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Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and…
Added just now
Manager, Data Platforms Admin (DBA)
Capital District Physicians Health Plan, Inc.
United States
Estimates staffing requirements, costs and time for project activities, and assigns systems resources. Uses project management tools for effective personnel utilization, to track and report…
Added just now
Manufacturing Process Engineer - Sturgis, MI Plant
Abbott Laboratories
MI
Vacation – 120 hours of accrued vacation (1st yr is prorated) + vacation buy program + 3 personal days + 10 paid holidays
Added 1 min ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
Retail, agency, or MarTech industry experience preferred. Strong technical and non-technical project management.
Added 2 mins ago
Mechanical Engineering Co-Op/Intern (Summer & Fall 2027)
MetOx International, Inc.
Houston, TX
Prepares technical documentation, drawings, and reports to support project execution and engineering reviews.
Added 2 mins ago
Maritime Training Program Manager
Harkcon Inc
Remote, United States
We are seeking an experienced Program Manager to lead a complex federal training and workforce-performance initiative in a maritime or other regulated technical environment. The successful…
Added 3 mins ago
Fuel Restoration Technician II
OWL Services
Des Moines, IA
OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across…
Added 3 mins ago
Investment Data Analyst
Mass Financial Services
United States
For a leading and rapidly growing asset management firm, the Data Management team drives accountability for, and stewardship of, data as a strategic business asset. The team brings together…
Added 3 mins ago
Creative Production, TBrand Intern
The New York Times
NY
Support the management of each project's budget to include securing estimates, confirmation of deliverables, invoice approval and payment while maintaining budget tracker
Added 3 mins ago
Copywriter, TBrand Intern
The New York Times
NY
…editors, creative directors, designers, videographers, producers, program managers and developers create innovative branded advertising content and custom audio for brands that are embedded…
Added 4 mins ago
WV READY EOC Project Director
New River Community and Technical College
Beaver, WV
The WV READY Educational Opportunity Centers Project Director provides leadership and day-to-day management of New River Community and Technical College’s Educational Opportunity Centers…
Added 4 mins ago
Project Manager- Agile
Endava
Remote, United States
We are looking for a seasoned technical Project Manager and Scrum Master to lead end-to-end delivery of two strategic initiatives: SpendIQ, our AI-powered Supplier Spend Intelligence…
Added 5 mins ago
Client Onboarding Implementation Associate
JPMC page
Charlotte, NC · Chicago, IL · Plano, TX
Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
Added 5 mins ago
Extended Ops Management - Principal Process Manager
Capital One
Plano, TX · McLean, VA · Richmond, VA
…processes, driving continuous improvements, and providing robust project management support. You will partner across Commercial and Enterprise teams to manage process stability, execute…
Added 5 mins ago
Associate- S&G -Management Programs Team
Capital One
McLean, VA
We are looking for an individual to help drive the early career strategy within our Management programs function, including the Management Development Program and the Management Internship…
Added 5 mins ago
FEC Support System Senior Analyst
Turner Construction
Kansas City, MO
Support implementation, training, and user adoption of enterprise management software used for construction equipment rentals, fleet operations, and service workflows. Assist in maintaining…
Added 5 mins ago
Risk Consulting / Digital Risk / Cyber Risk Senior
EY
Dallas, TX · Detroit, MI · Charlotte, NC · Boston, MA · Atlanta, GA · Seattle, WA · Houston, TX · Hoboken, NJ · Miami, FL · Cleveland, OH · Chicago, IL · Portland, OR · Los Angeles, CA · Philadelphia, PA · San Francisco, CA · McLean, VA · New York, NY
…communicate this information to the engagement team and client management through written correspondence and verbal presentations. Demonstrate and apply strong project management skills,…
Added 5 mins ago
FSO - Consulting - Tech Consulting - TSD - Life Insurance Technology Program Delivery - Manager
EY
Dallas, TX · Los Angeles, CA · Alpharetta, GA · Tallahassee, FL · Buffalo, NY · Grand Rapids, MI · Pittsburgh, PA · Houston, TX · Hoboken, NJ · Charlotte, NC · Greenville, SC · Las Vegas, NV · Tucson, AZ · Albany, NY · Jacksonville, FL · Rochester, NY · Raleigh, NC · Palo Alto, CA · San Antonio, TX · Nashville, TN · Boca Raton, FL · Secaucus, NJ · Richmond, VA · Grandview Heights, OH · Sacramento, CA · Toledo, OH · Philadelphia, PA · Stamford, CT · Iselin, NJ · Irvine, CA · Westlake Village, CA · Providence, RI · Indianapolis, IN · Louisville, KY · Fort Worth, TX · Southfield, MI · Des Moines, IA · Memphis, TN · Milwaukee, WI · Salt Lake City, UT · New York, NY · Austin, TX · Washington, DC · Seattle, WA · San Jose, CA · Baltimore, MD · Tulsa, OK · San Francisco, CA · Miami, FL · Rogers, AR · Oklahoma City, OK · Atlanta, GA · New Orleans, LA · Chattanooga, TN · Akron, OH · Kansas City, MO · Detroit, MI · Portland, OR · Minneapolis, MN · Tampa, FL · McLean, VA · Orlando, FL · Charleston, WV · Chantilly, VA · Denver, CO · Wichita, KS · Arlington, VA · New Brunswick, NJ · Phoenix, AZ · Baton Rouge, LA · Jericho, NY · San Mateo, CA · Cleveland, OH · Birmingham, AL · San Diego, CA · Huntsville, AL · St. Louis, MO · Hartford, CT · Cincinnati, OH · Chicago, IL · Boston, MA
As a Manager in Technology Transformation Program Delivery, you will have the opportunity to lead and manage the delivery of cutting-edge technology transformation projects and programs.…
Added 5 mins ago
National Enterprise Risk Consulting, Process & Controls - Senior
EY
Philadelphia, PA · Los Angeles, CA · Dallas, TX · New York, NY
Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of…
Added 5 mins ago
OH
Associate, Service Transformation
Oscar Health
NY · Tempe, AZ
- $96,876 to $127,149.75 USD / year
The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes,…
Added 5 mins ago
OH
Associate, Service Transformation
Oscar Health
Dallas, TX · Tempe, AZ
- $87,188.4 to $114,434.78 USD / year
The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes,…
Added 5 mins ago
OH
Associate, Service Transformation
Oscar Health
Tempe, AZ
- $87,188 to $114,434 USD / year
The Associate, Service Transformation will drive the project work that brings Service Forward to life, partnering with business and technical teams to improve contact-center processes,…
Added 6 mins ago
HC
Technical Services Support Specialist II - Technology & Communications, Information Systems Services
Howard County Government
Columbia, MD
- $33.46 to $64.41 USD / hour
Coordinate with other support groups and assist with project management.
Added 6 mins ago
Transportation Planner - Community Planning & GIS
Michael Baker International
Harrisburg, PA
We value candidates who have project and client experience with transportation software platforms, AI, and smart data applications. This includes data, technology, and AI experience with…
Added 6 mins ago
RU
Supply Chain / Program Management Representative
Randstad USA
San Francisco, CA
- $40 to $50 USD / hour
…license,Communications,Coordinate,budget reconciliation,Enterprise Performance Management,delivery management,TPMs,invoices,Invoice,Purchase,Managed Services,order…

Closed listing

Maximus

Sr Manager - Proj/Prog

Albany, NY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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