Jobs in the United States

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Added 7 mins ago
Head Universal Banker - Eastchester Branch
Citigroup
Eastchester, NY
Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
Added 7 mins ago
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Medical Technologist Clifton Springs Hospital (FullTime, Evenings/Nights)
RochesterRegional Health
CLIFTON SPRINGS, NY
- Full-time
Added 8 mins ago
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Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
This is a hands-on role for an engineer who enjoys solving complex manufacturing challenges, working directly with plant teams, and taking projects from initial concept through installation…
Added 8 mins ago
Supervisor Integrated Field Design
Avangrid Service Co
CLIFTON PARK, NY
Job Title: Supervisor-Integrated Field Design Location: Mechanicville, NY Reports to: Sr. Manager- Scheduling & Engineering Work Type: Office (5 days) The salary range for this position is…
Added 8 mins ago
Engineer Substation
Avangrid Service Co
CLIFTON PARK, NY
Engineer - Substations Location: Rochester, Binghamton, Brewster or Mechanicville, NY Reports to: Manager - Projects Unit Work Type: Office, 5 Days The salary range for this position is…
Added 8 mins ago
Specialty/Senior Specialty Representative – Bone Health - Upper / Central Manhattan, NY (Overlay)
Amgen
Manhattan, NY
…products to medical professionals and helping them navigate the complex payer…
Added 8 mins ago
Senior Director, Human Resources Business Partner LIRR Railroad
MTA
Jamaica, NY
…this position monitors effectiveness of existing programs, program usage, and market trends to support HR planning functions and maximize effectiveness of HR policies and programs. A major…
Added 8 mins ago
Specialty Representative/Sr Specialty Representative -Primary Care - Yonkers, NY
Amgen
Yonkers, NY
…products to medical professionals and helping them navigate the complex payer…
Added 8 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Melville, NY
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 8 mins ago
Project Manager - Contract Performance Management EDR
GE Vernova
Schenectady, NY
We are seeking an experienced Project Manager to lead the planning and execution of wind turbine repowering projects. This role will be responsible for coordinating multidisciplinary teams…
Added 8 mins ago
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Senior Manager, Integrated Insights & Strategy (IIS), Bladder Cancer
Pfizer
New York City, NY
- $124,400 to $207,400 USD / year
As part of the Global Commercial Analytics organization, the Senior Manager will integrate market research, analytics, and commercial performance data to address critical business questions…
Added 8 mins ago
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Nurse Manager (FGP) - Brooklyn, Multispecialty Surgery
NYU Langone Medical Center
Brooklyn, NY
- $143,000 to $194,528.13 USD / year
We have an exciting opportunity to join our team as a Nurse Manager (FGP) - Brooklyn, Multispecialty.
Added 8 mins ago
Senior Aortic Clinical Specialist - NYC
Medtronic
Manhattan, NY · Bronx, NY · Staten Island, NY · Brooklyn, NY
At Medtronic, we are redefining aortic care through innovative endovascular technologies designed to treat complex thoracic and abdominal aortic disease. Our solutions help physicians…
Added 8 mins ago
Hybrid Registered Nurse Care Manager - MLTC - Brooklyn - Russian speaking preferred
ElderServe Health Inc
Brooklyn, NY
The Nurse Care Manager is responsible for providing care coordination including in-home assessment, planning, facilitation, advocacy and authorization of covered plan services to meet the…
Added 8 mins ago
MB
First Line Risk Program Lead - Technology & Enterprise Operations
M&T Bank
Buffalo, NY
- $89,600 to $149,300 USD / year
…promoting consistent execution, providing guidance, and monitoring program…
Added 9 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
New York City, NY · Albany, NY
…expertise , digital and commercial strategy experience, strong program leadership, and an understanding of how AI and agent-based experiences are reshaping complex B2B buying…
Added 9 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Albany, NY · New York City, NY
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 9 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Albany, NY
Demonstrates strong computer proficiency and the ability to efficiently navigate multiple systems and complex electronic health records in a remote work environment.
Added 9 mins ago
Customer Experience Manager- EdTech
Accenture
New York City, NY · Albany, NY
…instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each…
Added 9 mins ago
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Sales Origination Senior Manager
Accenture
Albany, NY
- $136,800 to $237,600 USD / year
…York State clients. Based in the Albany market, the Senior Manager will build trusted relationships across state agencies, departments, public authorities, and higher education, and will…
Added 9 mins ago
Product Manager - Technical
Intermountain Health
Albany, NY
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 9 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Albany, NY
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 9 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Albany, NY
2-3 years experience as a business analyst/project manager
Added 9 mins ago
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Regional Maintenance Manager
CBRE
Albany, NY
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
Added 9 mins ago
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Facets Product Consultant - Manager
Cognizant
Albany, NY
- $113,000 to $130,000 USD / year
Experience supporting complex Facets implementations, enhancements, upgrades, or transformation initiatives .

Closed listing

Maximus

Sr Manager - Proj/Prog

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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