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Added 1 min ago
Lead Digital Product Manager
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · COLUMBUS, OH
Wells Fargo is seeking a Lead Digital Product Manager (L2 Product Area Owner) within Branch Systems & Transformation Technology, part of Consumer Technology. Learn more about the career…
Added 2 mins ago
Senior Project / Program Manager - Talent Acquisition & Onboarding Transformation
Randstad USA
Durham, NC
We are seeking an experienced, hands-on Senior Project / Program Manager to lead a targeted, high-impact initiative aimed at optimizing enterprise hiring and employee onboarding workflows.
Added 3 mins ago
Quality Control Inspector Supervisor
Arterex
Mansfield, MA
Provide quality assurance support to the assigned program and/or area to ensure that all
Added 4 mins ago
Manager, Application Servicing
Miami, FL
The Manager, Application Servicing, leads the day-to-day operations of the loan application pipeline, from initial receipt through submission to underwriting and final approval or decline.…
Added 5 mins ago
O
Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
United States
- $73,100 to $117,000 USD / year
Partner Field Marketing Manager, Alliance & SuiteAccountants About the Opportunity
Added 6 mins ago
Product Operations Coordinator - Customer Programs
Experian
United States
Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
Added 7 mins ago
DH
Senior Manager, Health Plan Operations
Devoted Health Services, Inc
Remote, United States
- $110,500 to $150,000 USD / year
…wasteful or abusive practices. As part of this function, the Business Operations Senior Manager is responsible for ensuring the success of Payment Integrity (PI)’s programs and…
Added 7 mins ago
Senior Acquisition Security Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Odyssey has an exciting opportunity for a Senior Acquisition Security Manager supporting the Fixed Wing Branch HC/MC-130 Recapitalization Program at Wright Patterson AFB, OH. This is an…
Added 8 mins ago
N
Auxiliary Plant Operator
NAES
Lockport, NY
- $31.1 to $43.63 USD / hour
…alternating between days and nights to support continuous 24/7 operations. This position will require extended hours, flexible shifts, weekends, and holidays as needed to support plant…
Added 8 mins ago
N
Relief Operator
NAES
Sparks, NV
- $34.91 to $46.94 USD / hour
The Relief Operator reports to the Maintenance Manager, receives direction from the Operations Manager during relief coverage, and general direction from the Plant Manager. This position…
Added 8 mins ago
N
Operating Technician
NAES
Aquasco, MD
- $21.78 to $59.43 USD / hour
Perform additional tasks as required by the O&M Manager, contributing to the overall efficiency and effectiveness of plant operations.
Added 14 mins ago
AB
Full-Time Store Manager Trainee
ALDI Brand
Long Beach, CA
- $31.75 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
Added 14 mins ago
Community Manager - Spartanburg and Gaffney
NHE, Inc.
Spartanburg, SC
The Community Manager in our Affordable Management Business Unit is responsible for overall fiscal accountability, marketing, development, Regulatory Compliance, supervising personnel and…
Added 15 mins ago
IT Project Manager - Salesforce
FARMER MAC
Washington, DC
Farmer Mac is seeking an experienced IT Project Manager to lead complex technology projects from initiation through delivery. In addition to managing projects, the successful candidate will…
Added 15 mins ago
Senior Principal Systems Engineer
SAIC
Colorado Springs, CO
…surveillance missions. In support of the government customer, the SAIC Program Manager, and the Chief Engineer, the Systems Engineer is responsible for responsive and coherent planning,…
Added 20 mins ago
10078 IT Solution Architect Principal II
PSEG
Newark, NJ
…applications, with deep expertise in SAP FI-CA configuration and business processes, including payment processing, returns, refunds, collections, security deposits, payment installment…
Added 20 mins ago
Senior Assistant Director for Financial Aid Operations and Student Experience
University of North Carolina- Chapel Hill
NC
…aid professional to serve as Senior Assistant Director for Technology and Student Experience. This position provides leadership for financial aid operational readiness, technology…
Added 20 mins ago
SO
Senior .Net Developer (Software Development Specialist 4 - PN 20014439)
State of Ohio
Columbus, OH
- $46 to $48.28 USD / hour
The Office of Management Information Systems (OMIS) delivers and supports the technology solutions that power critical public health services across Ohio. Our team builds modern, secure,…
Added 21 mins ago
Retail & Used Car De-Fleet Manager, Europe
Lucid Motors
Amsterdam, NH
The Retail & Used Car De-Fleet Manager (Europe) is responsible for leading the end-to-end strategy and operations for vehicle de-fleeting, trade-in management, refurbishment, and sales…
Added 21 mins ago
Manager, Drive Unit - Nights
Rivian
Normal, IL
…protect it for future generations. Role Summary This Drive Unit Manager role is critical to the success of our production operation. This role is responsible for the leadership and…
Added 25 mins ago
HW
5544 - Assistant Store Manager FT
Hat World Inc.
Baltimore, MD
- $16.5 to $21 USD / hour
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 30 mins ago
Primavera Project Scheduler/Analyst
Leidos
Des Moines, WA
The National Airspace Systems Integration Support (NISC) program at Leidos is seeking an individual with Project Scheduling and Analytical experience to support the FAA as a Corporate Work…
Added 30 mins ago
Field Sales Veterinary Diagnostics Boca Raton, FL
IDEXX Distribution, Inc.
United States
…competitive issues to both IDEXX's marketing organization and your business unit manager. This 2-way customer loop will also require you to partner with and assist laboratory operations to…
Added 30 mins ago
Sr. Program Manager, Amazon Shipping, Amazon Shipping
Amazon
Bellevue, WA
Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program…
Added 30 mins ago
Sr. Supply Chain Manager, Sub Same Day
Amazon
Bellevue, WA
Partner with cross-functional teams including Operations, Finance, Product, Technology, and Science to optimize supply chain performance

Closed listing

Maximus

Sr Manager - Proj/Prog

Topeka, KS, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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