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Added 7 mins ago
Head Universal Banker - Eastchester Branch
Citigroup
Eastchester, NY
Actively promoting and participating in branch incentive program(s) by promoting and participating in a sales and service programs consistent with Citi’s business plan goals
Added 8 mins ago
Senior Director, Human Resources Business Partner LIRR Railroad
MTA
Jamaica, NY
The Senior Director, HR Business Partner (HRBP ) role will support and provide oversight and direction to a team responsible for the implementation of a full range of HR activities across…
Added 8 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
New York City, NY
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 8 mins ago
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Senior Manager, Integrated Insights & Strategy (IIS), Bladder Cancer
Pfizer
New York City, NY
- $124,400 to $207,400 USD / year
The Senior Manager, Integrated Insights & Strategy (IIS), is a critical strategic advisor to the Bladder Cancer brand teams. Reporting to the IIS Bladder Cancer Lead, the Senior Manager…
Added 8 mins ago
M
Manager, New Car Engineering
MTA
Brooklyn, NY
- From $115,252 USD / year
This position will report to the Senior Director, New Car Technology and be responsible for all engineering aspects of electrical/mechanical systems design for new car procurement(s) from…
Added 8 mins ago
M
Manager, SMS Standards and Procedures
MTA
Brooklyn, NY
- From $115,252 USD / year
This position is responsible for the development of the Scheduled Maintenance System (SMS) program for all revenue fleets. The incumbent will manage a staff of engineers to establish…
Added 8 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
New York City, NY · Albany, NY
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 8 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Albany, NY · New York City, NY
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 8 mins ago
Customer Experience Manager- EdTech
Accenture
New York City, NY · Albany, NY
…instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each…
Added 9 mins ago
Product Manager - Technical
Intermountain Health
Albany, NY
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Albany, NY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 9 mins ago
Sr Risk Manager, Amazon Business Payments & Lending
Amazon
New York, NY
The Opportunity: We're looking for a Sr. Risk Manager who'll own the end to end credit strategy for new marketplace launches in the WW Pay-by-Invoice lending portfolio - a high impact role…
Added 9 mins ago
Brand Manager, Premium Fashion Concierge
Amazon
New York, NY
We are looking for a results-driven Brand Manager (BM) to join Amazon Fashion's exciting and fast-paced Premium Fashion Concierge (PFC) team. This individual will own the end-to-end…
Added 10 mins ago
Director Individuals and Corporations (I&C) NY
MTA
New York, NY
…Operations, and I&C work. Serves as Metro-North's Code Compliance Manager and liaison with MTA Construction & Development (MTA C&D) on fire, accessibility, and code compliance…
Added 10 mins ago
Senior Manager Contracting Services (Contracts)
MTA
New York, NY
The Senior Manager, Contracting Services, will support senior management with executing core procurement tasks and activities for a designated business unit within the Contracts Department.…
Added 10 mins ago
Vice President, Program Executive
MTA
New York, NY
Coordinate program activities with the executive and senior leadership teams, C&D staff, contractors, consultants, MTA operating agency staff, and other stakeholders.
Added 10 mins ago
Senior Manager Policy & Procedure Development
MTA
New York, NY
The Senior Manager, Policy & Procedure Development supports the Assistant Vice President of Operations Planning in the development, review, maintenance, and continuous improvement of…
Added 10 mins ago
VP Compliance-Model Data and Governance
TD Bank
New York, NY
…regulatory compliance by developing and maintaining compliance programs, identifying and disseminating regulatory developments to supported businesses, maintaining Compliance policies,…
Added 10 mins ago
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Sr. Facilities Manager, on-site
CBRE
New York, NY
- $155,000 to $165,000 USD / year
CBRE is seeking aSenior Facilities Manager to support the North American headquarters of aleading financial services client, located within a prestigious high-riseoffice tower in Manhattan.…
Added 10 mins ago
Senior Manager, Strategic Planning and Enablement
CVS Health
New York, NY
The Senior Manager, Strategic Planning & Enablement strengthens how the Marketing Engagement & Loyalty (ME&L) organization plans, operates, communicates and delivers against its priorities.…
Added 10 mins ago
Early Career Program Management Lead
Citigroup
New York, NY
The Early Career Program Manager serves as the primary talent advisor and program lead for assigned Banking franchises, overseeing the end-to-end Analyst and Associate experience. This role…
Added 10 mins ago
Program Manager, Applied AI Engineering
Meta
New York, NY
As a Program Manager for Applied AI Engineering (AAI Eng) organization, you will be a part of the team that manages the business operations across the entire org, working closely with…
Added 47 mins ago
Senior Social Media Manager
Revalize
Remote, United States
As our Senior Social Media Manager, you will shape and grow the organic social presence of Revalize across its portfolio of brands. This is a hands-on role: you will manage our channels,…
Added 56 mins ago
Senior Manager, Partner Product Enablement & Advocacy
ServiceNow
Mountain View, CA
…strategically important and high-growth business units. As Senior Manager, Partner Product Enablement & Advocacy, you will be the outbound voice of AI Product Management to the…
Added 59 mins ago
Senior Technical Business Development Manager, AWS Marketplace
Amazon
Denver, CO
At Amazon Web Services (AWS), we are hiring a Sr. Technical Business Development Manager to serve as the connective tissue between our seller and buyer ecosystem - including ISVs, channel…

Closed listing

Maximus

Sr Manager - Proj/Prog

Indianapolis, IN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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