Added 1 min ago
DE
Curriculum Project Manager
Discovery Education
United States
- $91,250 to $101,500 USD / year
We are looking for a highly skilled Curriculum Project Manager to independently manage a portfolio of moderately complex curriculum initiatives across our core product ecosystem, including…
Added 1 min ago
Project Manager- Agile
Endava
Remote, United States
We are looking for a seasoned technical Project Manager and Scrum Master to lead end-to-end delivery of two strategic initiatives: SpendIQ, our AI-powered Supplier Spend Intelligence…
Added 2 mins ago
AI Engineer 5
Capital One
San Jose, CA · San Francisco, CA · McLean, VA · Cambridge, MA · NY
Partner with a cross-functional team of engineers, research scientists, technical program managers, and product managers to deliver AI-powered products that change how our associates work…
Added 2 mins ago
Risk Consulting / Digital Risk / Cyber Risk Senior
EY
Dallas, TX · Detroit, MI · Charlotte, NC · Boston, MA · Atlanta, GA · Seattle, WA · Houston, TX · Hoboken, NJ · Miami, FL · Cleveland, OH · Chicago, IL · Portland, OR · Los Angeles, CA · Philadelphia, PA · San Francisco, CA · McLean, VA · New York, NY
Collaborate with other members of the engagement team to plan the engagement and develop work program timelines, risk assessments, and other planning documents. Work with the engagement…
Added 2 mins ago
FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager
EY
Dallas, TX · Los Angeles, CA · Alpharetta, GA · Tallahassee, FL · Buffalo, NY · Grand Rapids, MI · Pittsburgh, PA · Houston, TX · Hoboken, NJ · Charlotte, NC · Greenville, SC · Las Vegas, NV · Tucson, AZ · Albany, NY · Jacksonville, FL · Rochester, NY · Raleigh, NC · Palo Alto, CA · San Antonio, TX · Nashville, TN · Boca Raton, FL · Secaucus, NJ · Richmond, VA · Grandview Heights, OH · Sacramento, CA · Toledo, OH · Philadelphia, PA · Stamford, CT · Iselin, NJ · Irvine, CA · Westlake Village, CA · Providence, RI · Indianapolis, IN · Louisville, KY · Fort Worth, TX · Southfield, MI · Des Moines, IA · Memphis, TN · Milwaukee, WI · Salt Lake City, UT · New York, NY · Austin, TX · Washington, DC · Seattle, WA · San Jose, CA · Baltimore, MD · Tulsa, OK · San Francisco, CA · Miami, FL · Rogers, AR · Oklahoma City, OK · Atlanta, GA · New Orleans, LA · Chattanooga, TN · Akron, OH · Kansas City, MO · Detroit, MI · Portland, OR · Minneapolis, MN · Tampa, FL · McLean, VA · Orlando, FL · Charleston, WV · Chantilly, VA · Denver, CO · Wichita, KS · Arlington, VA · New Brunswick, NJ · Phoenix, AZ · Baton Rouge, LA · Jericho, NY · San Mateo, CA · Cleveland, OH · Birmingham, AL · San Diego, CA · Huntsville, AL · St. Louis, MO · Hartford, CT · Cincinnati, OH · Chicago, IL · Boston, MA
To excel as a Manager in Technology Transformation Program Delivery, it's crucial to possess a blend of both technical acumen and business savvy. This role demands a deep understanding of…
Added 3 mins ago
TR
Senior Product Manager, Data and AI Platforms
TA Realty LLC
Boston, MA
- $140,000 to $180,000 USD / year
6+ years in product management, technical program management, or analytics delivery, including 2+ years owning a data, analytics, or internal platform product.
Added 3 mins ago
Manager, Non Endemic Partnerships
SAKS & CO LLC
United States
This open position is for an experienced Account Manager and client liaison who will guide the partnership lifecycle from start to finish – involved in the proposal development through to…
Added 3 mins ago
GD
Environmental Health County Manager
Georgia Department of Public Health (GA)
Decatur, GA
- $65,843.44 USD / year
…laws, regulations, and policies. Serves as a technical expert, program administrator, and liaison to governmental agencies, regulated industries, community stakeholders, and the…
Added 3 mins ago
RU
Program Manager -Recruited
