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Added 1 min ago
Senior Project / Program Manager - Talent Acquisition & Onboarding Transformation
Randstad USA
Durham, NC
We are seeking an experienced, hands-on Senior Project / Program Manager to lead a targeted, high-impact initiative aimed at optimizing enterprise hiring and employee onboarding workflows.
Added 1 min ago
GM
Maintenance Supervisor - The Retreat at Mountain Brook
Greystar Management Services, LLC
Birmingham, AL
- $35 to $38 USD / hour
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s…
Added 1 min ago
GM
Maintenance Supervisor - Cedar Flats
Greystar Management Services, LLC
Charlotte, NC
- $30 to $33 USD / hour
This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s…
Added 1 min ago
Aircraft Mechanic
NorthState Aviation
Jacksonville, FL
Uses basic hand tools or equipment to perform skilled manual and technical work.
Added 2 mins ago
CH
Pharmacy Technician
CVS Health
Olney, IL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 2 mins ago
Quality Control Inspector Supervisor
Arterex
Mansfield, MA
Provide quality assurance support to the assigned program and/or area to ensure that all
Added 2 mins ago
P
Diesel Technician III
Penske
Swedesboro, NJ · Bridgeport, NJ
- $26.51 USD / hour
Partnering with your manager to learn new skills using Penske’s technician training and hands-on coaching
Added 2 mins ago
Diesel Technician/Mechanic III - Entry Level
Penske
Wixom, MI
Partnering with your manager to learn new skills using Penske’s technician training and hands-on coaching
Added 2 mins ago
WV
DRIVE Transportation Specialist (Transportation and Mobility Manager)
West Virginia K-12 Jobs
Charleston, WV
- Up to $55,000 USD / year
PROGRAM: DRIVE – Driving Reentry, Industry, Vocational, and Employment
Added 3 mins ago
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Sous Chef
Loretto
Jamesville, NY
- $22.88 to $24.5 USD / hour
Provides technical training and assistance on new equipment or procedures. Assists in ensuring employees are provided with appropriate resources.
Added 4 mins ago
A
Service Manager
Actalent
Valley City, OH
- $52 to $72 USD / hour
Job Title: Service ManagerJob DescriptionThe Service Manager is responsible for overseeing the profitability and operations of the service group. This role includes supporting and mentoring…
Added 4 mins ago
Electrical Engineer
Actalent
Grand Rapids, MI
Communicate technical information clearly using tact and diplomacy.
Added 4 mins ago
Manufacturing Project Engineer
Actalent
New Castle, IN
Associates or Bachelors degree in Engineering or a related technical field.
Added 4 mins ago
RP
Event Staff Exchange Garage
Reimagined Parking
ORLANDO, FL
- $15 USD / hour
Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
Added 5 mins ago
Senior Project Manager
Westinghouse Electric Company, LLC
Cranberry Township, NC
Manage initiation through closeout to meet safety, quality, technical, customer, contractual, schedule, and financial objectives within Westinghouse program requirements.
Added 6 mins ago
Senior Acquisition Security Manager
Odyssey Systems Consulting Group, Ltd.
Dayton, OH
Odyssey has an exciting opportunity for a Senior Acquisition Security Manager supporting the Fixed Wing Branch HC/MC-130 Recapitalization Program at Wright Patterson AFB, OH. This is an…
Added 7 mins ago
Senior Support Manager
Telligen
West Des Moines, IA
Foster strong relationships with community stakeholders to support program goals and client needs
Added 7 mins ago
N
Auxiliary Plant Operator
NAES
Lockport, NY
- $31.1 to $43.63 USD / hour
The Auxiliary Plant Operator reports to the O&M Manager, with general direction from the General Manager and day-to-day operational direction from the Control Room Operator (CRO) to support…
Added 7 mins ago
N
Relief Operator
NAES
Sparks, NV
- $34.91 to $46.94 USD / hour
…execute maintenance activities safely and efficiently, providing technical assistance and oversight of assigned contractor…
Added 7 mins ago
N
Operating Technician
NAES
Aquasco, MD
- $21.78 to $59.43 USD / hour
Perform additional tasks as required by the O&M Manager, contributing to the overall efficiency and effectiveness of plant operations.
Added 8 mins ago
Sr Engineer Electrical
Zachry Group
Downers Grove, IL
…great opportunity under direction and guidance from department manager to get involved and assist in the planning, design, development and leading of Electrical Engineering projects in the…
Added 9 mins ago
Marketing Associate
HHM Hotels (NYC Corporate)
New York, NY
Marketing Manager - Marketing Director - Sr. Director of Marketing
Added 9 mins ago
Manager, Asset Protection - Multi-Store
Macy's
Trumbull, CT
The Multi Store Asset Protection Manager oversees all aspects of Asset Protection and supports company profit objectives and customer service goals. They are responsible for multiple…
Added 9 mins ago
Manager, Sales and Customer Service
Macy's
Arcadia, CA
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper…
Added 9 mins ago
Manager, Sales and Customer Service
Macy's
Miami, FL
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbia, SC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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