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Added 8 mins ago
Security and Compliance Manager
Endex
New York City, NY · Los Angeles, CA · Denver, CO · Austin, TX · San Francisco, CA · Chicago, IL
As a Security and Compliance Manager at Endex, you'll own our security assurance and compliance program: controls, audit readiness, customer diligence and remediation tracking. You'll…
Added 14 mins ago
O
Lead Principal Program Manager
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Senior Principal Technical Program Manager to help drive large-scale infrastructure and operational initiatives supporting OCI’s rapid global…
Added 20 mins ago
Account Manager - Commercial HVAC
EMCOR Group
Reno, NV
Each account manager is given an annual non-maintenances sales plan, an annual maintenance sales plan, and an automation and controls sales plan. Sales plans equal or, in some cases, exceed…
Added 31 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Manchester, NH
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 37 mins ago
NS
Senior Growth / Demand Generation Manager
Nectar Social
Palo Alto, CA
- $165,000 to $215,000 USD / year
We're looking for a bold, creative Senior Growth / Demand Generation Manager to build and scale the pipeline engine behind Nectar's growth. Reporting to VP, GTM, you'll own our acquisition…
Added 43 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Farmers Branch, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 43 mins ago
Project/Field Superintendent - Borger
EMCOR Group
Borger, TX
…offerings include high-quality power, control, and process automation services, as well as panel fabrication, renewable energy, and energy retrofit…
Added 44 mins ago
BeyondTrust PAM Engineer
Cognizant
Coppell, TX
We are seeking an experienced BeyondTrust Privileged Access Manager to lead the delivery and ongoing operations of enterprise Privileged Access Management services. This role will focus on…
Added 44 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Dallas, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 44 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Houston, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 44 mins ago
Principal Legal Operations Specialist
Honeywell Technologies
Houston, TX
As Principal Legal Operations Specialist, Legal Transformation Project Manager, you will lead complex, high-impact programs that transform how Honeywell's Corporate Legal function operates.…
Added 45 mins ago
DevOps Engineer III
Deloitte
Dallas, TX · Houston, TX · Austin, TX
…support the design, implementation, and optimization of cloud, automation, and platform engineering solutions across complex environments. This role blends technical delivery, client…
Added 45 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Austin, TX
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 45 mins ago
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Data Analytics Program Mgr - Business Intelligence
CBRE
Austin, TX
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 45 mins ago
Sr Manager, Property & Casualty Business Process Services
DXC Technology
Austin, TX
We are looking for an accomplished Senior Manager - Property & Casualty Business Process Services to lead a significant global portfolio of outsourced insurance operations supporting…
Added 45 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Austin, TX
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 45 mins ago
GRC Architect/ Information Security Manager- US
DXC Technology
Austin, TX
…to compliance. We leverage proven methodologies, intelligent automation and industry-leading partners to tailor security solutions to our customers' unique business…
Added 1 hour ago
Sr. Program Manager I - FinOps
Uber Freight
Chicago, IL
At Uber Freight, we simplify the movement of goods to help communities thrive. We are seeking an experienced Senior Program Manager I to join our dynamic Financial Operations (FinOps) team.…
Added 1 hour ago
U
Senior Associate, Global Commercial Enablement, AI Innovation
Uber
New York City, NY · San Francisco, CA · Chicago, IL
- $113,000 to $140,000 USD / year
…that solve practical problems for our teams. Reporting to the Manager, Global Commercial Enablement AI Innovation, you will turn prioritized opportunities into working prototypes, test…
Added 1 hour ago
U
Manager, Global Delivery Partner Enablement
Uber
Chicago, IL · New York City, NY · San Francisco, CA
- $131,000 to $175,000 USD / year
As the Manager, Global Delivery Partner Enablement Lead, you will own the enablement strategy and roadmap for GDP, building the processes, tools, and capabilities that help senior sellers…
Added 1 hour ago
SI
Training and Communications Manager, Global Ethics & Integrity
Salesforce, Inc.
WA · IL · IN · TX
- $117,400 to $177,600 USD / year
…for a proactive, detail-oriented Training and Communications Manager to join the Compliance Programs team. This is an individual contributor role. You will set the strategy for training and…
Added 1 hour ago
Principal AI Solutions Architect, Customer Success
United States - Genesys Cloud Services, Inc.
Virtual Office, TX · IN · SC · TN · FL · MA · NC · KY · GA
…business outcomes through Agentic AI, Experience Orchestration, Automation, and Data-Driven Customer…
Added 2 hours ago
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Program Manager
GPAC
Torrington, CT
- $85,000 to $130,000 USD / year
A plastics/medical device manufacturer is hiring a Program Manager to lead customer programs from concept through commercialization in a regulated life sciences and interventional medical…
Added 2 hours ago
Sr. Finance Manager, Commercial & Customer
Reyes Coca-Cola Bottling
Niles, IL
…dashboards, improving data integration across sources, and leveraging automation to increase speed, accuracy, and insight…
Added 2 hours ago
U
Senior Associate – Global Commercial Enablement, Scaled GTM Communications & Learning
Uber
San Francisco, CA · Chicago, IL · New York City, NY
- $113,000 to $151,000 USD / year
…insights, and processes needed to increase seller and account manager productivity, accelerate growth, and improve merchant…

Closed listing

Maximus

Sr Manager - Proj/Prog

Albany, NY, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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