Jobs in the United States

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Baker
Tim Hortons
Wheeling, WV
Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
Added just now
Customer Service Representative- Evening Shift Role or Day/Evening Split Shift Role
CDM Smith
Concord, CA
Manage the Customer Service email inbox, responding to customer inquiries regarding program eligibility, project status, construction activities, required documentation, scheduling, and…
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DIRECTOR - INFORMATION TECHNOLOGY
Signicast
Hartford, WI
…the hard work and dedication of our employees, we satisfy our customer's needs by safely delivering a quality product on-time, at a competitive price. Working at Signicast means becoming…
Added just now
Market General Manager
United Flea Markets LLC
Savannah, GA
Keller’s Flea Market, part of United Flea Markets, is seeking an experienced, hands-on General Manager to lead market operations, grow revenue, and develop a strong team. This role oversees…
Added just now
GI
Assistant Retail Store Manager - Full Time - Sarasota
Goodwill Industries Manasota Inc
Sarasota, FL
- Full-time
As an Assistant Retail Store Manager, you’ll support the daily operations of a Goodwill retail location while helping create a positive and inclusive environment for both team members and…
Added just now
Deputy SIte Operations Manager
ASRC Federal
AK
ASRC Federal Communications is seeking a Deputy Site Operations Manager for our ISS2 contract, which supports our Air Force customer. This position is located on Shemya Island, Alaska at…
Added 1 min ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
LEOMINSTER, MA
- Full-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
AURORA, CO
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 1 min ago
Community Activation Coordinator - Remote GA
Sharecare Operating Company, Inc.
Remote, United States
…Rural Enhancement and Transformation of Health (GREAT Health) Program. This role staffs and runs local events, including registration events, festivals, clinic and pharmacy activations,…
Added 1 min ago
Director of Digital and Demand Generation
ZYLO, INC.
Indianapolis, IN
Select, brief, and manage agency partners, hold them accountable to results, and own program budget with support from the VP, Marketing as needed.
Added 1 min ago
Manager, Global Mobility Compliance
US: Mastercard International Incor
O'Fallon, MO · Purchase, NY
Develop clear employee and people leader guidance regarding program requirements, responsibilities, and available support.
Added 1 min ago
SDP Intern
Visa U.S.A. Inc.
Atlanta, GA
Support research, analysis, and project work that helps advance client engagement and pipeline development.
Added 1 min ago
NH
Social Services Coordinator
National Health Foundation
Los Angeles, CA
- $26.44 USD / hour
…searches for contrabands or illegal substances when applicable. Support program team with appropriate guest interventions such as de-escalation, Crisis Prevention, motivational…
Added 1 min ago
CNC Programmer
Innomotics
Norwood, OH
…highest-quality motors that deliver unmatched reliability, keeping our customer’s operations running continuously and efficiently in the most demanding…
Added 2 mins ago
Strategic Customer Development Manager
INPRO CORP
MUSKEGO, WI
Added 2 mins ago
E
Engineering Project Manager
Emerson
Shakopee, MN
- $100,000 to $130,000 USD / year
…Pressure & Temperature products? As a Senior Engineering Project Manager, you’ll provide proactive leadership for global, cross-functional teams including engineering, software, sourcing,…
Added 2 mins ago
Multi-Skilled Maintenance Technician
Plymouth Housing Group
Seattle, WA
…access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with…
Added 2 mins ago
AB
Full-Time Store Manager Trainee
ALDI Brand
Bergenfield, NJ · East Rutherford, NJ
- $33.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
Added 2 mins ago
Professional Services Project Manager
SUSE LLC
VA · IL · UT · TX
As a Project Manager, you will lead projects or specialized initiatives, act as the primary point of contact for stakeholders in your assigned projects. You will have moderate autonomy in…
Added 2 mins ago
Assistant Plant Manager
Avancez Assembly
Arlington, TX
The Assistant Plant Manager provides operational leadership within a high-volume automotive assembly facility, supporting the Plant Manager in achieving safety, quality, delivery,…
Added 2 mins ago
Materials Manager
Avancez Assembly
Arlington, TX
The Materials Manager leads plant materials planning, inventory control, production scheduling, and material flow to support safe, efficient, and uninterrupted operations. This role…
Added 3 mins ago
Senior Clinical Program Manager, Cardiovascular and Interventional Solutions
GE Precision Healthcare LLC
United States
We are seeking an experienced Senior Clinical Program Manager to lead research execution across GE HealthCare’s strategic cardiology partnerships and growing interventional research…
Added 3 mins ago
Inside Sales Manager
Worley
AB, CA
Support Sales Leads and Operations in key Opening Game activities, e.g. customer, competitor and market research, development of Core Customer Strategies, participation in 10:1s,…
Added 3 mins ago
UH
Clinical Unit Coordinator - Critical Care
UVA Health Northern Virginia & Culpeper
Haymarket, VA
- $38.24 to $63.33 USD / hour
…thinking, fairness, and flexibility. Supports the department Manager and Assistant Manager in accomplishing department goals and outcomes and sustaining a state of continual regulatory…
Added 3 mins ago
Food Safety and Quality Assurance Technician
Buckhead Meat Company
United States
Monitoring of FSQA programs including HACCP Program, sanitation standard operating procedures, pest control, good manufacturing practices, approved supplier program, foreign material…

Closed listing

Maximus

Sr Manager - Proj/Prog

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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