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Added 1 min ago
Payroll Systems and Financial Operations Specialist
Defense Microelectronics Activity
McClellan, CA
…analysis, forecasting, and workforce financial analysis; Providing technical guidance to management, supervisors, timekeepers, financial personnel, and other stakeholders on payroll and…
Added 1 min ago
Supply Chain and Property Manager, Kuiper Government Solutions
Amazon
NORTHRIDGE, CA
…environment and must be comfortable interacting with highly technical cross-functional teams. The candidate must have strong business judgment, dive deep into data, and be comfortable with…
Added 1 min ago
Registered Nurse - Patient Aligned Care Team - Ventura CBOC
Veterans Affairs, Veterans Health Administration
Ventura, CA
Added 1 min ago
T
People Services Associate
TEKsystems
Santa Monica, CA
- $28 to $34.47 USD / hour
HR support: answering employee and manager questions about HR policies and processes
Added 1 min ago
TW
Sr Controls Engineer
The Walt Disney Company
Anaheim, CA
- $130,800 to $159,800 USD / year
…with rapidly changing priorities where you will be providing technical direction; delivering troubleshooting resolution; analyzing control system/software hazards; and leading technical…
Added 1 min ago
Manager, Ops KPI, Ramp - Austin, TX - (M3)
Applied Materials
Austin, TX · Austin
Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones,…
Added 1 min ago
Manager Program Analyst
SAIC
El Segundo, CA
SAIC's Horizon program is seeking you, our latest Manager, Program Analyst to support the U.S. Space Forces mission of delivering warfighter capability via the Space Systems Command's Space…
Added 1 min ago
T
Technical Product Manager
TEKsystems
Torrance, CA
- $68.02 USD / hour
The ideal candidate can operate comfortably between business strategy and technical execution while driving roadmap planning, scope management, stakeholder communication, and product…
Added 1 min ago
Clinical Laboratory Scientist
Veterans Affairs, Veterans Health Administration
Fresno, CA
Added 1 min ago
T
Data Program Manager
TEKsystems
Cupertino, CA
- $65 to $75 USD / hour
We are looking for an experienced Data Program Manager to lead a strategic initiatives across eCommerce, Issuer Products and Engineering Analytics. As a Data Program Manager, you will…
Added 1 min ago
Merrill Advisor Development Program - Financial Advisor: Silicon Valley Market
Bank of America
San Jose, CA · Monterey, CA
Possesses computer/technical literacy and is proficient in Microsoft Word, PowerPoint, and Excel
Added 1 min ago
O
Consulting Program Manager - Healthcare
Oracle
Sacramento, CA
- $97,800 to $209,500 USD / year
…advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development…
Added 1 min ago
GC
Superintendent
Griffith Company
San Diego, CA
- $130,000 to $200,000 USD / year
Assist project manager in conducting effective pre-construction/pre-planning meetings.
Added 1 min ago
SH
Medical Assistant - Sharp Cardiovascular and Thoracic Center - Full Time - Day Shift
Sharp HealthCare
San Diego, CA
- Full-time
Other : Certification of completion of a Medical Assistant Program.
Added 1 min ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
San Diego, CA · Sacramento, CA · Culver City, CA · Walnut Creek, CA · San Francisco, CA · Mountain View, CA
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 7 mins ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · NY · NJ
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 7 mins ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Boston, MA · NH · Syracuse, NY · CT
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 12 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA
- 3+ years of technical product or program management experience
Added 12 mins ago
Program Manager, Travel Tech, Travel Technology
Amazon.com Services LLC
Seattle, WA · Arlington, VA
- 3+ years of technical product or program management experience
Added 13 mins ago
OS
Lead Software Engineer/Technical Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
We are seeking a Lead Software Engineer / Technical Program Manager to own both the technical architecture and program execution of the Multimode Threat Engagement Simulation Platform - a…
Added 13 mins ago
OS
Sr. Program Manager
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Odyssey is recruiting for a Senior Program Manager to join the team. The technical expert filling this position will be a trusted advisor and consultant to the government that supports…
Added 13 mins ago
UO
Part-Time Temporary Project Coordinator
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
- Part-time
Coordinate with Program Manager for CE Extraordinary to build non-credit course in Campus Solutions and to establish application and enrollment process.
Added 13 mins ago
UO
Career Coach, First-and-Second Year Students
University of Colorado Denver
Boulder, CO
- $55,100 to $60,000 USD / year
…and programs with the support of the other Career Operations Program Manager and Career Coaching team…
Added 13 mins ago
UO
Associate Director of Marketing & Social Media
University of Colorado Denver
Boulder, CO
- $95,000 to $100,000 USD / year
…regularly with stakeholders at the college, department, and program levels to execute campaigns and report on results. Regular collaboration with the university's Office of Strategic…
Added 13 mins ago
UO
Strategic Communications Manager
University of Colorado Denver
Boulder, CO
- $82,000 to $92,000 USD / year
The Strategic Communications Manager will lead earned media strategy and public relations campaigns for the College of Engineering & Applied Science (CEAS) at the University of Colorado…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salem, OR, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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