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Added 1 min ago
VH
Supply Technician
Veterans Health Administration
North Little Rock, AR
- $40,736 to $52,957 USD / year
Communicates to the Lead or Supervisor any concerns related to supplies, equipment and procedures.
Added 1 min ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Fayetteville, NC
- $63,081 to $82,002 USD / year
…more outpatient clinics. Provides direct administrative and technical support to the Section Chiefs and support the management information components of all health eligibility related…
Added 1 min ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Phoenix, AZ
- $58,455 to $75,989 USD / year
Providing technical and administrative supervision to a unit of Lead MSAs and Advanced MSAs.
Added 1 min ago
VH
Supervisory Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Chicago, IL
- $75,290 to $97,874 USD / year
…activities, and provides input to the Assistant Chief that may lead to disciplinary actions, such as counseling and formal disciplinary action, within the framework of progressive…
Added 1 min ago
VH
Registered Nurse - Supervisory Assistant Nurse Manager
Veterans Health Administration
Bronx, NY
- $108,092 to $180,197 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Gilbert, AZ
- $52,783 to $68,620 USD / year
The Lead Medical Support Assistant will work in Outpatient Specialty Clinics within the Health Administration Service at the Phoenix VA Medical Center. The incumbent monitors and makes work…
Added 3 mins ago
VH
Registered Nurse (Quality Manager - Greenville)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
…Integrates and maintains a comprehensive Performance Improvement Program to improve the safety of patients, visitors, and…
Added 3 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Austin, TX
- $50,021 to $65,027 USD / year
(a) Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models…
Added 3 mins ago
VH
Lead Program Analyst
Veterans Health Administration
Louisville, KY
- $74,678 to $97,087 USD / year
Responsible for collecting, collating and interpreting clinical data for the Associate Chief of Staff (ACOS)/GEC Service, GEC Administrative Officer (AO) and GEC Clinical Program Manager.
Added 3 mins ago
BP
Attorney
Bonneville Power Administration
Portland, OR
- $80,465 to $149,091 USD / year
…operate the region's high-voltage transmission backbone, and lead some of the nation's most comprehensive fish and wildlife restoration…
Added 3 mins ago
BO
Civil Engineer
Bureau of Reclamation
Lakewood, CO
- $140,239 to $182,316 USD / year
Collaborates with the Dam Safety Program in the development, interpretation and revision of guidance and technical standards in risk analysis methodology for Reclamation and DOI.
Added 3 mins ago
VH
Housekeeping Aid (Leader)
Veterans Health Administration
Charleston, SC
- $21 to $24 USD / hour
As a working leader, the incumbent of this position will lead 10 or more Housekeeping Aids, WG-3566- 02 in general housekeeping, specialized housekeeping, linen distribution and linen…
Added 3 mins ago
VH
Nurse (VA Liaison for Healthcare)
Veterans Health Administration
Fort Drum, NY
- $70,887 to $131,926 USD / year
Identifying and communicating with the M2VA Program Manager and Lead Coordinator, if applicable, at the receiving VA health care facility to initiate and process referrals and linkages for…
Added 6 mins ago
DM
Payroll Systems and Financial Operations Specialist
Defense Microelectronics Activity
McClellan, CA
- $99,218 to $153,382 USD / year
Lead payroll audit-readiness and internal-control activities, including development and validation of reconciliations, audit trails, supporting documentation, and corrective action plans.
Added 6 mins ago
CP
Senior Trial Attorney (Criminal Enforcement Lead)
Consumer Product Safety Commission
Washington, DC
- $169,279 to $197,200 USD / year
The incumbent serves as the Division's lead for criminal enforcement and is responsible for establishing, developing, and sustaining a dedicated criminal enforcement function within the…
Added 6 mins ago
VH
Lead Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Fresno, CA
- $55,551 to $72,217 USD / year
The Lead Medical Supply Technician (Lead MST) works at the Fresno VA Medical Center in support of the Sterile Processing Service (SPS) management team within the Veterans Health…
Added 6 mins ago
FE
Maintenance Worker (MVO)
Federal Emergency Management Agency
Round Hill, VA
- $27 to $31 USD / hour
Added 6 mins ago
Geospatial Area Business Class Leader
HDR
Pittsburgh, PA · Philadelphia, PA · Mechanicsburg, PA · Plymouth Meeting, PA
Titles: GIS Director, Geospatial Director, GIS Practice Leader, Geospatial Practice Leader, GIS Practice Manager, Geospatial Practice Manager, Enterprise GIS Manager, GIS Program Manager,…
Added 8 mins ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 8 mins ago
FE
Maintenance Worker (MVO)
Federal Emergency Management Agency
Round Hill, VA
- $27 to $31 USD / hour
Added 8 mins ago
VH
Assistant Nurse Manager
Veterans Health Administration
Seattle, WA
- $89,904 to $166,036 USD / year
The Non-Supervisory Assistant Nurse Manager supports (ANM) the Nurse Manager (NM) with the operation of their designated unit(s). Provides coverage for other ANMs as needed. Responsible and…
Added 8 mins ago
VH
Social Services Assistant
Veterans Health Administration
San Diego, CA
- $57,641 to $74,935 USD / year
…when needed, assist them in linking up with a Social Worker or program that can be of most…
Added 8 mins ago
VH
Diagnostic Radiologic Technologist (Magnetic Resonance Imaging)
Veterans Health Administration
Jacksonville, FL
- $72,943 to $94,831 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 8 mins ago
AF
Regional Child Care Program Specialist
Administration for Children and Families
Denver, CO
- $99,800 to $129,742 USD / year
Providing guidance or technical assistance to governmental entities, grantees, program administrators, partners, or other stakeholders regarding statutes, regulations, policies, procedures,…
Added 9 mins ago
Senior Research Associate (Farm Manager) (0097687T, CTAHR/CARES Kona)
University of Hawaii
Kealakekua, HI
Design and lead greenhouse and field research projects, field studies, and experimental trials focusing on crop development, nutrient and soil management, water quality, and sustainable…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbia, SC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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