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Added 2 mins ago
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Implementation Consultant
Tyler Technologies
Lakewood, CO
- $59,451 to $90,000 USD / year
Act as a significant knowledge resource in consulting with the client, the Project Manager, management, technical staff, and other relevant parties; communicate complex technical and…
Added 2 mins ago
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Software Support Manager
Tyler Technologies
Lakewood, CO
- $66,585 to $87,612 USD / year
Timely response to escalated issues maintains client confidence in Support. Listening to the clients' concerns and proposing a corrective action is the Software Support Manager's…
Added 25 mins ago
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Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
…attitude and a continuous learning focus to all that you do. This client is transitioning from Oracle to SAP…
Added 25 mins ago
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Intercompany Accounting Manager
Aston Carter
Norwalk, CT
- $50 to $55 USD / hour
We are seeking a detail-oriented and process-driven Manager of Intercompany Accounting to oversee all intercompany transactions, reconciliations, and settlements across our legal entities.…
Added 25 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Stamford, CT
Lead the assessment of business-process and technology risks arising from transformation and implementation initiatives, translating findings into implications for the client's risk and…
Added 25 mins ago
DevOps Engineer III
Deloitte
Hartford, CT
…Foundry, AI & E/EaaS - DevOps, you will support the design, implementation, and optimization of cloud, automation, and platform engineering solutions across complex environments. This role…
Added 25 mins ago
SAP Analytics Architect - SAC/Datasphere/BDC
PwC
Stamford, CT · Hartford, CT
As a SAP Analytics Architect - SAC/Datasphere/BDC you will shape client solutions that help improve operational efficiency through SAP analytics architecture, software design,…
Added 25 mins ago
Digital Product Manager Client Lifecycle
Hartford Steam Boiler Inspection and Insurance Company
Hartford, CT
The Digital Product Manager owns the client (B2B) partnership lifecycle management platform (known as Grand Central, built in-house on Microsoft Dynamics). This is the central repository…
Added 25 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Stamford, CT · Hartford, CT
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 46 mins ago
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Jira Service Management Specialist
ManpowerGroup
Madison, WI
- $55 to $58 USD / hour
Our client, a public sector organization, is seeking a Jira Service Management Specialist to join their team. As a Jira Service Management Specialist, you will be part of the Information…
Added 49 mins ago
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Project Manager
Content Critical Solutions Inc
Moonachie, NJ
- $90,000 to $110,000 USD / year
An experienced Project Manager to lead client-facing and internal initiatives from intake through implementation and operational handoff. The ideal candidate is organized, accountable, and…
Added 1 hour ago
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Area Executive Chef
Sodexo
DEKALB, IL
- $81,685 to $105,710 USD / year
…development, and crafting innovative menus that meet diverse client needs, all while building strong partnerships that elevate the dining…
Added 1 hour ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
As a Senior Manager, Application Development at CIBC, you will lead cross-functional development teams and oversee several large-scale projects and support functions for key business lines.…
Added 1 hour ago
Senior Project Manager, US Wealth Management PMO
CIBC
Chicago, IL
The Senior Project Manager is a seasoned expert responsible for the delivery of highly complex projects from end to end including initiation, requirement gathering, design, construction,…
Added 1 hour ago
COMMUNITY LIVING SPECIALIST
City of Chicago
Chicago, IL
· Functions as a case manager ensuring client needs are met by monitoring case plans, providing technical guidance, providing training and information to delegate agencies and clients,…
Added 1 hour ago
Consulting Manager, Life Sciences Consulting
Cognizant
Chicago, IL
Consulting Manager role in a global IT consulting environment focused on delivering high impact advisory and implementation services for enterprise clients through hybrid work and day shift…
Added 1 hour ago
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Event Manager | Full-Time | Donald L. Tucker Civic Center (Florida State U)
Oak View Group
Tallahassee, FL
- $50,000 to $55,000 USD / year
- Full-time
Reporting to the Director of Events, the Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event and event settlement.…
Added 1 hour ago
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RN Case Manager (Level 1 Trauma)
Actalent
Loma Linda, CA
- $50 to $75 USD / hour
The RN Case Manager coordinates patient care across the continuum in an acute, Level I trauma, tertiary academic medical center. This role conducts initial assessments for patients in…
Added 1 hour ago
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SEO And AI Specialist
TEKsystems
Redlands, CA
- $41 to $50 USD / hour
Our client is seeking an experienced SEO & AI Search Specialist to support and scale enterprise-level search optimization initiatives across a large and complex digital ecosystem. This is a…
Added 1 hour ago
Facilities Engineering Manager
NBC Universal
Universal City, CA
NBCUniversal is seeking a Mechanical, Electrical, and Plumbing (MEP) Manager to join the Facilities Operations and Engineering team in Universal City, CA. This role works closely with all…
Added 1 hour ago
Nurse Case Manager, Palliative & Oncology Care
Kaiser Permanente
Redwood City, CA
Drives services related to the case-planning process by: creating a client-focused case management plan with treatment goals based on the patients and familys/caregivers needs under limited…
Added 2 hours ago
Product Manager,Med-D
Navitus
SALT LAKE CITY, UT
Added 2 hours ago
Wealth Operations 2nd Line of Defense - Operational Risk Vice President
Citigroup
Getzville, NY
ORM Independent Senior Operational Risk Manager (ISORM) business coverage leads for other Wealth business and functions
Added 2 hours ago
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Project Manager
KeyBank
Albany, NY · Amherst, NY
- $69,000 to $105,000 USD / year
The Project Manager leads small/mid-size projects or phases of a larger project, which usually impact a Line of Business (LOB) and/or functional areas. They take projects from planning…
Added 2 hours ago
Front-end Engineer 4 (Manager, IC)
Capital One
New York, NY
Lead the design and development of client Backend-for-Frontends (BFFs) and micro frontend (MFE) or federated application architectures to deliver scalable and flexible product experiences

Closed listing

Maximus

Sr Manager - Proj/Prog

Topeka, KS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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