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Assistant Manager
Dairy Queen
Waconia, MN
We offer a comprehensive range of benefits designed to support your overall well-being, including health coverage (medical, dental, and vision), flexible spending accounts, a variety of…
Added 1 min ago
Operations Manager ($2,500 Sign on Bonus)
Chimes
Fort George G Meade, MD
Chimes is hiring an Operations Manager to lead our facilities services team at Fort George G. Meade. You’ll run day-to-day operations, lead a team of supervisors, and serve as the main…
Added 1 min ago
SE
Material Handler I - Shipping
Stored Energy Systems
Longmont, CO
- $22.5 USD / hour
…with Production, Shipping, and other cross-functional teams to support shipment readiness and on-time delivery. Additional duties include maintaining clean, organized, and hazard-free work…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
NORTH BRANCH, MN
- Full-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 1 min ago
Wind Technician II - Jordan Creek: Williamsport, IN
NextEra Energy
Williamsport, IN
…to ensure the safe and optimal performance of all wind farm operations. You will primarily focus on the safe execution of field-based equipment maintenance, and diagnostics, as well as…
Added 2 mins ago
Content Quality Reviewer
Lilly USA, LLC
United States
…medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work - but it’s work worth doing. If you’re driven by…
Added 2 mins ago
Sr. Nurse Manager - Lowry Family Health Center
Denver Health and Hospital Authority
Denver, CO
The Senior Nurse Manager performs managerial and leadership functions over professional nursing and support care team in various ambulatory care clinical healthcare consumer care settings.…
Added 2 mins ago
CO
Records Manager
City of Palo Alto
Palo Alto, CA
- $51.59 to $77.38 USD / hour
They will be able to support a structured program that includes Criminal Justice Information Services (CJIS) Security Policy review, NCIC record entry completeness, CLETS access governance,…
Added 2 mins ago
SS
Materials Manager
Serta Simmons Bedding, LLC
Riviera Beach, FL
- $96,000 to $105,000 USD / year
Manages constant supply of raw materials required to support production in a high velocity, just-in-time, make-to-order, Lean manufacturing environment.
Added 2 mins ago
RC
Operations Manager
Raising Cane's
Toledo, OH
- $23 to $23.75 USD / hour
The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all…
Added 2 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Granbury, TX
- $15.5 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 2 mins ago
RC
Restaurant Manager
Raising Cane's
Granbury, TX
- $18 USD / hour
The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management…
Added 2 mins ago
L
Merchandising Part Time Days
Lowes
Brooklyn, NY
- $17.5 to $19.6 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
L
Merchandising Part Time Days
Lowes
Bixby, OK
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
L
Full Time - Merchandising Service Associate - Day
Lowes
Greer, SC
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 3 mins ago
Technical Project Leader II
Serco USA
VA · Herndon, VA
Looking for an opportunity to lead complex, high-impact technical projects as a Technical Project Manager? Bring your project management experience and technical expertise to support the…
Added 3 mins ago
Learning Operations Manager
IVYREHAB NETWORK INC
Remote, United States
The Learning Operations Manager is responsible for consulting on how learning work is prioritized, delivered, and scaled across Ivy Health. This role ensures that learning initiatives are…
Added 3 mins ago
CA
Mission Support Specialist (Generalist)
Customs and Border Protection
Edinburg, TX
- $74,678 to $116,362 USD / year
As a Mission Support Specialist (Generalist), you will carry out a wide variety of mission support, administrative management, and program planning activities.
Added 3 mins ago
AF
Supervisory Public Health Advisor
Administration for Strategic Preparedness and Response
Atlanta, GA
- $156,451 to $197,200 USD / year
Lead preparedness and response initiatives by developing and implementing strategies, policies, and programs that support national readiness and emergency response operations.
Added 3 mins ago
VH
Licensed Practical Nurse - Ambulatory Care
Veterans Health Administration
Baltimore, MD
- $53,532 to $87,896 USD / year
Integrates and applies pertinent aspects of the Outpatient Clinic performance improvement program into his/her professional practice as applicable.
Added 3 mins ago
VH
Social Worker - Acute Recovery Center
Veterans Health Administration
Tampa, FL
- $67,570 to $106,285 USD / year
…Recovery Center (ARC) Social Work Team provide social work support to multidisciplinary inpatient psychiatric teams at JAHVAH in Tampa,…
Added 3 mins ago
OA
Supervisory Traffic Management Specialist
Other Agencies and Independent Organizations
Iselin, NJ
- $148,222 to $192,694 USD / year
Plans, directs, organizes, evaluates, coordinates, and integrates the import/export freight services program efforts of the New York Despatch operations to achieve efficient and effective…
Added 3 mins ago
NP
Engineering Equipment Operator
National Park Service
Brooklyn, NY
- $35 to $40 USD / hour
Operates a boom for placing pipe, hydrants, and other large objects in utility and road maintenance operations throughout the park unit.
Added 3 mins ago
PS
Supervisory Accountant
Program Support Center
Atlanta, GA · Washington, DC · Charleston, SC · Dallas, TX · Rockville, MD · Location Negotiable After Selection · Kansas City, MO
- $126,384 to $164,301 USD / year
This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland.
Added 3 mins ago
VH
Medical Records Technician (HIT)
Veterans Health Administration
Richmond, VA
- $38,033 to $75,883 USD / year

Closed listing

Maximus

Sr Manager - Proj/Prog

Salem, OR, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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