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Added 8 mins ago
Manager, Enterprise Communications & Channels
Amentum
Pierre, SD
The Manager supports the execution of enterprise communication plans, content and governance strategies, employee engagement campaigns, leadership events, and organizational change…
Added 8 mins ago
Manager, Field Sales
Wolters Kluwer
Pierre, SD
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 22 mins ago
Marketing Financial Planning Manager
Kia Corporation
Irvine, CA
The Marketing Financial Planning Manager is responsible for overseeing the financial planning aspects of Marketing initiatives, ensuring that marketing campaigns and programs are prepared…
Added 36 mins ago
BD Support Senior Manager
Orrick Herrington & Sutcliffe LLP
Any US Office · UNAVAILABLE · New York, NY · San Francisco, CA
Orrick currently has an excellent opportunity for a BD Support Senior Manager to join our Sector & Markets, Business Development team, reporting to the Chief of Staff – Business…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Stanton, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Yorba Linda, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Orange, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Placentia, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Santa Ana, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Anaheim, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 43 mins ago
G
Restoration Residential Business Developer
GPAC
Cypress, CA
- $65,000 to $90,000 USD / year
This rapidly growing, family-owned restoration company is seeking an experienced Residential Business Development Manager to help expand its referral network and build out its residential…
Added 1 hour ago
LL
Talent Acquisition Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
…unforgettable adventure like no other with L.L.Bean’s Summer Internship…
Added 1 hour ago
LL
Retail Marketing & Store Experience Intern (Summer 2027)
L. L. Bean, Inc.
Freeport, ME
- $20 to $22 USD / hour
…marketing and store experience team, supporting the Senior Manager of Store Experience & Visual Merchandising, the Manager of Store Experience & Marketing, and the entire Retail Events…
Added 1 hour ago
CO
Deputy Director of Economic Development
City of Fairfax
Fairfax, VA
- $107,763 to $189,761 USD / year
…business portfolios. The Deputy Director works with the City Manager’s Office, City departments, the Economic Development Authority (EDA), regional partners, and the business…
Added 1 hour ago
CO
Business Retention and Small Business Program Manager
City of Fairfax
Fairfax, VA
- $69,465 to $110,952 USD / year
The Business Retention and Small Business Program Manager of Fairfax City Economic Development (FCED) develops, coordinates, and implements business retention and expansion initiatives for…
Added 1 hour ago
DEPARTMENT MANAGER ($10-20M)
Navy Exchange Services (NEX)
BELLE CHASSE, LA
Title: DEPARTMENT MANAGER ($10-20M) Location: United States-Louisiana-Belle Chasse Job Number: 26000402 Job Summary: Manages sales activities in assigned retail and or mall services…
Added 1 hour ago
Digital Agriculture Extension Lead
Iowa State University
Ames, IA
…professionals. You will lead the strategy, roadmap planning, new program development and delivery of hands-on programs that translate emerging agricultural technologies and Digital Ag…
Added 1 hour ago
Assistant Dining Supervisor
Grand Living
Cedar Rapids, IA
…Luminations® memory care and Club Room, as well as special events and private functions. This is to be handled in The Sterling Touch® professional, friendly, courteous, helpful and timely…
Added 1 hour ago
Territory Manager, CMEMS -- Des Moines Metro
Abbott
Cedar Rapids, IA
The Territory Manager (TM) is responsible for driving therapy adoption, opening new accounts, and growing revenue for CardioMEMS. This is a hunter-oriented commercial role focused on…
Added 1 hour ago
Territory Executive (Cedar Rapids)
Republic Services
Cedar Rapids, IA
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 1 hour ago
Special Events Coordinator
City of San Luis
San Luis, AZ
Added 1 hour ago
EI
Biomedical Technician/BESS - Imaging
ERP International
Phoenix, AZ
- $90,000 to $120,000 USD / year
Employee Appreciation & Company Sponsored Events!**
Added 1 hour ago
EI
Biomedical Technician/BESS - Info Sys
ERP International
Phoenix, AZ
- $80,000 to $110,000 USD / year
Employee Appreciation & Company Sponsored Events!**
Added 1 hour ago
Case Manager
Shelter House
Fairfax, VA
The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and…
Added 1 hour ago
Prevention Case Manager
Shelter House
Fairfax, VA
The Prevention Case Manager supports survivors in the community experiencing domestic and sexual violence, stalking, and/or human trafficking who are at imminent risk of homelessness. This…

Closed listing

Maximus

Sr Manager - Proj/Prog

Indianapolis, IN, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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