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Added 3 mins ago
Senior Project Manager
Rosendin Electric, Inc
United States
Join our team as a Senior Project Manager where you will be responsible for the overall direction, completion, and financial outcome for several small to medium projects or one very large…
Added 3 mins ago
Project Manager I
Rosendin Electric, Inc
United States
The Project Manager I is a mid-level project management position responsible for overseeing projects from planning through completion and ensuring client satisfaction by delivering…
Added 4 mins ago
Project Manager II
Rosendin Electric, Inc
United States
The Project Manager II is a senior project management position responsible for overseeing projects from planning through completion and ensuring client satisfaction by delivering…
Added 5 mins ago
Sr Principal Info Systems Project Manager
Northrop Grumman
Roy, UT
We are seeking a Product Manager to lead the strategy, roadmap, and sustainment of our enterprise project control tools application suite, including Oracle Primavera P6, Oracle Unifier,…
Added 5 mins ago
Principal Contract Administrator/ Sr Principal Contract Administrator
Northrop Grumman
Roy, UT
Please see links below to learn more about the nuclear triad and the Sentinel program:
Added 5 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Salt Lake City, UT
Other activities as may be assigned by your manager
Added 5 mins ago
Sr Manager - Proj/Prog
Maximus
Salt Lake City, UT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 5 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Salt Lake City, UT
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 9 mins ago
Sr Accountant - Corporate Accounting and Workflow Optimization
AutoNation Corporate Management, LLC
United States
The associate will report directly to the Corporate Accounting Senior Manager. The associate will interact directly with various corporate, regional and store personnel in the performance…
Added 9 mins ago
Sr. Process Engineering Manager
Attindas - US
Greenville, NC
Attindas Hygiene Partners is hiring a Sr. Process Engineering Manager, to be located in our Greenville, NC manufacturing facility.
Added 16 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Wilmington, NC
- $36,000 USD / year
…relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will…
Added 17 mins ago
Development Intern
Campaign Legal Center Inc
Washington, DC
…principles and practices of a high-impact, effective development program. This position will report to the Sr Manager of Data &…
Added 18 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Alpharetta, GA
Added 18 mins ago
RN Case Manager
HCA Healthcare
Savannah, GA
…Submit your application for the opportunity below: RN Case…
Added 18 mins ago
Sr. Account Manager, HHS
Amazon
Atlanta, GA
…AWS is seeking an experienced and self-starting Sr. Account Manager to drive adoption for AWS services in the Federal Civilian Health practice supporting engagements within the Centers for…
Added 18 mins ago
Internal Communications Specialist/Sr Specialist
Federal Reserve Bank
Atlanta, GA
Support feedback mechanisms to collect employee, manager, and executive input.
Added 18 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Atlanta, GA
Other activities as may be assigned by your manager
Added 18 mins ago
Sr Manager - Proj/Prog
Maximus
Atlanta, GA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 18 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Atlanta, GA
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 18 mins ago
Sr Engineering Manager - Project Engineering Leader, Americas (GEN)
GE Vernova
Atlanta, GA
Serves as the technical leader/manager to develop a scope of work and plan schedule and monitor engineering activities for customer projects. Provide technical leadership and interface with…
Added 20 mins ago
WE
Sr Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
- $85,200 to $106,500 USD / year
You will report to the Manager, Reactor Vessel Internals Load Development and Analysis located in Cranberry, PA and can work in a hybrid capacity.
Added 23 mins ago
Architecture - Sr Project Manager - Healthcare
HOK
Houston, TX
We are currently seeking a Senior Architectural Project Manager with a focus on Healthcare to join our dynamic practice in Houston. This role involves two key responsibilities. The first is…
Added 42 mins ago
Sr Operations Admin
Federal Express Corporation
Durham, NC
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 44 mins ago
Sr. Lead, Casino Operations
Royal Caribbean Cruises Ltd
Miami, FL
Royal Caribbean Group’s Casino Operations team has an exciting career opportunity for a full-time Senior Lead, Casino Operations reporting to the Sr. Manager, Casino Operations
Added 46 mins ago
Sr. Manager, GTM Strategy & Sales Packaging
Lyft
San Francisco, CA · NY
Lead and manage the Lyft Ads Studio team, currently two creative strategists, a designer, and a program manager, setting priorities, workflow, and quality bar for the creative and GTM work…

Closed listing

Maximus

Sr Manager - Proj/Prog

Albany, NY, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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