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Added 7 mins ago
Managing Consultant, Integrated Planning Job Details | Black & Veatch Family of Companies
Black & Veatch
Orlando, FL · Jacksonville, FL · Tampa, FL
Black & Veatch is seeking an exceptional professional to join our Infrastructure Advisory organization as a consulting manager and resource planning leader to lead the execution of…
Added 7 mins ago
Health Technician (Telehealth Clinical) (Advanced)
Veterans Affairs, Veterans Health Administration
The Villages, FL
Added 7 mins ago
Laboratory Assistant
HCA Healthcare
Port St Lucie, FL
Lab Assistant / Phlebotomist performs any three of the following non-technical functions under the supervision of the department supervisor, manager or director. They collect specimens,…
Added 8 mins ago
Data Center Facility Operations Area Director
Meta
Tallahassee, FL
Own org health as a measured outcome - Meta’s Pulse indicator, attrition, upward feedback, and manager effectiveness - and diagnose and resolve complex health issues spanning multiple teams…
Added 8 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Tampa, FL
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 8 mins ago
Medical Instrument Technician - Hemodialysis
Veterans Affairs, Veterans Health Administration
Tampa, FL
Added 8 mins ago
Senior Manager, Digital Product Manager
NBC Universal
Orlando, FL
…Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from…
Added 8 mins ago
Manager, Digital Product Owner
NBC Universal
Orlando, FL
…experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product…
Added 8 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Miami, FL · Orlando, FL · St. Petersburg, FL
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 15 mins ago
G
Water/Wastewater Engineer
GPAC
Lakewood, NJ
- $90,000 to $150,000 USD / year
Clear Growth Path: From Engineer → Project Manager → Technical Lead → Partner – we map it out with you.
Added 20 mins ago
Textile Design Manager
FXI
Aston, PA
We are seeking a Manager of Textile Design who thrives at the intersection of aesthetics, fabric development, and execution. In this role, you will own the creative and technical direction…
Added 39 mins ago
Dental Assisting Instructor- PT Days
Education Affiliates
Cuyahoga Falls, OH
Minimum of 3 years of significant program related/industry experience for Technical Instructor
Added 49 mins ago
District 2 - Assistant Store Leader
The Kroger Co.
Bellevue, WA
- Assist store manager and associates in the achievement of a favorable customer shopping experience
Added 49 mins ago
Lead Seamstress Tailor
David's Bridal
Macon, GA
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 49 mins ago
Seamstress
David's Bridal
Middletown, NY
…the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer…
Added 55 mins ago
Project - Manager, Forensics and Investigations, eDiscovery & Litigation Support
Deloitte US
Rosslyn, VA
As a Project - Manager, Forensics and Investigationson the project, you will:
Added 55 mins ago
Salesforce Technical Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Jersey City, NJ · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Tampa, FL
As a Salesforce Technical Manager, you will serve as a technical lead and subject matter expert in both platform and custom development capabilities – blending strategy, architecture, and…
Added 56 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Hartford, CT · Honolulu, HI · Houston, TX · Huntsville, AL · Jericho, NY · Jersey City, NJ · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Morristown, NJ · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rosslyn, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Stamford, CT · Washington, DC · Westlake, TX
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 56 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Jersey City, NJ · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Stamford, CT · Tampa, FL · Tempe, AZ
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 56 mins ago
Manager, Industry Solutions, Investment Wealth Management
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Mechanicsburg, PA · Miami, FL · Minneapolis, MN · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Sacramento, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL
As a Manager in Investment and Wealth Management, you will help organizations define strategic priorities, solve complex business issues, and drive large-scale transformation initiatives.…
Added 57 mins ago
Service Now Delivery Manager
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
As a ServiceNow Delivery Manager on Enterprise Operations as a Service team, you will be responsible for:
Added 1 hour ago
Senior Sourcing Agent , Procurement - Materials & Equipment (Hybrid Schedule)
Eversource Energy
Manchester, NH
…within Procurement and across functions. Serves as a role model, technical expert, and coach for colleagues with less…
Added 1 hour ago
EG
Product Manager, Team Digital Products
Eliassen Group
Concord, NH
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 1 hour ago
EG
Program Manager
Eliassen Group
Concord, NH
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 1 hour ago
General Manager
Pizza Hut
HOPE, AR
Discounted College Tuition from Colorado Technical University

Closed listing

Maximus

Sr Manager - Proj/Prog

Topeka, KS, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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