Jobs in the United States

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Added 1 min ago
Retail & Used Car De-Fleet Manager, Europe
Lucid Motors
Amsterdam, NH
The Retail & Used Car De-Fleet Manager (Europe) is responsible for leading the end-to-end strategy and operations for vehicle de-fleeting, trade-in management, refurbishment, and sales…
Added 1 min ago
Leadership Development Specialist 5
United Launch Alliance
Centennial, CO
Evaluate program effectiveness using metrics, feedback, and performance data to drive continuous improvement.
Added 1 min ago
Manager, Drive Unit - Nights
Rivian
Normal, IL
…protect it for future generations. Role Summary This Drive Unit Manager role is critical to the success of our production operation. This role is responsible for the leadership and…
Added 3 mins ago
HA
Manufacturing Manager
Howmet Aerospace
Dover, NJ
- $120,000 to $150,000 USD / year
The Manufacturing Manager is critical to driving manufacturing excellence, continuous improvement, and delivering operational results. This role is responsible for ensuring the achievement…
Added 3 mins ago
Manufacturing Manager
Howmet Aerospace
Laporte, IN · LaPorte, IN
…and experienced leader to join our team! The Manufacturing Manager, will provide day to day leadership and direction to manufacturing shop floor teams while promoting manufacturing…
Added 4 mins ago
Warehouse Manager
AJM Packaging Corp
Joplin, MO
…plates, cups, bowls and bags, is seeking an experienced Warehouse Manager to its Joplin Warehouse team. The Warehouse Manager will direct and manage the overall inventory, warehousing, WMS,…
Added 5 mins ago
Patient Care Manager (RN)
Houston Hospice
Houston, TX
…experienced, compassionate, and results-driven Patient Care Manager (RN) to lead an interdisciplinary team dedicated to providing quality, patient-centered hospice…
Added 7 mins ago
Sr. Technical Service Manager
Stefanini Group
St. Louis, MO
Stefanini is seeking a dynamic and experienced Sr. Technical Service Manager to join our Infrastructure TSMO services organization. In this pivotal role, you will be the single point of…
Added 8 mins ago
Manager, Payor Enrollment
Munson Healthcare
Traverse City, MI
The Manager, Payor Enrollment oversees the payer enrollment team, responsible for system-wide enrollment of providers, facilities, pharmacies, DME, and related entities. Collaborates with…
Added 10 mins ago
Business Program Manager
Grant PUD
Ephrata, WA
Grant PUD - Unified Insurance Program (uip-wa.org)
Added 10 mins ago
Management and Financial Analyst
Federal Aviation Administration
Des Moines, WA
…and challenging activities under the minimal direction of a manager or executive. May act as a principal specialist to develop new and innovative approaches, methodologies, and/or…
Added 10 mins ago
Paper Machine Superintendent
Smurfit Westrock
Longview, WA
…for the direction of an Operations Maintenance Coordinator, process engineering support, operator training program, and union hourly employees assigned to the paper…
Added 10 mins ago
Paper Machine Assistant Superintendent
Smurfit Westrock
Longview, WA
…for the direction of an Operations Maintenance Coordinator, process engineering support, operator training program, and union hourly employees assigned to the paper…
Added 10 mins ago
Pharmacy Manager - Seattle
Option Care Health
Tukwila, WA
The Pharmacy Manager is a licensed pharmacist responsible for ensuring safe, appropriate pharmacy services in accordance with Option Care Health policies, regulatory requirements, and…
Added 10 mins ago
CB
Process Engineer
Conagra Brands
Kent, WA
- $81,000 to $95,000 USD / year
Reporting to the Plant Engineering Manager, you will drive operational excellence and continuous improvement within the Business Unit by leading Daily Management Systems, improving…
Added 10 mins ago
Manager, Payload Manufacturing Test Engineering, Amazon Leo
Amazon
Kirkland, WA
As the Engineering Manager of the PAA Manufacturing Test Engineering team, you will balance people leadership with hands-on technical engagement. Your days will include coaching and…
Added 10 mins ago
Safety and Occupational Health Manager
Bonneville Power Administration
Vancouver, WA
…Power Administration (BPA). As a Safety and Occupational Health Manager, you'll serve as a safety and occupational health technical expert to ensure assigned safety and occupational health…
Added 10 mins ago
Sr. Program Manager, Amazon Shipping, Amazon Shipping
Amazon
Bellevue, WA
Amazon Shipping is seeking a strategic, results-driven Sr. Program Manager to lead support experience and quality improvement program. In this role, you will own end-to-end program…
Added 10 mins ago
TPM-Manufacturing Systems, Amazon Leo, Manufacturing Execution Systems
Amazon
Bellevue, WA
As a Technical Program Manager for Manufacturing Execution Systems (MES), you will partner with cross-functional teams across Leo - including hardware, software, supply chain,…
Added 10 mins ago
Senior Financial Analyst, Operations Finance Transportation Controllership
Amazon
Bellevue, WA
…engineers, accountants, accounting managers, data engineers, program and product managers. This role creates a “learn by doing” environment by engaging with business and technology to…
Added 10 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
Bellevue, WA
As a Construction Manager within Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM), you will be a key contributor within the lifecycle of…
Added 10 mins ago
Finance Manager, Advanced Robotics Finance
Amazon
Bellevue, WA
The Advanced Robotics Finance team seeks a Finance Manager to partner with the Engineering, Procurement and Accounting teams of the Advanced Robotics organization. The organization is a…
Added 10 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Redmond, WA
Drive patient satisfaction through team engagement, service follow-up, and continuous improvement.
Added 10 mins ago
Sr Manager - Proj/Prog
Maximus
Olympia, WA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 10 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Olympia, WA
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…

Closed listing

Maximus

Sr Manager - Proj/Prog

Denver, CO, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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