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Added 8 mins ago
DevOps Engineer -Remote (DC, MD, VA- Locals only)
Swingtech
Remote, United States
This role is focused on supporting reliable system operations, deployment processes, environment management, automation, monitoring, troubleshooting, and collaboration between development,…
Added 40 mins ago
Manager, Payload Manufacturing Test Engineering, Amazon Leo
Amazon
Kirkland, WA
We are looking for an experienced Engineering Manager to lead our PAA Manufacturing Test engineering team at Amazon Leo. In this role, you will own the people, processes, and equipment that…
Added 40 mins ago
Optical Engineer, Amazon Leo - OISL
Amazon
Redmond, WA
…communications between satellites. You will support the manufacture and test of optical communications hardware, and contribute to the design of next-generation optical communications…
Added 44 mins ago
Cloud Engineer III
American College of Education
Remote, United States
From the beginning, you will have the opportunity to lead cloud modernization efforts, drive automation initiatives, and influence the adoption of best practices across the organization.…
Added 53 mins ago
Senior Quality Assurance Engineer - Client Systems (Hybrid)
Publix Super Markets, Inc.
Lakeland, FL
Join the Infrastructure Program Delivery team as a Sr. Quality Assurance Engineer where you will be responsible for leading end-to-end quality assurance for Client Systems Engineering teams…
Added 1 hour ago
System Analyst, IT AMI Implementation Technology
CECONY
NY
The Advanced Metering Infrastructure (AMI) Systems Analyst will function as the technical lead for the implementation and support of the AMI platform, which includes Meter Asset Management…
Added 1 hour ago
Sr Principal, Cyber Policy & Culture
Johnson & Johnson Services Inc. Legal Entity
New Brunswick, NJ · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raynham, MA
Design and execute realistic scenarios that stress-test cyber awareness and controls (i.e.: phishing sim program), including instant education, remediation training workflows and repeat…
Added 1 hour ago
A
Reliability Automation Manager
Actalent
Erlanger, KY
- $69.71 USD / hour
Job Title: Reliability Automation ManagerJob DescriptionLead plant maintenance, equipment reliability, automation, and controls in a 24/7 injection molding operation. Maximize machine…
Added 1 hour ago
SA
Research Engineer
Scientific Applicati
Colorado Springs, CO
- $90,000 to $135,000 USD / year
…CO. Selected candidates will have the opportunity to grow, lead, and learn with talented engineers, physicists, and technicians on long-term programs and new programs supporting the DoD,…
Added 1 hour ago
Assembly Supervisor II
TE Connectivity
Webster, NY
…Rochester location (near RIT) upon completion. Job Requirements: Lead and coordinate daily assembly, integration, and test operations for optics, photonics, fiber optic, and DDN product…
Added 1 hour ago
S
Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
Lead automation projects through requirements definition, design and build, installation, startup, and ongoing support.
Added 2 hours ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 2 hours ago
Senior Hybrid Cloud Engineer
The Aerospace Corpor
Colorado Springs, CO
…programmatic leadership and support across multiple Space Force program offices such as Battlefield Management Command, Control, Communications, and Space Intelligence (BMC3I), Operational…
Added 2 hours ago
UiPath RPA Platform Architect
CGI Technologies and Solutions, Inc.
South Bend, IN
Join CGI's Intelligent Automation practice as the technical and governance lead for a greenfield enterprise UiPath program. You will design and stand up a production UiPath environment from…
Added 3 hours ago
Senior ETL & Data Migration Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior ETL & Data Migration Engineer to lead high complexity extract, transform, and load (ETL) operations supporting a major federal modernization program. This…
Added 3 hours ago
Senior QA Automation Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior QA Automation Engineer to lead automated testing and quality assurance activities across a major federal modernization and data migration program. This role…
Added 3 hours ago
Sr. Data Migration Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior Data Migration Engineer to lead complex data extraction, transformation, validation, and migration activities within a major federal modernization program.…
Added 3 hours ago
Data Engineer – Senior
CGI Technologies and Solutions, Inc.
Huntsville, AL
. Collaborate with Cloud Engineers, DevSecOps teams, Migration Engineers, and system developers to integrate data flows with program architecture.
Added 3 hours ago
Systems Engineer Stf - E4
Lockheed Martin
Owego, NY · Owego
Experience developing test automation within an Agile program environment.
Added 3 hours ago
Systems Engineer - E2
Lockheed Martin
Littleton, CO · Littleton
Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all…
Added 3 hours ago
Systems Engineer Sr - E3
Lockheed Martin
Virtual Three, AL · AL
…engineering teams to translate customer requirements into integrated system solutions. You'll contribute to technical planning, system architecture, test automation, and risk management…
Added 3 hours ago
Systems Engineer Sr - E3
Lockheed Martin
Virtual Three, AL · AL
…engineering teams to translate customer requirements into integrated system solutions. You'll contribute to technical planning, system architecture, test automation, and risk management…
Added 3 hours ago
Systems Engineer - E2
Lockheed Martin
Virtual Three, AL · AL
…engineering teams to translate customer requirements into integrated system solutions. You'll contribute to technical planning, system architecture, test automation, and risk management…
Added 3 hours ago
Systems Engineer - E2
Lockheed Martin
Virtual Three, AL · AL
…engineering teams to translate customer requirements into integrated system solutions. You'll contribute to technical planning, system architecture, test automation, and risk management…
Added 3 hours ago
Systems Engineer Sr - E3
Lockheed Martin
Virtual Three, AL · AL
…engineering teams to translate customer requirements into integrated system solutions. You'll contribute to technical planning, system architecture, test automation, and risk management…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salem, OR, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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