Jobs in the United States

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Added 1 min ago
G
Project Manager
GPAC
Ann Arbor, MI
- $100,000 to $130,000 USD / year
…Arbor, MI area. Our client is seeking an experienced Project Manager to lead structural and miscellaneous steel projects from contract award through fabrication, erection, and…
Added 2 mins ago
Assistant Manager II
Family Dollar
Yucaipa, CA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Family Dollar
Mayville, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Family Dollar
Stephenville, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Special Education Teacher (ABL)
Vernon Public Schools
Vernon, CT
Position: Special Education Teacher for Abilities Based Learning Program (ABL)-Lake Street School
Added 3 mins ago
Vice President, Global Markets Business Control – Commodities
Bank of Montreal
New York, NY
Coordinate and execute the site visit and due diligence program, including findings and follow-up.
Added 12 mins ago
J
Safety & Resilience Specialist
Henderson, NV
- $68,300 to $85,000 USD / year
…Henderson Distribution Center. This role is responsible for safety program execution, regulatory compliance, incident prevention, employee engagement, training, investigations, emergency…
Added 14 mins ago
Senior Project Manager
Actalent
Tampa, FL
…ownership from planning through completion. The Electrical Project Manager oversees all aspects of electrical construction, including budgeting, scheduling, procurement, and coordination…
Added 14 mins ago
A
Construction Quality Control Manager
Actalent
Fayetteville, NC
- $45 to $55 USD / hour
Job Title: Construction Quality Control ManagerThe Construction Quality Control Manager is responsible for overseeing quality control for federal construction projects on military bases.…
Added 14 mins ago
A
Construction Quality Control Manager
Actalent
Albany, GA
- $45 to $55 USD / hour
Job Title: Construction Quality Control ManagerJob DescriptionThe Construction Quality Control Manager is responsible for overseeing quality control for federal construction projects on…
Added 14 mins ago
A
Construction Quality Control Manager
Actalent
Pensacola, FL
- $45 to $55 USD / hour
Job Title: Construction Quality Control ManagerJob DescriptionThe Construction Quality Control Manager is responsible for overseeing quality control for a federal construction project at…
Added 22 mins ago
Program Management Manager
Swagelok Company
Solon
Lead the enterprise program responsible for strengthening quality, risk management, operational capability, and continuous improvement across Swagelok’s domestic and international sales and…
Added 23 mins ago
VC
Third Party Risk Manager
Ventura County Credit Union
Ventura, CA
- $92,289 to $116,000 USD / year
Must have familiarity with Vendor Risk Assessments and vendor due diligence
Added 24 mins ago
Special Housing & Program Services Support, Executive Support Specialist 1 (Wilsonville)
Department of Corrections
United States
Join the Oregon Department of Corrections as an Executive Support Specialist 1 in Specialized Housing and Program Services at Coffee Creek Correctional Facility (CCCF), where you'll be a…
Added 24 mins ago
Executive Specialist 1, Security Support (Wilsonville)
Department of Corrections
United States
Added 24 mins ago
Department of Corrections Inspector 3 (Westside/Eastside) Multiple Positions
Department of Corrections
United States
Added 24 mins ago
Financial Auditor (Governmental Auditor 2)
Department of Human Services
United States
…the State during the biennium. ODDS PAU activities include program planning, resource development, standard setting, contract administration, consultation, technical assistance and…
Added 24 mins ago
Events, Communication, and Advancement Manager
University of Washington
Seattle, WA
The position may be eligible for a hybrid schedule of up to two day per week, subject to operational needs and approval
Added 25 mins ago
Cyber Defense Analyst II (Remote)
Remote, United States
Qualifications You Must Have *
Added 26 mins ago
Financial Services Manager
City of Charlotte
United States
Serve as a Deputy Finance Officer under North Carolina General Statute 159, ensuring compliance with contract pre-audit requirements on behalf of the Chief Finance Officer.
Added 26 mins ago
CO
Library Clerk
City of Orange
Orange, CA
- $20.5 to $26.28 USD / hour
Receives general supervision from the Library Manager I or higher-level manager. Receives technical or functional supervision from Senior Library Clerks. Exercises no supervision of staff.…
Added 27 mins ago
BN
Heat Treater
Bodycote North America
Laconia
- $22.25 to $25 USD / hour
· Must have the cognitive and mental capacity to perform essential job functions
Added 35 mins ago
Senior Consultant - Pharmacy Business Manager
Vizient
Tulsa
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added 35 mins ago
Senior Consultant- Pharmacy Business Manager
Vizient
Tulsa
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.
Added 35 mins ago
Senior Consultant - Pharmacy Business Manager
Vizient
Tulsa
Develop innovative, data-driven solutions and program offerings that enhance pharmacy financial and operational performance across diverse client environments.

Closed listing

Maximus

Sr Manager - Proj/Prog

Albany, NY, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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Jobs in the United States