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Delivery Driver I (non CDL) - Sunbelt Supply
Floworks International LLC
Luling, LA
…supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and…
Added 2 mins ago
Group Director, Data Management
IME Mediabrands Worldwide, Inc.
NY
The Senior Director, Data Management, will work with the Executive Director, Data Management and SVP, Data Management to guide the development and on-going operation of business…
Added 2 mins ago
Project Manager (61025)
Simpson
BALA CYNWYD, PA
Position Summary: The Project Manager – Capital Improvements & Facilities Renovations is responsible for coordinating, and overseeing capital improvement projects across Simpson's senior…
Added 2 mins ago
Cyber - SAP Cybersecurity - Manager - Consulting - Open Location
EY
Raleigh, NC · Chattanooga, TN · Cleveland, OH · Jericho, NY · Akron, OH · Rogers, AR · Louisville, KY · Atlanta, GA · Pittsburgh, PA · Toledo, OH · Tulsa, OK · Boca Raton, FL · Memphis, TN · Detroit, MI · New Brunswick, NJ · Hoboken, NJ · Minneapolis, MN · Greenville, SC · Phoenix, AZ · San Jose, CA · Tampa, FL · Chantilly, VA · McLean, VA · Las Vegas, NV · Irvine, CA · Cincinnati, OH · Dallas, TX · Des Moines, IA · Sacramento, CA · Orlando, FL · Palo Alto, CA · Stamford, CT · Tucson, AZ · Houston, TX · Boston, MA · Denver, CO · Iselin, NJ · Tallahassee, FL · Secaucus, NJ · New Orleans, LA · Rochester, NY · Indianapolis, IN · Wichita, KS · Washington, DC · Nashville, TN · San Antonio, TX · Jacksonville, FL · Buffalo, NY · Fort Worth, TX · San Mateo, CA · Southfield, MI · Alpharetta, GA · Portland, OR · Charleston, WV · Oklahoma City, OK · Westlake Village, CA · Grand Rapids, MI · Kansas City, MO · Providence, RI · Richmond, VA · San Francisco, CA · Albany, NY · Miami, FL · St. Louis, MO · Baltimore, MD · Grandview Heights, OH · San Diego, CA · Baton Rouge, LA · Seattle, WA · Milwaukee, WI · Charlotte, NC · Los Angeles, CA · Salt Lake City, UT · Arlington, VA · Hartford, CT · Huntsville, AL · Austin, TX · Philadelphia, PA · New York, NY · Birmingham, AL · Chicago, IL
Provide coaching to senior and junior resources, review technical deliverables, resolve cross-platform design issues, and escalate material risks when appropriate.
Added 2 mins ago
Lifecycle Project Manager- Power & Energy
WSP
Buffalo, NY · Rochester, NY · Binghamton, NY
WSP is seeking a Lifecycle Project Manager- Power & Energy for our Program Management Team. The successful candidate must be located in either the Rochester or Binghamton, New York regions.…
Added 3 mins ago
P
Senior Facilities Project/Program Manager
PotomacWave
Washington, DC
- $100,000 to $150,000 USD / year
PotomacWave is looking for a Senior Facilities Project/Program Manager to join our team supporting a Federal client in Washington, DC. The individual supporting this position will provide…
Added 4 mins ago
RA
Staff Technical Program Manager
Rivian and Volkswagen Group Technologies
Irvine, CA
- $154,000 to $211,750 USD / year
Are you a highly experienced Technical Program Manager with a proven track record of successfully delivering high-quality software for evolving product platforms in complex, integrated…
Added 4 mins ago
Operations Portfolio Project Manager
Roche
Tucson, AZ
You will interface directly with senior business leaders and Steering Committees to report on program status, forecast performance, and influence strategic direction.
