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Added 1 min ago
Float Teller
Mid Hudson Valley Federal Credit Union
State of NY, NY
…developing skills and assisting others in the office with daily operations, procedures, opening/closing in the absence of the branch manager. This also includes scoring 85% or higher on…
Added 4 mins ago
L
Merchandising Part Time Days
Lowes
Woodbridge, NJ
- $16 to $17.3 USD / hour
- Part-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 4 mins ago
Manager of Technology
Mercer County Technical School District
Trenton, NJ
Bachelor's degree in Business Administration, Management Information Systems (MIS), Computer Science, or a related field required (or equivalent work-related experience);
Added 5 mins ago
UI
Senior Human Resources Manager
Uline, Inc.
Irving, TX · Dallas, TX
- $150,000 to $200,000 USD / year
At Uline, we believe it’s all about having good people and as Senior Human Resources Manager at our Texas branch, that starts with you! In this hands-on leadership role, you’ll oversee HR…
Added 6 mins ago
Assistant General Manager, FS
Mister Car Wash
Atlanta, GA
Accelerate your career through Mister's industry-leading Operations Leadership Program-typically completed in about 14 weeks-designed to equip you with the hands-on experience, business…
Added 6 mins ago
Environmental Engineer, Air
Chemours
Parkersburg, WV
…position will report directly to the Environmental Compliance Manager at our Parkersburg, WV…
Added 7 mins ago
Systems & Infrastructure Specialist
State Bureau of Investigation
Wake County, NC
Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability…
Added 9 mins ago
Information Security Administrator
CHARLESTON SOUTHERN UNIVERSITY
NORTH CHARLESTON, SC
…information security and cybersecurity technologies, processes, and operations. Reporting to the Network Infrastructure Manager, this position works collaboratively with network, systems,…
Added 9 mins ago
A
District Manager Intern - Midwest and Southern Plains (MO-AR-OK-KS)
ALDI
Olathe, KS
- $28 USD / hour
Shadows a store manager and/or manager trainee to learn the fundamental aspects of store operations, including preparing a presentation and a report on an operational area to be presented…
Added 9 mins ago
S
Hot End Process Manager
Saint-Gobain
KANSAS CITY, KS
- $102,000 to $158,000 USD / year
Reporting to the Plant Manager, the Hot End Process Manager will oversee the process engineering activities of the plant, with a focus on batch, binder, furnace, fiberizing, and curing oven…
Added 9 mins ago
Customer Experience Manager- EdTech
Accenture
Overland Park, KS
Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver…
Added 9 mins ago
Director, Insurance and Project Risk Management Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
Set and lead the global insurance and risk management strategy aligning with business and ERM priorities.
Added 9 mins ago
BH
Financial Planning & Analysis (FP&A) Level II or Senior Analyst
Black Hills Energy
Wichita, KS
- $79,400 to $139,900 USD / year
…allowing for opportunity to collaborate and understand our business from a centralized function. You'll be a valued team member in a highly cross functional environment that is involved…
Added 9 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Wichita, KS
Provide ongoing guidance to Regional Directors of Operations and account teams on culinary standards and purchasing compliance.
Added 9 mins ago
Branch Manager Wichita, KS
Wells Fargo
WICHITA, KS
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 9 mins ago
Buyer I or II
Intermountain Health
Topeka, KS
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 9 mins ago
Product Manager - Technical
Intermountain Health
Topeka, KS
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Topeka, KS
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 9 mins ago
Regulatory Readiness Program Manager
Meta
Topeka, KS
7+ years of experience in strategy, management consulting, business operations, program management, regulatory operations, or other operational discipline
Added 9 mins ago
Manager Application Development & Support
Blue Cross Blue Shield of Kansas
Topeka, KS
Added 9 mins ago
C
Facets Product Consultant - Manager
Cognizant
Topeka, KS
- $113,000 to $130,000 USD / year
Strong understanding of healthcare payer operations and end-to-end health plan business processes.
Added 9 mins ago
C
Regional Maintenance Manager
CBRE
Topeka, KS
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 11 mins ago
Sales Supervisor - The Falls
Warby Parker
Miami, FL
● Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Added 12 mins ago
IR
Utility Construction Supervisor
Irvine Ranch Water District
Irvine, CA
- $61.81 to $84.58 USD / hour
…leading-edge financial management practices, water recycling program, water use efficiency practices, water banking, urban runoff treatment, and energy generation and storage. Established…
Added 13 mins ago
P
Director of Software Engineering, Manufacturing Operations
Protolabs
Maple Plain, MN
- $164,500 to $219,300 USD / year
The Director of Manufacturing Operations Technology leads the strategy, architecture, and execution of the technology that powers manufacturing across all Protolabs factories - spanning…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbia, SC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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