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BECOME A FAMILY Caregiver- Non-Medical
JEVS Care at Home
Pittsburgh, PA
Care Support: You will have a Client Care Manager available for support and questions regarding your client(s).
Added just now
BECOME A FAMILY Caregiver- Non-Medical
JEVS Care at Home
North Side, PA
Care Support: You will have a Client Care Manager available for support and questions regarding your client(s).
Added just now
BECOME A FAMILY Caregiver- Non-Medical
JEVS Care at Home
Bethel Park, PA
Care Support: You will have a Client Care Manager available for support and questions regarding your client(s).
Added just now
BECOME A FAMILY Caregiver- Non-Medical
JEVS Care at Home
Bellevue, PA
Care Support: You will have a Client Care Manager available for support and questions regarding your client(s).
Added just now
MV
Float Program Coordinator III - ARCHES - Salem, OR
Mid-Willamette Valley Community Action Agency
Salem, OR
- $24.5 to $25.8 USD / hour
Communicates program needs, maintenance issues, and client issues with the Program Manager.
Added 1 min ago
Sales Pathway Program 2027 - Boise, Idaho
US Foods
Idaho, ID
US Foods has a comprehensive training program for the Territory Manager Market Support position.
Added 1 min ago
Sales Pathway Program 2027 - Salt Lake City, Utah
US Foods
Ogden, UT
US Foods has a comprehensive training program for the Territory Manager Market Support position.
Added 1 min ago
Superintendent - Civil Division
The Ruhlin Company
Sharon Center, OH
Bring to the attention of the Project Manager and Field Operations Manager, in a timely manner, any employee relations issues that arise such as inadequate work performance or policy…
Added 2 mins ago
National Account Manager
Mclane
Dallas, TX
The National Account Manager is primarily responsible for the daily management of assigned concept(s) and executes all Kinexo department activities required to meet concept(s) contractual…
Added 4 mins ago
HO
Mgr, Property Management
HomeServices of America
Annapolis, MD
- $75,000 to $86,250 USD / year
…below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance…
Added 4 mins ago
Growth and Marketing Manager
Raydar
San Francisco, CA
Our client is a fast-growing AI software company.
Added 5 mins ago
Creative & Content Project Manager
Unbridled
Denver, CO
…customer-focused approach to creative design, attendee management, program logistics, production, and travel. We believe that in an unbridled atmosphere, talented people are unleashed to…
Added 6 mins ago
FG
Physical/Industrial Security Specialist, Journeyman
Forge Group, LLC
Washington, DC
- $135,000 to $155,000 USD / year
…make a difference. We are deeply integrated members of trusted client communities, energized and honored to be partners in questioning and solving human challenges…
Added 6 mins ago
Service Sales Manager
SBF Search, LLC
Salt Lake City, UT
Industry leading, full-service MEP company is searching for an experienced Service Sales Manager to lead a commercial maintenance sales team, drive revenue growth, and strengthen long-term…
Added 7 mins ago
EW
Fitness Program Manager
EXOS Works, LLC
NY
- $24.04 to $45 USD / hour
We’re looking for a Manager who will play a pivotal role in driving our fitness programs and creating a positive experience for our clients and members. This individual will lead and…
Added 7 mins ago
Senior Account Manager High Net Worth
Acrisure South Insurance Services, LLC
NAPLES, FL
Acrisure is seeking a Personal Lines Senior Account Manager- High Net Worth to join our growing team. The Senior Account Manager serves as a strategic, experienced client service leader and…
Added 7 mins ago
II
Commercial Lines Account Manager
INSURICA, Inc
San Antonio, TX
- $65,000 to $80,000 USD / year
The Commercial Account Manager is responsible for assisting clients with service needs and making changes to existing accounts, meeting service and sales delivery standards, and performing…
Added 7 mins ago
Community Manager - Leland Station
Greystar Management Services, LLC
Leland, NC
…communication between the vendor/contractor, accounting, and the client/owner as…
Added 8 mins ago
IT Auditor Multilevel
Federal Express Corporation
Collierville, TN
Executes audit program steps under the supervision of the Senior Auditor and/or Manager Audit for integrated financial, operational, information systems audits, and special projects.
Added 8 mins ago
CH
Assistant Site Manager
CLYDESDALE HOLDING LLC DBA CALIBER CAR WASH
Ocala, FL
- From $14 USD / hour
Caliber Car Wash is seeking to hire a full-time Assistant Store Manager with a minimum of two years of customer service management experience to operate its brand new our state-of-the-art…
Added 8 mins ago
AU
Explosive Detection Canine (K9) Handler
Allied Universal
Louisville, KY
- $30.1 USD / hour
Assist and liaise effectively with the client’s security manager, law enforcement agencies, security personnel, and local partners or their representatives in the execution of the security…
Added 8 mins ago
Account Fellowship, February 2027
Havas Health Inc.
NY
…insight into how departments collaborate to serve clients. The program offers a unique opportunity to build your professional network and receive mentorship from leaders in pharmaceutical…
Added 9 mins ago
IT Specialist – Service Desk Support and Systems Administrator
Lynker Corporation
Boulder, CO
Perform client-system and server patching, upgrades, imaging, and configuration management for Windows environments.
Added 9 mins ago
AU
Security Officer Flex Patrol Coverage
Allied Universal
Kansas City, MO
- $17.55 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 10 mins ago
Family Services Manager - Frederick County, VA
New LHRC
Winchester, VA
…responsible for managing the operations of a major social services program. Work includes developing and implementing operating policies and procedures within the framework of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Charleston, WV, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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