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Added 1 min ago
Principal, Corporate Strategy
Royal Caribbean Cruises Ltd
Miami, FL
…the daily operation of a newbuilding project, as the general manager, ensuring all business functions are progressing and in sync, including project strategy, costing and financial, program…
Added 5 mins ago
Retail Branch Management Trainee
Isabella Bank
Clare, MI
Isabella Bank’s Retail Branch Management Trainee Program is designed to prepare high-potential individuals for future branch leadership roles. The individual will gain hands-on experience…
Added 11 mins ago
Security Specialist (Personnel)
U.S. Army Forces Command
Fort Drum, NY
…Responsibilities Assists in the administration of a personnel security program to include processing security clearance applications and periodic reinvestigations. Applies security…
Added 11 mins ago
Head Universal Banker - Eastchester Branch
Citigroup
Eastchester, NY
Champion risk and control by monitoring day-to-day operations, ensuring compliance with policies, supporting the Branch Manager
Added 12 mins ago
EC
Operations Manager
Eaton Corporation
Orchard Park, NY
- $97,000 to $143,000 USD / year
Eaton’s IS AER MSD division is currently seeking a Operations Manager. This role is based in Orchard Park, NY.
Added 12 mins ago
NL
Research Coordinator - Clinical Trials - Mineola
NYU Langone Medical Center
Mineola, NY
- $58,500 to $67,500 USD / year
Supports the clinical manager with promotion of educational opportunities within and outside of the institution to increase public awareness of the pediatric clinical research program.…
Added 12 mins ago
Human Resources Business Partner, GF Malta (2027 New College Graduate)
GlobalFoundries
ROUND LAKE, NY
…world. GF's talented, global team remains focused every day on security, longevity, and sustainability. For more information, visit www.gf.com. New College Graduates Overview: We offer many…
Added 12 mins ago
Human Resources Business Partner, GF Malta (2027 New College Graduate)
GlobalFoundries
ROUND LAKE, NY
…world. GF's talented, global team remains focused every day on security, longevity, and sustainability. For more information, visit www.gf.com. New College Graduates Overview: We offer many…
Added 12 mins ago
AU
Security Officer Private Airport Hanger Access Control
Allied Universal
Newburgh, NY
- $25.9 USD / hour
Have at least 1 year of law enforcement experience, 2 years of security-related supervisor/manager experience, or 3 years of security-related experience.
Added 12 mins ago
JD Edwards Developer Analyst
Pernod Ricard USA
WHITE PLAINS, NY
…members * Complies with documentation, change management and security standards. * Provides technical training to users and IT as needed. * Ensure unit testing is completed prior to hand…
Added 12 mins ago
C
Sr Engineering Ops Manager
CBRE
New York City, NY
- $155,000 to $160,000 USD / year
…experience. The minimum salary for the Sr. Engineering Operations Manager position is $155,000 annually and the maximum salary for the Sr. Engineering Ops Manager position is $160,000…
Added 12 mins ago
NL
Nurse Manager (FGP) - Brooklyn, Multispecialty Surgery
NYU Langone Medical Center
Brooklyn, NY
- $143,000 to $194,528.13 USD / year
We have an exciting opportunity to join our team as a Nurse Manager (FGP) - Brooklyn, Multispecialty.
Added 12 mins ago
NY
Data Entry Specialist - 484K 178K
New York Edge
Brooklyn, NY
- $20 to $25 USD / hour
The Data Entry Specialist will be required to report to the school building and interact with the Program Director, Data Manager, Data Coordinators, Staff, School Administration, Parents,…
Added 12 mins ago
NL
Housekeeping Worker
NYU Langone Medical Center
Brooklyn, NY
- $47,110.31 USD / year
…benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have…
Added 12 mins ago
NL
Environmental Escort Associate
NYU Langone Medical Center
Brooklyn, NY
- $24.16 USD / hour
…benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have…
Added 12 mins ago
NL
Radiology Technical Supervisor – Ultrasound (Fort Hamilton)
NYU Langone Medical Center
Brooklyn, NY
- $84,577.93 to $145,897.01 USD / year
Reporting to the Technical Manager - Radiology, the Technical Supervisor serves as a first-line leader and resource for staff, assisting with workflow coordination, staff performance,…
Added 13 mins ago
Wastewater Treatment Operator First shift
TTM Technologies, Inc.
SYRACUSE, NY
…response team, handling chemicals, incidental spills, and chemical security according to internal, OSHA, EPA, DOT, and RCRA (Resource Conservation Recovery Act) regulations. The Technician…
Added 14 mins ago
Manager, Tech Risk & Analysis
Capital One
New York, NY
As a Manager on the Process Risk Optimization (PRO) Team, you will be responsible for working with business partners to proactively identify and lead risk mitigation solutions for Capital…
Added 14 mins ago
AE
Senior Manager - Client Management
American Express
New York, NY
- $103,750 to $174,750 USD / year
As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing day-to-day merchant relationships and supporting strategies to drive…
Added 14 mins ago
AE
Senior Manager - Agentic Commerce Partner Integrations
American Express
New York, NY
- $123,000 to $215,250 USD / year
We are seeking a Senior Product Manager to lead partner integrations for Agentic Commerce at American Express. Working closely with AI platforms, payment service providers, wallet…
Added 14 mins ago
Executive Support Coordinator
TD Bank
New York, NY
The Workplace Services Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace…
Added 14 mins ago
NL
Assistant Nurse Manager, Neonatal ICU, Night Shift
NYU Langone Medical Center
New York, NY
- $159,000 USD / year
…goals of the institution, departments of nursing, unit, or program. Assists the nurse manager to develop and sustain an environment of excellence in patient/family service, growth and…
Added 14 mins ago
NL
Research Data Associate
NYU Langone Medical Center
New York, NY
- $53,797.96 to $53,799.2 USD / year
Assist with day-to-day implementation of the BARBER-CLIP research protocol under the direction of the Research Program Manager and in collaboration with the Principal Investigator, Research…
Added 14 mins ago
NL
Epic Practice Support Assistant (FGP) - Long Island, NY
NYU Langone Medical Center
New York, NY
- $57,876 USD / year
…Access Optimization and Operations and the assigned practice manager/office supervisor, the FGP Epic Practice Support Assistant will report to assigned FGP practices within the…
Added 14 mins ago
NL
Office Manager (FGP) - Manhattan, Comprehensive Epilepsy
NYU Langone Medical Center
New York, NY
- $66,299.99 to $110,512.91 USD / year
We have an exciting opportunity to join our team as a Office Manager (FGP) - Manhattan, Comprehensive Epilepsy.

Closed listing

Maximus

Sr Manager - Proj/Prog

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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