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Added 2 mins ago
SH
Supervisor, Protective Services
Sutter Health
Modesto, CA
- $80,184 to $120,286.4 USD / year
…that are aligned, coherent, and operated in accordance with system standards. Provides leadership, direction, and supervision to security officers and frontline teams across assigned…
Added 3 mins ago
Corporate Training Manager
Evergen
Alachua, FL · Eden Prairie, MN · West Lafayette, IN
Develops technical training curriculum within the company’s Quality Management System by working with all departments on their respective training needs while satisfying regulatory…
Added 4 mins ago
Business Development Manager - WA
Mayflower Cruises & Tours
Remote, United States
The Business Development Manager is a vital position within the sales department for the future growth of Mayflower Cruises & Tours. You will be responsible for achieving monthly and annual…
Added 4 mins ago
Surgery Center Administrator
Atlas Healthcare Partners
Mesa, AZ
…by corporate management, as well as ensuring compliance with system-wide policies and procedures and federal, state and accrediting body guidelines and standards. This position is also…
Added 5 mins ago
Engineer Senior Principal – Space Vehicle Systems / Simulators
BAE Systems
Boulder, CO
…missions. The simulators we design and deliver function as system-level prototypes supporting critical program activities, including flight software development and test, risk‑reduction…
Added 9 mins ago
Assistant Nurse Manager, NICU
Kaiser Permanente
Roseville, CA
In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery…
Added 9 mins ago
Assistant Nurse Manager, ED
Kaiser Permanente
San Rafael, CA
In addition to the responsibilities below, this position is also responsible for assisting the implementation of best practice models; assisting the implementation of patient care delivery…
Added 10 mins ago
Financial Reporting Manager Stock Plan Services
Charles Schwab Inc.
Westlake, TX · Austin, TX · Richfield, OH · Lone Tree, CO · Phoenix, AZ
Understand overall stock plan record-keeping system architecture and functionality
Added 11 mins ago
ST
Senior Portfolio Manager
State Teachers' Retirement System
CA
- $18,334 to $28,334 USD / month
Under the direction of the Investment Director of Private Equity (PE), the Senior Portfolio Manager (SPM) plays a key leadership role in the investment, management, and oversight of the PE…
Added 12 mins ago
Client Service Lead- ABB
AB MAURI FOOD INC
Saint Louis, MO
Assist Client Service Manager with the implementation and training of Specialists when there are new processes or procedures.
Added 14 mins ago
Owners Rep Project Manager
OnQGlobal Inc
New Albany, OH
Owner’s Rep (OR) Project Manager will act on behalf of Owner to become a virtual extension of the Owner’s Project Team and will establish an immediate and close relationship with the Owner…
Added 14 mins ago
SAF Specialist
American National Red Cross
Biloxi, MS
…policies and procedures. When volunteers are unavailable, the manager is responsible in delivering the mission specific…
Added 15 mins ago
Compliance and Training Manager
Boulder Housing Partners
Boulder, CO
Under general supervision of the Director of Property Management, the Compliance and Training Manager leads BHP’s affordable housing compliance, centralized leasing and lease-ups and…
Added 16 mins ago
Assistant HIM Director
TX-HHSC-DSHS-DFPS
RUSK, TX
…management of electronic health records. Serves as EHR Site Manager in review of Avatar changes, updates and needed interface with facility staff of implemented changes. Provide oversight…
Added 17 mins ago
M
Product Master Data Analyst
Mattel
El Segundo, CA
- $71,000 to $88,000 USD / year
Support system enhancements, testing, user acceptance testing, and implementation activities related to master data.
Added 17 mins ago
Quality Management System Specialist
Insmed Incorporated
United States
We’re looking for a Quality Management System Specialist on the Quality Control to help us expand what’s possible for patients with serious diseases. Reporting to the Compliance Manager,…
Added 18 mins ago
Technology Support Analyst
RubinBrown LLP
Denver, CO
…support to RubinBrown team members in all locations via ticketing system, remote access, desk-side support, phone calls, emails, self-service, and walk-ups. This position will require the…
Added 19 mins ago
Senior Project Manager
Sidetrade
Remote, United States
As a Senior Project Manager, you run enterprise Order-to-Cash implementations from contract signature to go-live and into run. You own the plan, the coordination and the project governance.…
Added 19 mins ago
FLEX Senior Product Manager, Corporate Systems Procurement
at Marriott
Bethesda, MD
Marriott is seeking an experienced FLEX Senior Product Manager, Corporate Systems Procurement to own the strategy, roadmap, and delivery of indirect tax integrations across our procurement…
Added 19 mins ago
FLEX Senior Program Manager, Corporate Systems
at Marriott
Bethesda, MD
Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables)…
Added 20 mins ago
Document Control Analyst
Rocket EMS
Carson City, NV
Reports To: Quality Manager or Director of Quality
Added 20 mins ago
Manager, U.S. Health Care Benefits Administration
Ford
Dearborn, MI · Dearborn
Partner with the Manager, U.S. Health Care Strategy and Design to pressure-test proposed plan design changes, vendor strategies, and negotiations proposals for administrative feasibility,…
Added 21 mins ago
Relationship Manager
GovSpend
Remote, United States
At GovSpend, our vision is to be the indispensable system of action that powers how organizations discover, pursue, and win opportunities in the public sector marketplace.
Added 22 mins ago
Manager, U.S. Health Care Benefits Administration
Ford Global
Dearborn, MI
Partner with the Manager, U.S. Health Care Strategy and Design to pressure-test proposed plan design changes, vendor strategies, and negotiations proposals for administrative feasibility,…
Added 22 mins ago
SO
Quality Coordinator - Casual
Summit Orthopedics
Woodbury, MN
- $27.47 to $34.34 USD / hour
Under the direction of the Quality and Performance Improvement Manager, the Quality Coordinator supports the organization’s quality, patient experience, research, and performance…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbia, SC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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