Jobs in the United States

25+ jobs

Save this search

Added 7 mins ago
Co Manager
Ulta Beauty, Inc.
Mobile, AL
The Co-Manager (CM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth…
Added 7 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Mobile, AL
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 7 mins ago
Lead Cashier
Ulta Beauty, Inc.
Jenkintown, PA
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 7 mins ago
Sales Manager
Ulta Beauty, Inc.
Dallas, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 7 mins ago
UB
Experience Manager
Ulta Beauty, Inc.
Turnersville, NJ
- $28.5 to $35 USD / hour
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 19 mins ago
FC
ADMINISTRATIVE COORDINATOR II Grade 16
Fulton County
Alpharetta, GA
- $55,674 to $79,613 USD / year
The purpose of this classification is to serve as the office manager for a large division or department. While the essential functions are similar to those of an Administrative Coordinator…
Added 22 mins ago
W
Shift Lead
Walgreens
MENOMONEE FALLS, WI
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
TACOMA, WA
- $18.5 to $23.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
RUTLAND, VT
- $18.5 to $23.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
KATY, TX
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
MEMPHIS, TN
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
RAYMOND, NH
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
LOUISVILLE, KY
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
INDIANAPOLIS, IN
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
DARIEN, IL
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
LITTLETON, CO
- $18.5 to $23.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 22 mins ago
W
Shift Lead
Walgreens
SUNNYVALE, CA
- $22.5 to $27 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
Added 31 mins ago
WV
Director of Facilities & Operations
Wenatchee Valley College
Wenatchee, WA
- $8,750 to $9,583.33 USD / month
Lead continuous improvement of Facilities & Operations processes, systems, documentation, and services.
Added 34 mins ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
The Senior Finance and Accounting Professional serves as a departmental lead for financial management, bringing advanced expertise in accounting and fiscal administration to the Department…
Added 34 mins ago
Sales Manager - NYC
Warby Parker
NY
Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you…
Added 53 mins ago
Team Leader
VXI GLOBAL SOLUTIONS LLC
United States
Job DescriptionA VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Technical Support Associates. This position has a direct and immediate impact on the…
Added 56 mins ago
P
Electrical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
Lead root cause analysis and corrective actions for electrical system failures or power quality issues
Added 56 mins ago
P
Mechanical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
…Utilities Operations, Maintenance, and Site Leadership to optimize system performance, reliability, and lifecycle management, while supporting business continuity and future site energy…
Added 56 mins ago
Lead Machinist - Swiss and Mill Turn
ARUNDEL MACHINE
Newtown, CT
Retrieves current revision CNC program and downloads to machine.
Added 56 mins ago
EG
Program Manager
Eliassen Group
Hartford, CT
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.

Closed listing

Maximus

Sr Manager - Proj/Prog

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

Report this job