Randstad USA
Boston, MA
- $40.7 to $47.7 USD / hour
Client's School is seeking an experienced Program Manager to oversee the operational administration and academic delivery of the Master of Bioethics program. In this hybrid role based in…
Added 4 mins ago
O
Enterprise Account Executive
Optro
Remote, United States
- $120,000 to $150,000 USD / year
…Engage with C-level executives at Fortune 500 companies, solving complex problems and presenting compelling solutions. Immerse yourself in a culture that values mentorship and professional…
Added 4 mins ago
B
Emergency Services Manager
Bosun
Fairfax, VA
- $95,000 to $120,000 USD / year
A growing property restoration company in Northern Virginia is seeking an experienced Emergency Services Division Manager to lead its water mitigation and emergency services operations.
Added 5 mins ago
Relationship Banker II - Kean (40 hour) Preferred Bilingual/Spanish
TD Bank, N.A.
Union, NJ
Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while…
Added 5 mins ago
Relationship Banker II - Kean (40 hour) Preferred Bilingual/Spanish
TD Bank, N.A.
Union, NJ
Delivers advanced, needs-based guidance and manages more complex client scenarios ensuring recommendations reflect a holistic understanding of client goals and financial position while…
Added 5 mins ago
Store Supervisor - Bridgewater Regional
TD Bank, N.A.
Bridgewater, NJ
…Customer and Sales objectives. In the absence of any other manager, the role is expected to manage the Store and have the ability to run the teller side, platform, and Customer escalations.…
Added 5 mins ago
Senior Marketing Manager, Digital Channels Planning
TD Bank, N.A.
Mount Laurel, NJ · NY · Charlotte, NC
The Senior Marketing Manager is a top-level marketing expert that manages/leads development and/or execution of marketing large scope plans/programs/projects/strategies by designing and…
Added 5 mins ago
Lead Project Manager – Grid Automation
GE Vernova
Unspecified, UT
Join our Grid Automation team as a Lead Project Manager, where you'll take ownership of complex, high-impact projects across our Protection Relays, Substation & Distribution Automation,…
Added 5 mins ago
Medical Assistant Family Medicine
Intermountain Health
Taylorsville, UT
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 5 mins ago
Range Program Manager - Direct Hire Authority
Air Force Materiel Command
Hill AFB, UT
…information. The primary purpose of this position, RANGE OPERATIONS MANAGER, GS-0301-13, is to serve for the Utah Test and Training Range (UTTR) for Test and Evaluation (T&E) and…
Added 5 mins ago
Registered Nurse Park City Cardiology
Intermountain Health
Park City, UT
…special clinical projects and assignments as designated by the manager, according to the needs of the department. This position acts as a resource to the RN Staff position as a knowledge…
Added 5 mins ago
Mobile Phlebotomist
Intermountain Health
Murray, UT
One year of Intermountain Laboratory Services phlebotomy experience, phlebotomy training or certification as approved by manager/supervisor, Preferred
Added 5 mins ago
Cook Lead
Intermountain Health
Lehi, UT
…Services department. Resolves immediate issues and escalates to manager as…
Added 5 mins ago
Principal Contract Administrator/ Sr Principal Contract Administrator
Northrop Grumman
Roy, UT
The successful candidate will support the large, complex, high-profile Sentinel Program and work closely on a day-to-day basis with Managers, Directors, Vice Presidents, and rocket…
Added 5 mins ago
Sentinel Manager Test Network Engineering 2
Northrop Grumman
Roy, UT
Northrop Grumman Defense Systems (NGDS) is seeking a Test Network Manager 2 in Roy, UT .

Closed listing

Maximus

Sr Manager - Proj/Prog

Springfield, IL, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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