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Added 1 min ago
Senior Workers Compensation Claim Representative
Travelers Indemnity Co
Buffalo, NY · Albany, NY
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 2 mins ago
Security Manager, Global Corporate Security
Amazon.com Services LLC
Sunnyvale, CA
The Security Manager is responsible for implementation of all elements of the Corporate Security program at all Amazon corporate locations in their area of responsibility. The Security…
Added 2 mins ago
CC
General Manager (Bilingual)
Community Choice Financial Family of Brands
Calhoun, GA
- $19.25 USD / hour
General Manager (Bilingual)TitleMaxCalhoun, GA
Added 2 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Kennesaw, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 2 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Norcross, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 3 mins ago
Community Manager - The Monroe
Greystar Management Services, LLC
Nashville, TN
Added 3 mins ago
GM
Event & Lifestyle Coordinator - Overture San Marcos
Greystar Management Services, LLC
San Marcos, CA
- $20 to $22 USD / hour
…resident retention. This role works closely with the Community Manager and Sales Consultants to assist in the move-in process, the creation and coordination of programs and resident events,…
Added 3 mins ago
RC
Restaurant Zone Manager
Raising Cane's
Chillicothe, OH
- $18 to $18.75 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 4 mins ago
CH
Pharmacy Technician
CVS Health
Olney, IL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 4 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Kennesaw, GA
- $19.25 USD / hour
As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily…
Added 4 mins ago
CC
General Manager (Bilingual)
Community Choice Financial Family of Brands
Calhoun, GA
- $19.25 USD / hour
General Manager (Bilingual)TitleMaxCalhoun, GA
Added 4 mins ago
L
Sous Chef
Loretto
Jamesville, NY
- $22.88 to $24.5 USD / hour
Assists with special events, celebrations and projects.
Added 4 mins ago
L
Food Distributor
Loretto
Syracuse, NY
- $19.47 to $19.81 USD / hour
Training and monitoring by Commissary Manager
Added 4 mins ago
L
Food Service Associate - Part Time
Loretto
Auburn, NY
- $19.3 to $21.16 USD / hour
- Part-time
Loads soiled dishes, trays and other ware into wash machine. Removes after proper cleaning. Inspects and stores as directed by site manager.
Added 4 mins ago
CC
School Nutrition Warehouse Manager
Caswell County Schools
Yanceyville, NC
- $16.61 to $19.64 USD / hour
The School Nutrition Warehouse Manager performs work involving receiving, storing, inventorying, and issuing materials and supplies for a central storage warehouse having a large volume of…
Added 5 mins ago
O
Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
United States
- $73,100 to $117,000 USD / year
This role focuses on hands-on program delivery, translating established marketing priorities into well-executed events, webinars, content, and demand-generation campaigns. You will work…
Added 6 mins ago
RP
Event Staff Exchange Garage
Reimagined Parking
ORLANDO, FL
- $15 USD / hour
…positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging…
Added 7 mins ago
Product Operations Coordinator - Customer Programs
Experian
United States
…feedback visits, early-access client programs, and major Product events. This frees Product Managers to focus on customer learning and product…
Added 8 mins ago
Senior Acquisition Security Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Odyssey has an exciting opportunity for a Senior Acquisition Security Manager supporting the Fixed Wing Branch HC/MC-130 Recapitalization Program at Wright Patterson AFB, OH. This is an…
Added 11 mins ago
Marketing Associate
HHM Hotels (NYC Corporate)
New York, NY
Marketing Manager - Marketing Director - Sr. Director of Marketing
Added 13 mins ago
Contract Manager
TX-HHSC-DSHS-DFPS
AUSTIN, TX
The Contract Manager is the liaison between contractors, program staff, Procurement and Contracting Services (PCS) and Contract Oversight and Support Section staff. The Contract Manager…
Added 14 mins ago
Assistant Coach, Softball
Stevenson University
MD
…activities, team travel and meal arrangements, and promoting events and activities within athletics and the…
Added 14 mins ago
NM
Security Officer I - Woodstock, Part-time, Nights
Northwestern Memorial Healthcare
Woodstock, IL
- $20 to $29 USD / hour
- Part-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 14 mins ago
NM
Housekeeping Technician - Environmental Services, Full-time, Nights
Northwestern Memorial Healthcare
Huntley, IL
- $17.05 to $23.87 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 14 mins ago
AB
Full-Time Store Manager Trainee
ALDI Brand
Long Beach, CA
- $31.75 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Salem, OR, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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