Added 4 mins ago
Cyber Defense & Resilience - Incident Response - Senior Manager
PricewaterhouseCoopers Advisory Services LLC
Atlanta, GA · Dallas, TX · Boston, MA · Cleveland, OH · NY · Florham Park, NJ
As a Cyber Defense & Resilience - Incident Response - Senior Manager you will lead incident response efforts, guide remediation activities, and help clients respond to cyber threats across…
Added 4 mins ago
Executive Director, HR Business Partnership & IT Solutions Lead
Merck Sharp & Dohme LLC
NJ · PA
The Executive Director, HR Business Partnership & Solutions Lead is the senior Enterprise IT (EIT) leader accountable for partnering with Human Resources (HR) leadership to shape and…
Added 4 mins ago
Sr. Manager, Domain Design
Hub International Limited
Chicago, IL
…services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North…
Added 4 mins ago
Account Manager, Commercial Lines
HK Hub International Midwest Limited
Tulsa, OK
The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business. Coordinates and provides day-to-day service for…
Added 5 mins ago
S
Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
New York, NY
- $130,000 to $165,500 USD / year
Excellent communication and stakeholder-management skills, with the ability to work effectively across technical teams, commercial functions, senior leadership, customers, leagues, and…
Added 5 mins ago
Senior Product Manager – Prediction Markets & US Sports Data
Sportradar
Las Vegas, NV
Excellent communication and stakeholder-management skills, with the ability to work effectively across technical teams, commercial functions, senior leadership, customers, leagues, and…
Added 7 mins ago
Senior Technical Program Manager, Corporate Builds
Nebius
United States
As a Senior Technical Program Manager, Corporate Builds, you will lead high-impact, organization-wide initiatives focused on the implementation and optimization of Audio/Visual (A/V),…
Added 10 mins ago
Senior Program Manager
IntelliGenesis
Annapolis Junction, MD
Collaborate with the Contracting Officer (CO), the Contracting Officer’s Representative (COR), the Government Program Manager, the Contractor’s senior management, and the Staffing Manager…
Added 11 mins ago
Senior Logistics Manager
Odyssey Systems Consulting Group, Ltd.
Lackland AFB, TX
Odyssey Systems has an exciting opportunity for a Senior Logistics Manager supporting a high-priority acquisition mission within the Air Force Life Cycle Management Center’s Cryptologic and…
Added 11 mins ago
Senior Key Accounts Manager
Murata America
Carrollton, TX
The Senior Key Accounts Manager is responsible for maximizing Murata Americas’ market share and sales opportunities by promoting product growth and providing development, management, and…
Added 11 mins ago
Manager - Finance Operations
Trinity Health
Columbus, OH
…techniques are utilized by assigned managment support staff. Ensures management support creates development opportunities to enhance technical, analytical, and professional skills of…
Added 11 mins ago
Cybersecurity Engineer, Senior (ISSM)
Torch Technologies, Inc.
Kettering, OH
The successful candidate will provide the PMO/Capability Development Manager (CDM) cybersecurity support per DoDI 8500.01. Support includes assessing and continuously monitoring…
Added 11 mins ago
Cybersecurity Engineer, Senior (ISSM)
Torch Technologies, Inc.
Kettering, OH
The successful candidate will provide the PMO/Capability Development Manager (CDM) cybersecurity support per DoDI 8500.01. Support includes assessing and continuously monitoring…
Added 12 mins ago
Configuration Manager, Senior
Torch Technologies, Inc.
Kettering, OH
The Configuration Manager will provide support ranging across the Configuration Management (CM), Quality Assurance (QA), Program Planning (PP), Risk Management (RM), and System Engineering…
Added 14 mins ago
Senior Manager, Data Analytics - Finance
Cencora
Philadelphia, PA
Directs adoption of program disciplines including risk and issue management, change control, benefits tracking, and solution lifecycle management across finance analytics initiatives.…
Added 14 mins ago
Technical Program Manager (Information Security)
WEX
Remote, United States
Experience: 5+ years in Senior Technical Program Management roles managing Security Projects that are complex, interdependent projects and enterprise-level change. Experience in FinTech or…
Added 15 mins ago
Senior Network Engineer
LEIDOS, INC.
Camp Springs, MD
Leidos Digital sector is seeking an experienced Senior Network Engineer to support mission-critical, enterprise-scale network infrastructure on the AFNCR ITS program at Joint Base Andrews…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salem, OR, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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