Jobs in the United States

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Added 1 min ago
Real Estate Program Manager
Nokia
United States
The Real Estate Program Manager will lead program-level coordination of Nokia’s lab consolidation and relocation initiatives. The role will bring together Business, R&D IT, Real Estate,…
Added 2 mins ago
Senior Construction Project Manager
BRPH
Brownsville, TX
…entertainment, hospitality, and federal markets identify gaps in their program delivery and develop innovative solutions to their most challenging problems across the U.S. and around the…
Added 8 mins ago
SG
Engineering Project Manager
Syngenta Group
Pasco, WA
- $98,000 to $182,000 USD / year
Deliver part of the Syngenta capital investment program by:
Added 9 mins ago
Senior Product Manager-Tech , Speed + AI, Speed + AI
Amazon
Bellevue, WA
Amazon's Same-Day delivery program is one of the fastest-growing delivery experiences in the world, delighting tens of millions of customers with ultra-fast fulfillment across thousands of…
Added 9 mins ago
Technical Program Manager, Capacity Planning and Delivery
Meta
Bellevue, WA
Meta is seeking a Technical Program Manager (TPM) at the staff level to lead and deliver large-scale, cross-organizational technical programs. In this role, you will apply deep technical…
Added 9 mins ago
Data Center Strategy & Planning Manager
Meta
Bellevue, WA
We are looking for a Data Center Strategy & Planning Manager with experience in developing infrastructure strategies and programs to join the Strategic Planning team within the Data Center…
Added 9 mins ago
Network Development Manager
Meta
Olympia, WA
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Olympia, WA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 9 mins ago
Senior Technical Business Development Manager, AWS Marketplace
Amazon
Seattle, WA
At Amazon Web Services (AWS), we are hiring a Sr. Technical Business Development Manager to serve as the connective tissue between our seller and buyer ecosystem - including ISVs, channel…
Added 9 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Seattle, WA · Kirkland, WA · Redmond, WA
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 9 mins ago
Software Development Manager, BDT - Andes Storage / Cairns
Amazon
Seattle, WA
A successful candidate will have a background in the leading team that owns distributed systems, a solid technical foundation, good communication skills, and a motivation to achieve results…
Added 9 mins ago
Sr Risk Manager, Amazon Business Payments & Lending
Amazon
Seattle, WA
The Opportunity: We're looking for a Sr. Risk Manager who'll own the end to end credit strategy for new marketplace launches in the WW Pay-by-Invoice lending portfolio - a high impact role…
Added 9 mins ago
Principal, Human Resources Specialist, ADC Talent
Amazon
Seattle, WA
Leverage AI and available tooling to deliver results quickly while collaborating with Technical Program Management and Business Intelligence partners to shape bespoke tools for long-term…
Added 9 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Redmond, WA · Seattle, WA · Kirkland, WA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 9 mins ago
Software Development Manager, Product Data Quality Measurement Systems
Amazon
Seattle, WA
Amazon's Catalog Systems division is looking for an exceptional engineering manager to lead, architect and deliver Generative AI-powered solutions that measure and raise the quality of the…
Added 10 mins ago
Electrification Account Manager
ICF Resources, LLC
Albany, NY · Poughkeepsie, NY
ICF is seeking an Account Manager to support our clients and projects in our electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The Account Manager…
Added 10 mins ago
Program Manager III
INSPYR Solutions
CA
Cross-Functional Program & Stakeholder Management
Added 19 mins ago
EPC Automation Lead
Bechtel Corporation
Millersport, OH
Participates in the rollout of new technologies, services, and security remediations by working with the GBU Innovation Manager, AI Program Manager, and Bechtel Equipment Operations.
Added 21 mins ago
Platform Engineering Lead
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
…strategy, we need a Platform Engineering Lead who sets the technical direction and leads the team that builds and runs…
Added 26 mins ago
Sr. Partner Sales Manager, Retail, Restaurants, CPG
Amazon
Chicago, IL
The Partner Sales Manager (PSM) is a quota-carrying sales professional responsible for driving partner-delivered revenue across an industry aligned territory. This role demands pipeline…
Added 26 mins ago
IT Application Development Mgr
United Airlines
Chicago, IL
As the Application Development Manager, you will lead the development and implementation of a new Airport Operations technology, a key component of United's growth strategy. This technology…
Added 26 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
Chicago, IL
Our Co-op program will begin onsite at an IBM office from May 24, 2027 through August 13, 2027. During this period, you will be expected work 40 hours per week, with a minimum of 3 days per…
Added 33 mins ago
Partner & Revenue Operations Manager
Eon
NY
This is a builder role for someone very technical. You'll do a lot of the work in Salesforce yourself, connect tools through automation, and use AI tools and agents.
Added 55 mins ago
Portfolio Analytics & Strategy Specialist - GenAI
PNC Bank NA
PA
· Bachelor's degree in a technical field or equivalent experience
Added 56 mins ago
VI
Technical Program Manager, Spend
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…management of dependencies, risks, budgets, governance, and program…

Closed listing

Maximus

Sr Manager - Proj/Prog

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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