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Added just now
Manager, Lifecycle Sales
CIEE Inc
Remote, United States
You are a strategic relationship builder and project manager who combines data-driven decision making with customer engagement expertise. You are energized by creating long-term customer…
Added just now
Manager, Lifecycle Sales
CIEE Inc
Remote, United States
You are a strategic relationship builder and project manager who combines data-driven decision making with customer engagement expertise. You are energized by creating long-term customer…
Added just now
DEPUTY PROGRAM MANAGER (DPM)
Makwa Global LLC
Remote, United States
The Deputy Program Manager (DPM) supports the Program Manager in the overall management, coordination, and execution of the Overseas Training Facilities Management (OTFM) contract and its…
Added just now
Market Development Manager - West
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Market Development Manager - Northeast
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Market Development Manager - Heartland
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Market Development Manager - Central
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Senior Project Manager
Evidence in Motion
San Antonio, TX
The Senior Project Manager, Accreditation & Academic Initiatives provides leadership and oversight to EIM's project management function supporting the academic team, ensuring consistent and…
Added 1 min ago
Facilities Operations & Maintenance Manager
Boeing Aerospace Operations
Aurora, CO
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)…
Added 1 min ago
Facilities Operations & Maintenance Manager
Boeing Aerospace Operations
Las Cruces, NM
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience)…
Added 1 min ago
Business Analyst, Finance (Sustain Analytics)
Mass General Brigham Incorporated
Remote, United States
…Sustain in fall of 2023. Sustain is an ongoing organization-wide program that works to build an infrastructure, culture, and mindset around continuous improvement, working to preserve our…
Added 2 mins ago
Compliance Specialist Intern - Summer 2027
Clean Harbors
Norwell, MA
…Specialist Intern is responsible for assisting the Compliance Manager with maintaining compliance with all environmental regulations and permits. We are searching for a reliable and…
Added 2 mins ago
Assistant Project Manager
The Christman Company
Lansing, MI
…place for you! The Christman Company is looking for Assistant Project Manager candidates for large-scale commercial construction projects in the Central Michigan…
Added 2 mins ago
JM
Bridge Project Manager
Johnson, Mirmiran & Thompson, Inc.
Herndon, VA
- $90 USD / hour
…successful candidate will be responsible for delivering all project objectives for assigned bridge and structural design projects including planning, scope, schedule and budget, team…
Added 2 mins ago
Lead Engineer, IT Compliance, Data Integrity
JuN - Seattle Dexter
Bothell, WA
· May represent team or function on program or project teams. Exceptional interpersonal skills, especially regarding Teamwork and collaboration, Client focus, and Verbal and written…
Added 3 mins ago
Program Director - New York
Cubic Transportation Systems, Inc.
United States
JOB SUMMARY: Leadership of Cubic Transportation (CTS) assigned program(s), reporting directly to the Assistant General Manager. The Program Director is responsible for leading assigned…
Added 3 mins ago
Technical Project Manager
Bosch Group
Farmington Hills, MI
The Technical Project Manager is responsible for the successful execution of customer programs involving embedded automotive and stationary control units. This role serves as the primary…
Added 3 mins ago
Senior Lead Project Manager, People Office PMO
FIS Global
Jacksonville, FL
Bachelor’s degree in business administration, human resources, project or program management or a related discipline, or an equivalent combination of education, training and work experience.
Added 4 mins ago
Senior Customer Service Representative
Biotage
Charlotte
Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match and more!
Added 4 mins ago
Project Coordinator
ARCO/Murray National Construction
Chicago, IL
Assist Project Managers with Proposals by typing up proposal letters, outline specifications, manage the work/design schedule and assemble proposal books in a timely manner as per Project…
Added 5 mins ago
Program Manager
Leonardo DRS, Inc.
Dallas, TX
…technical programs or projects. May oversee a team or portion of a program to plan, track and execute project plans from start to completion using specific technical…
Added 6 mins ago
911 Emergency Communications Director
Bernalillo County
Albuquerque, NM
…options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much…
Added 7 mins ago
Sr. Staff Auditor
UMB Bank
Dubuque, IA
…reporting phases of assigned audits with direction from the Audit Project Manager or the Audit Manager and/or Audit Director. This role will also support broader initiatives and strategic…
Added 7 mins ago
Business Development Manager OEM
Emerson
Des Moines, IA
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 7 mins ago
C
Facets Product Consultant - Manager
Cognizant
Des Moines, IA
- $113,000 to $130,000 USD / year
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest…

Closed listing

Maximus

Sr Manager - Proj/Prog

Topeka, KS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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